Outbound Call Center
Outsourcing Services

Outbound Call Center
Outsourcing Services

DRIVEN BY COMMITMENT POWERED BY HUMANS 

Why Choose Fusion BPO Services For Outbound Call Center Services Outsourcing In USA, UK, Canada, India & Top Global Locations

With over 33 years of experience in the industry, we can help you expand you market presence, generate high-quality leads, and gross sales figures like never before. We believe in offering multi-dimensional services with expertise in both B2B and B2C sectors. We employ cutting-edge technology, dedicated manpower, and thorough market research to bring you the best possible results. We extend to serving both local as well as global audience in 27 locations worldwide with every service we provide. We strive to offer impeccable outbound call center outsourcing services, technological innovations, and growth-oriented business associations and our aim is to excel with your business growth.

Besides just that, we take pride in being one of the largest outbound call centers with a global presence spreading across 14 countries. This makes us the best multi-lingual BPO company with dealings in over 40 languages. Join us today and take your business to new heights with our customer support services. Enquire now!

OUR OUTBOUND CALL CENTER SERVICE OFFERINGS

Customer Acquisition

With over 15 years of experience in customer acquisition, Fusion call center service brings you fresh leads with a high rate of conversion. Our highly responsive data ensures high quality qualified leads and excellent ROI.

Collections and Recovery

Fusion offers collection and recovery services to the organization of every size across the United States. We are a PCI certified, nationally licensed, fully bonded and insured outbound call center with vast experience in collection and recovery.

Cross-Selling and Upselling

Fusion call center services offers effective cross-selling and up-selling services. These outbound call center solutions help in the expansion of the client’s market and facilitate growth while boosting the customer satisfaction rate.

Appointment Setting

These services help you in making appointments, reservations, and service schedules for transportation, dinners, seats, concerts, special events, seminars, etc., and thereby, simplifies your busy schedule.

Market Research

From gathering vital information on current market trends, the buying pattern of customers, to researching on your competitors and potential area of growth, fusion offers extensive research services which help you make an informed decision for your business.

INDUSTRIES WE SERVE

BFSI

Achieve your sales target by converting prospective leads into customers for your various banking and financial offerings or insurance. Our experienced agents are always at your service.

EdTech

Make use of the flourishing EdTech industry by generating quality leads, and enrollments, or set up a tech support team for your curriculum; Fusion is the most-trusted partner for your brand.

Healthcare

Automate your sales process by setting up an Healthcare outbound call center with Fusion. We can help you reach out to your target audience, market your medical equipment, set up relationship officers for your existing customers/patients and every other process under outbound contact center services.

Telecommunication

Being a part of a customer-centric sector, telecommunication businesses must ensure convenient solutions for their customers in order to thrive and flourish. We help telecom companies do that with our wide range of services, including billing assistance, lead generation and sales, contract management, and much more.

Retail

Get in touch with our retail BPO experts to handle your customer queries and maximize your business sales. We take care of your customers while you expand your retail store online.

Utilities & Energy

Make use of our global presence and multi-lingual approach for your energy and utility business. You can now generate leads for potential customers via sales calls and also manage relationships with your existing customers with our outbound voice process.

Ecommerce

Our ecommerce BPO agents are responsible for managing customer complaints, returns & refunds, cross-sales & up-sales, etc. We help brands generate leads and boost business ROI.

Technology

The EdTech industry is fairly new in comparison to others but is driving forward at a much more rapid pace than others. Our customized contact center solutions have been designed to assist and improve the operations of EdTech businesses and help them continue on their upward drive.

Travel & Hospitality

With centers in 27 locations in 14 countries across the world, we are the best bet in handling your customer bookings, query management, cold calling, and lead generations.

THE FUSION FACTOR

27 Locations in
14 Countries

40+ Language
Support

6500+
Skilled
Agents

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    FAQ's

    FAQ's

    What is HIPAA compliance?

    HIPAA compliance (Health Insurance Portability and Accountability Act of 1996) is a regulation that lay down the use and disclosure of PHI (Protected Health Insurance). The law is regulated by the HHS (Health and Human Service) and enforced by OCR (Office of Civil Rights).

    What outbound call center processes and services can Fusion offer?

    Our outbound call center services include lead generation and customer callbacks, selling and up-selling to new and existing customers respectively (including customer retention), market research and surveys, feedback and reviews, appointment setting and debt collection.

    What makes Fusion the best in outbound call center services?

    We implement some of the most highly advanced technology in our outbound call center service. We use seamless CRM tools to store customer data, advanced dialers for maximum call connect and faster dialing, real-time KPI monitoring, quality parameter compliance with call recording, etc.

    What industries does Fusion cover?

    We serve various industries, including BFSI (banking, financial sector and insurance), IT (including software products), FinTech, EdTech, retail & ecommerce, healthcare, telecom, travel & hospitality, and energy & utility.