HEALTHCARE CUSTOMER SERVICE & EXPERIENCE MANAGEMENT WITH A HUMAN TOUCH
End-To-End Patient Care Management with HIPAA-Compliant Healthcare Customer Support Outsourcing
The healthcare industry has grown exponentially over the last couple of years, both in terms of size, patient volume, and capabilities. With the rapid adoption of digital healthcare and telehealth services, the healthcare sector has had to adopted a patient-first approach and focus on meeting the rapidly changing needs of patients and members.
As a healthcare customer service provider with 30+ years of experience, Fusion has extensive subject matter expertise, data intelligence, and automation solutions to deliver measurable results with all your patient and member support operations. Our HIPAA-compliant omnichannel/multichannel CX solutions are customizable to your needs and known to offer a seamless experience.
Fusion is reimagining patient experience in the current medical service industry
At Fusion, we understand that outsourcing customer service management for healthcare differs from that of other industries. We offer customized patient and member support solutions that perfectly fit the needs of medical service providers, health insurance companies, durable medical equipment providers, and much more.
Our services ensure superior member experience at each touchpoint, helping your healthcare business grow in an incredibly competitive business landscape. As your patient experience management partner, we aim to help you build lasting relationships with patients. At the same time, we also ensure long-term partnerships, striking the perfect balance between costs, risks, and rewards.
Devices & Products
Health & Wellness
PATIENT CARE MANAGEMENT
As an experienced Healthcare customer support outsourcing provider, we understand the role of effective patient care management for the growth and success of healthcare businesses. Our end-to-end omnichannel and multilingual patient experience management solutions encompass multiple aspects of patient care, including patient access management, complaint management, referral management, post-care survey, and support. Our human-centric approach ensures compassionate, compliant, and continuous support for greater patient satisfaction.
A prominent customer support outsourcing provider for healthcare payers, we assist you in successfully mitigating spikes in member enrollment and support communications and claim inquiries with prompt and accurate information regarding their healthcare plans, coverage, benefits, and claim statuses. Our experience in offering member support to healthcare payers, our omnichannel capabilities, and superior CX deliveries help us offer your members eligibility and enrollment support, claim handling, and self-service support.
MEDICAL DEVICES AND PRODUCTS
Our medical customer services are designed to perk up your customer interactions by offering industry-specific contact center solutions for the durable medical device industry. Our comprehensive services for the sector include omnichannel answering support, product launch and guidance, LI, L2, and L3 level technical assistance, new app support, complaint handling, order taking, processing, and much more.
HEALTH AND WELLNESS MANAGEMENT
As a leading healthcare customer support outsourcing provider, we offer health and wellness management companies the proper support they need to deliver a superior CX, improve customer satisfaction, boost customer retention and loyalty, and maximize profitability. With 30+ years of experience in the healthcare domain, we have an array of omnichannel customer support services for health and wellness companies offering lifestyle and wellness coaching, healthcare system navigation, chronic disease management, vaccination records, palliative care, and telehealth.
THE FUSION FACTOR
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With more than two decades of experience as a top medical customer services company, Fusion has become a leading name in the healthcare industry. We manage and resolve complex medical inquiries and assist healthcare companies with a range of HIPAA-compliant BPM services, including:
● Customer support
● Physicians' referral
● Medical insurance verification and processing
● Appointment booking
● Pharmacy and prescription assistance
● Real-time patient-business communication support
Yes, our HIPAA-compliant BPM Services for healthcare will definitely affect your patient, but positively. We will reduce wait time for patients and provide 24/7 support for inquiries through dedicated emergency helpline support. In addition, outsourcing healthcare customer services will help patients with physician referral service and appointment booking, prescription filing support, and other services to improve the overall patient experience.
A healthcare BPM services provider should have an in-depth knowledge of your healthcare domain to serve at its best. Therefore, rigorous training and industry-specific learning programs are regularly conducted to familiarize our agents with your healthcare business.
Healthcare customer support outsourcing services involve investments that yield more significant ROI. By outsourcing your non-core medical services and customer support necessities, you will be able to reduce your overhead after overhead administrative expenses, and patient dissatisfaction while also building a positive brand image.
Fusion has been delivering top-notch outsourcing services in the healthcare industry for over two decades and has carved a name as one of the leading healthcare BPM companies in the world. Our centers across 27 locations in the United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, El Salvador, Jamaica, Thailand, Mexico, Kosovo and Indonesia help you find the best nearshore healthcare BPM solutions. In addition, we are a HIPAA-compliant service provider and serve 24x7 to boost your customer satisfaction.