Call Center in
the USA

Call Center in
the USA

DELIVERING PREMIUM CUSTOMER SUPPORT OUTSOURCING FROM TOP CALL CENTERS IN THE USA

Best-In-Class Customer Support Outsourcing To Ensure Maximum Customer Experience (CX) Management In The United States

With a total of 4 call centers in the USA, we offer state-of-the-art customer support services to our clients from multiple industry verticals. Our contact centers in the US are equipped with scalable teams of skilled customer support representatives, innovative infrastructure, and an optimum data security framework capable of deploying both multichannel and omnichannel support. As a result, we are able to deliver cost-effective solutions in multiple languages, including English, Spanish, and many others, from our USA-based call center.

Ensure Maximum Prosperity For Your Global Business With Our Contact Centers In The US

Our effective customer experience (CX) management solutions will help you create a positive impact on your customers while also triggering new customer acquisition for a revenue boost. Additionally, our American call center solutions are quite flexible and can be easily customized to your industry and business scale. With our multi-tiered pricing that isn’t bound by any strict demarcate, you get cost-effective solutions that are extremely viable for all businesses – from small-scale startups to large MNCs.

We have 4 locations in the US, with offices in Ohio, Florida, Georgia, and North Carolina, offering flawless domestic and international CX management services for businesses looking to opt for call center services outsourcing. Our solutions utilize the latest market trends and valuable data-driven insights to give your business a competitive edge. With Fusion’s customizable solutions, you will be able to ensure cost-efficient and superior CX management that will help your business boost productivity and profitability.

OUR CAPABILITIES

INDUSTRIES WE SERVE

OUR LOCATIONS

Inbound & Outbound Customer Engagement

We offer state-of-the-art inbound and outbound customer support from our call centers in the USA, with a large volume of highly skilled call center agents. These representatives are adequately capable of handling all incoming customer inquiries and sales-related requests, as well as outbound communication for sales, market research, surveys, etc.

Voice & Non-Voice Customer Support

Our USA-based call center services include voice-based and non-voice-based customer communications, offering quality customer engagement across communication channels. Regardless of whether your customers prefer to communicate verbally with a representative or talk to them via text and chats, we can equally accommodate both communications.

Multilingual Communications In 40+ Global Languages

With multiple offices around the globe employing a vastly diverse workforce, Fusion has the capability to deliver customer communications in over 40 different international and local languages. Our American call center locations deliver efficient customer communication in the English and Spanish languages, delivering personalized communications for customers in the Americas.

Omnichannel Support

Our call center services outsourcing capabilities apply to multiple communication channels, including phones, text messages, instant messengers and apps, chat forums, social media platforms, emails, etc. This allows our clients to offer personalized communication to customers and offer them support via the communication channels preferred by their customers.

Appointment Scheduling & Management

Fusion’s wide range of contact center solutions includes premium appointment scheduling and management services for our clients in the United States. With our American call center services, you will never have to worry about missed appointments or no-shows, ensuring that your business resources are maximized for improved productivity and profitability.

Tech Support

We help software companies and technology developers ensure efficient and effective communication with their customers for superior customer experience (CX) management. Our call center outsourcing services will enable brands to ensure that their customers are always provided with accurate and updated information about the technical aspects of their products and services.

100% Quality Assurance

Our call center services in the USA include 100% quality assurance for all customer communications across multiple channels to ensure superior engagements with customers. This helps our clients ensure cost-effective, strategic, timely, and customer-centric quality control over customer engagements for valuable insights about customers, products, processes, etc.

Digital Solutions

As a premier call center in the USA, Fusion also specializes in a number of digital solutions that help businesses automate operations and business-critical functions within the company. Our digital solutions have helped our clients improve their operational outcomes significantly while also reducing their operational expenses across the board, improving profitability massively.

Banking, Financial Services & Insurance

As a multichannel and multilingual American call center company with over 33 years in the industry, we specialize in the Banking, Financial Services & Insurance sectors, delivering robust and cost-effective support through voice, live chat, email, and social media channels.

Retail & Ecommerce

Our call centers in the USA help retail and E-commerce companies cater to their customers’ needs with highly personalized customer support that boosts customer experiences and builds brand loyalty. Our customer-centric call center solutions will help you boost sales and revenues.

Telecom

As a top USA-based call center company, Fusion can be your telecom business’s ideal partner for superior customer experience (CX) management. We help telcos unlock the potential of their value chain with a wide range of BPO services, including customer support, billing assistance & payments, etc.

Travel, Tourism & Hospitality

We have already earned the reputation of being a top company in call center services outsourcing for the Travel, Tourism & Hospitality industry. We have helped major players in the space to build strong customer relationships, improve operational efficiencies, and enter new markets.

Healthcare

Our call center outsourcing services in the United States are perfectly suited to a wide range of businesses in the Healthcare & Life Sciences industry, allowing its service providers to manage and resolve complex product inquiries, empathetically attending to the specific needs of patients/customers.

High-Tech Growth

We have built a reputation for being a customer-centric IT helpdesk for technology companies, including Fintech brands, EdTech businesses, startups, software developers, etc. Our American call center services prioritize each customer interaction, ensuring prompt resolution of every IT-related query.

Energy & Utility

With our call center in the USA as the customer service outsourcing partner, businesses in the Energy & Utility industry will be able to enjoy unimpeded access to state-of-the-art infrastructure and innovative technology. This will empower Utility companies to maximize our call center services in the USA to deliver best-in-class CX.

CANTON, OHIO

Our offices in Ohio are among our many call centers in the USA, catering to numerous businesses and helping them tap into appropriate growth opportunities through a wide range of outsourcing services. Our American call center services include voice-based and non-voice-based customer support for clients across multiple industry verticals.

BOYNTON BEACH, FLORIDA

As a top American call center company in Florida, we serve clients across industries, including agriculture, research and development, steel production, banking, and motor vehicle, among others. Fusion has, over the years, developed a reputation for being a USA-based call center delivering best-in-class customer experience (CX) management solutions.

BERKELEY LAKE, GEORGIA

Our offices in Georgia hold a special place in our call center services outsourcing network in the US, serving an esteemed clientele that includes big names across industries. Our call center outsourcing services in Georgia are known for delivering customized solutions that ensure satisfactory results and reasonable pricing, ensuring maximum customer satisfaction and CXM.

SPINDALE, NORTH CAROLINA

From our offices in North Carolina, we offer best-in-class call center services in the USA to clients from within the country and beyond international borders. Our contact center solutions can be customized to meet the needs of businesses across industries, ensuring superior multilingual & omnichannel customer support from our call center in the USA.

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    FAQ's

    How can inbound call center services in India impact my business operations?

    Fusion’s comprehensive inbound call center outsourcing in India will allow your in-house team to focus solely on core responsibilities while we handle all customer engagements and communications. This will ensure better productivity from your core staff due to their dedicated efforts. Simultaneously, we will also ensure superior customer engagements to help you deliver a satisfactory and pleasant overall experience. This will help your customers receive the best value for their money and increase their loyalty to your brand, eventually boosting customer retention and revenue generation.

    Why should I choose Fusion for call center outsourcing to India?

    If you are thinking about outsourcing your customer support responsibilities to a professional contact center company, you should opt for a company that has the resources to deliver customized solutions at competitive prices. Fusion has developed a reputation for delivering premium inbound contact center solutions in India, catering to businesses across industry verticals for more than three decades. In addition, Fusion’s massive network in India has all the necessary ingredients to help you get the best contact center solutions to suit your unique needs. This will help your customers receive superior quality customer services for superior experiences.

    Does Fusion have adequate resources to support my business process?

    Fusion has a massive network of contact centers spread across the geography of India. Currently, we have 12 centers in 11 cities around the country, empowering us to deliver comprehensive inbound call center outsourcing in India to clients from within the country as well as beyond her international borders. Recently, we expanded our Indian workforce to include 10,000+ skilled and trained professionals adept at providing customers with superior quality services. In addition, our global network comprising 28 centers in 14 countries and employing a cumulative workforce of 12,000+ professionals makes us the ideal customer support partner for your business, regardless of your industry vertical, size, location, etc.