AMERICAN CALL CENTER

AMERICAN CALL CENTER

DELIVERING PREMIUM CUSTOMER SUPPORT OUTSOURCINGto Our Global Clientele

Best-in-class Customer Support Outsourcing from a US Based Call Center to Ensure Maximum CX Management

With 4 centers, Fusion is a top call center in America, offering state-of-the-art customer support services to our clients from multiple industry verticals. Our call centers in the USA are equipped with scalable teams of skilled customer support representatives, innovative infrastructure, and an optimum data security framework capable of deploying both multichannel and omnichannel support. As a result, we are able to deliver cost-effective solutions in multiple languages, including English, Spanish, and many others, from our US-based call center.

Ensure Maximum Prosperity for Your Global Business with Our Call Centers in The USA

Our effective customer experience (CX) management solutions will help you create a positive impact on your customers while also triggering new customer acquisition for a revenue boost. Additionally, our call center services in the United States are quite flexible and can be easily customized to your industry and business scale. With our multi-tiered pricing that isn’t bound by any strict demarcate, you get cost-effective solutions that are extremely viable for all businesses – from small-scale startups to large MNCs.

We have 4 call centers in the USA, with offices in Ohio, Florida, Georgia, and North Carolina, offering flawless domestic and international CX management services for businesses looking to opt for call center services outsourcing. Our solutions utilize the latest market trends and valuable data-driven insights to give your business a competitive edge. With Fusion’s customizable solutions, you will be able to ensure cost-efficient and superior CX management that will help your business boost productivity and profitability.

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    OUR CAPABILITIES

    INDUSTRIES WE SERVE

    OUR LOCATIONS

    Inbound & Outbound Customer Engagement

    We offer state-of-the-art inbound and outbound customer support from our American call center, with a large volume of highly skilled call center agents. These representatives are adequately capable of handling all incoming customer inquiries and sales-related requests, as well as outbound communication for sales, market research, surveys, etc.

    Voice & Non-Voice Customer Support

    Our US based call centers include voice-based and non-voice-based customer communications, offering quality customer engagement across communication channels. Regardless of whether your customers prefer to communicate verbally with a representative or talk to them via text and chats, we can equally accommodate both communications.

    Multilingual Communications in 40+ Global Languages

    With multiple offices around the globe employing a vastly diverse workforce, Fusion has the capability to deliver customer communications in over 40 different international and local languages. Our customer support outsourcing in the United States delivers efficient customer communication in the English and Spanish languages, delivering personalized communications for customers in the Americas.

    Omnichannel Support

    Our call center services outsourcing capabilities apply to multiple communication channels, including phones, text messages, instant messengers and apps, chat forums, social media platforms, emails, etc. This allows our clients to offer personalized communication to customers and offer them support via the communication channels preferred by their customers.

    Appointment Scheduling & Management

    Fusion’s wide range of call center services in the USA includes premium appointment scheduling and management services for our clients in the United States. With our call center outsourcing in the United States, you will never have to worry about missed appointments or no-shows, ensuring that your business resources are maximized for improved productivity and profitability.

    Tech Support

    We help software companies and technology developers ensure efficient and effective communication with their customers for superior customer experience (CX) management. Our call center outsourcing in the USA will enable brands to ensure that their customers are always provided with accurate and updated information about the technical aspects of their products and services.

    100% Quality Assurance

    Our US based call center services include 100% quality assurance for all customer communications across multiple channels to ensure superior engagements with customers. This helps our clients ensure cost-effective, strategic, timely, and customer-centric quality control over customer engagements for valuable insights about customers, products, processes, etc.

    Digital Solutions

    As a premier call center in the USA, Fusion also specializes in a number of digital solutions that help businesses automate operations and business-critical functions within the company. Our digital solutions have helped our clients improve their operational outcomes significantly while also reducing their operational expenses across the board, improving profitability massively.

    Banking, Financial Services & Insurance

    As a multichannel and multilingual USA call center company with over 33 years in the industry, we specialize in the Banking, Financial Services & Insurance sectors, delivering robust and cost-effective support through voice, live chat, email, and social media channels.

    Retail & Ecommerce

    Our call center services in the United States will help retail and E-commerce companies cater to their customers’ needs with highly personalized customer support that boosts customer experiences and builds brand loyalty. Our customer-centric call center solutions will help you boost sales and revenues.

    Telecom

    As a top BPO company in the United States, Fusion can be your telecom business’s ideal partner for superior customer experience (CX) management. We help telcos unlock the potential of their value chain with a wide range of BPO services, including customer support, billing assistance & payments, etc.

    Travel, Tourism & Hospitality

    We have already earned the reputation of being a top call center in the USA for the Travel, Tourism & Hospitality industry. We have helped major players in the space to build strong customer relationships, improve operational efficiencies, and enter new markets.

    Healthcare

    Our USA call centers are perfectly suited to a wide range of businesses in the Healthcare & Life Sciences industry, allowing its service providers to manage and resolve complex product inquiries, empathetically attending to the specific needs of patients/customers.

    High-Tech Growth

    We have built a reputation for being a customer-centric IT helpdesk for technology companies, including Fintech brands, EdTech businesses, startups, software developers, etc. Our call center in the United States prioritizes each customer interaction, ensuring prompt resolution of every IT-related query.

    Energy & Utility

    With our USA based call center as the customer service outsourcing partner, businesses in the Energy & Utility industry will be able to enjoy unimpeded access to state-of-the-art infrastructure and innovative technology. This will empower Utility companies to maximize our call center services in the US to deliver best-in-class CX.

    CANTON, OHIO

    Our offices in Ohio are among our many call centers in the USA, catering to numerous businesses and helping them tap into appropriate growth opportunities through a wide range of outsourcing services. Our call center services in the US include voice-based and non-voice-based customer support for clients across multiple industry verticals.

    BOYNTON BEACH, FLORIDA

    As a top American call center company in Florida, we serve clients across industries, including agriculture, research and development, steel production, banking, and motor vehicle, among others. Fusion has, over the years, developed a reputation for being a USA-based call center delivering best-in-class customer experience (CX) management solutions.

    BERKELEY LAKE, GEORGIA

    Our offices in Georgia hold a special place in our call center services outsourcing network in the US, serving an esteemed clientele that includes big names across industries. Our call center outsourcing services in Georgia are known for delivering customized solutions that ensure satisfactory results and reasonable pricing, ensuring maximum customer satisfaction and CXM.

    SPINDALE, NORTH CAROLINA

    From our offices in North Carolina, we offer best-in-class call center outsourcing in the United States to clients from within the country and beyond international borders. Our contact center solutions can be customized to meet the needs of businesses across industries, ensuring superior multilingual & omnichannel customer support from our call center in the United States.

    FAQ's

    What are the advantages of outsourcing customer support operations to a call center in the US?

    By outsourcing your customer support operations to a call center in the US, you will have the advantage of superior-quality onshore contact center solutions. With the availability of top call center operatives, a US-based call center can ensure superior customer communications as compared to other BPO companies around the globe. Additionally, the call center operatives from a BPO company in the United States share your customers’ culture in the North and South Americas, minimizing cultural differences during customer interactions.

    What languages are included in the call center support offered by Fusion in the USA?

    With the help of multiple call centers in the United States and other countries in North, Central, and South America, we can deliver customer communications in several languages. These languages include English, Spanish, Portuguese, and many others. With our multilingual call center in the USA, you will have the luxury of delivering personalized customer interactions in their native languages. This will help ensure effective communications and minimize misunderstandings between customers and your brand representatives. As a result, you will be able to build trust and ensure excellent customer relationships and brand identity with our US-based call center services.

    Why should you choose Fusion as your preferred US-based call center partner?

    While several aspects make Fusion a far better choice than many other BPO companies in the US, our most attractive feature is our vast international network of call centers and our massive global resources. With a culturally diverse workforce, we can ensure multilingual and omnichannel customer communications for our clients and their global customers. By choosing Fusion’s US-based call center as your customer engagement partner, you can ensure consistent customer support and deliver superior customer experiences across the board. This will boost your customer retention and increase revenue generation, ensuring profitable returns on your investment in a call center in the US.