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Nov 2020

Fusion Acquires Morocco-Based Finaccess BPO

It is Fusion’s first acquisition in Europe and Africa.

July 2020

Fusion BPO Wins The Most Impactful System Award by Global Workforce Management Forum

The award was presented at the GWFM International WFM Summit 2020 on June 27, 2020

Mar 2020

Ameridial Awarded MBE Certification

Ameridial has been awarded MBE certification by The Supplier Clearinghouse for the Utility Supplier Diversity Program of the California Public Utilities Commission on March 2020

Mar 2020

What Our Customers Say

Fusion’s Work-At-Home Solution and Experience: We appreciate all of our customers' testimonials. Find out what our customers have to say about our Work-At-Home solution.

Mar 2020

India's best companies to work for 2020

Fusion has been recognized by popular business magazine Insights Success in their annual listing of "India’s Best Companies to Work for-2020".

Sept 2019

Fusion BPO Group Expands Client Portfolio with Acquisition of Nations Recovery Center

Vital Recovery Services (“VRS”) has acquired the clients of Nations Recovery Center (“NRC”).

July 2019

Ameridial Achieves PCI DSS Certification

Ameridial is now Payment Card Industry, Data Security Standard (PCI DSS) vol. 3.2.1 certified at Compliance Level 1.

Jan 2019

Acquisition of Ameridial Inc.

Fusion BPO expands client portfolio and capabilities with acquisition of Ameridial Inc.

Oct 2018

ISO/IEC 27001: 2013 Certification

Fusion BPO Services Phils Inc. secures ISO/IEC 27001: 2013 Certification

Aug 2018

Fusion BPO Opens New Center in Europe - Albania

We have added a new contact center in Tirana, Albania, South-Eastern Europe.

Work At Home Solutions
Automation Solutions - AI Chatbots, Machine Learning
Travel, Transportation and Hospitality Industry
Live Chat Support
Affiliations
work-at-home Call Center solution

Multichannel and Multilingual Call Center Outsourcing Services Provider - Inbound, Outbound, Back Office - PCI DSS & ISO Certified

outsourcing

At Fusion BPO Services, we do things differently; we do things passionately and with fervor. We believe that the BPO industry is not exclusively about "outsourcing". However, it represents a continual process of growing one’s business by acquiring new customers, retaining old customers and providing service excellence – a winning formula which pays rich dividends.

Fusion BPO offers a diverse range of services which includes garnering potential customers, managing data efficiently, or trouble shooting technical problems and administration issues. Our host of peripheral activities is aimed to take your business ahead through a blend of manpower, technology, research and analytics.

BPO Services we provide


Voice Process

As a BPO Company, we cater to various voice process needs of our clients. We offer a wide range of voice-supported BPO services. Our call center outsourcing services are designed to deliver the best possible customer communication solutions for your business.

Non-Voice Process

We are a reputed BPO company offering a variety of BPO Non-voice Process Services to cater to the multichannel outsourcing needs.

KPO Services

Fusion offers a wide range of KPO Call Center Outsourcing Services, including -Account Outsourcing Services, Payroll Outsourcing Services, Payroll Processing Outsourcing, HR Outsourcing, and much more.

Live Chat Support Services

As a leading BPO Company, Fusion manages numerous BPO Chat Process for its clients. Our Live Chat Support Services ensure high-quality customer support, quick issue resolution, and a high customer satisfaction rate.

Collection Services

We also offer Debt Collection Services to our clients. Our Call Center Outsourcing Services for Debt Collection caters to the auto finance, credit card, FinTech, Mortgage, utility, and healthcare industry.

Quality Assurance

We also offer Call Center Services for Quality Assurance. Our Quality Assurance Testing Outsourcing Services can ensure better customer satisfaction and customer experience.

Answering Services

Fusion is a reputed 24-hour live phone answering services outsourcing provider. Our Medical Answering Services attend to the queries of patients and members round the clock and resolve their queries quickly.

Order Taking Services

Fusion is one of the most reputed Call Center for Order Taking Services. Our 24 Hour Order Taking Services are designed to help you in enhancing your customer experience.

Industries we serve


Locations


Feel free to contact us for all kinds of business process outsourcing requirements.

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