Power of Human Connect
We combine innovative technology with human connect to deliver a peerless customer experience across the board.
WE ARE DIVERSE
For us, diversity, inclusiveness, and equity are not just principles - they are the central pillars of our business.
WE ARE GLOCAL
Globally accessible yet locally reliable. Our global presence gives you access to 6500+ local talents and a range of shoring options to accelerate your growth.
Power of Human Connect
We combine innovative technology with human connect to deliver a peerless customer experience across the board.
WE ARE DIVERSE
For us, diversity, inclusiveness, and equity are not just principles - they are the central pillars of our business.
WE ARE GLOCAL
Globally accessible yet locally reliable. Our global presence gives you access to 6500+ local talents and a range of shoring options to accelerate your growth.
33
Years of experience
9
Countries of operation
5M+
Customers interactions
per month
DRIVEN BY HUMANS
POWERED BY COMMITMENT
We are bringing brands closer to their customers for the past 33 years, with innovative technology and the power of human connect. From development to deployment, we strengthen this commitment with our 6500+ strong support experts working across 18 centers in 9 countries.
WE SERVE
250+ BUSINESSES
ACROSS MULTIPLE DOMAINS
BFSI
Technology
Retail & E-Commerce
Education
Home Improvement
Healthcare
Telecom
Energy & Utility
Travel & Hospitality
AWARDS & CERTIFICATIONS
Global Workforce Management Forum
PCI Data Security Standards
ISO/IEC 27001:2013
Minority Business Enterprise (MBE)
Global Workforce Management Forum
PCI Data Security Standards
ISO/IEC 27001:2013
Minority Business Enterprise (MBE)
OUR SERVICES COMBINE INGENIOUS INSIGHT, INNOVATIVE TOOLS AND GENUINE EMOTION
We thrive to bridge the gap between your business goals and customer expectations with interaction rooted in human connect.
THEY BELIEVED.
WE DELIVERED.
THEY BELIEVED.
WE DELIVERED.
WE KEEP OUR PROMISES
I have been working with Fusion for over 5 years and have been extremely satisfied with them. First and foremost, their performance on the phone has been as good as any call center I have worked with. Their client relation teams does a great job communicating and are always responsive day or night. I couldn’t be happier with the working relationship I have with them and look forward to many more years together.
- Online Health Store, US
In the three years since our customer care organization began working with Fusion BPO, our relationship and footprint has grown. Fusion BPO and its leadership team is instrumental in the success of our business by providing world class customer service and driving incremental revenue. They never back down from a challenge, always remain strategically competitive and welcome collaboration with us as the client. We look forward to continuing our partnership journey with Fusion BPO in to the future.
- Home Improvement Marketplace
I just want to let you know how ecstatic, impressed, pleased, etc. because I don't think there are enough words to tell you how happy I was. Thank you so much for everything you do. I absolutely love being a part of this team!
- Voice Platform Solution Provider
As President and Founder of many companies, I have never read such an informative email from a vendor partner where every sentence delivered such a positive and motivational message. Trust me, I am not one for offering many compliments. This was an A+ directive and much appreciated. Thanks for your commitment to our program.
- Online Booking Software Company
I am super impressed about the fact that FUSION BPO SERVICES managed to deploy a huge team of WFH agents to ensure smooth delivery of our services without any hiccups. Awesome job team Fusion keeping agile during this difficult time.
- End-to-End Cloud Commerce Platform
A big thanks to you and your team for all you do to help us and our customer! Great job everyone...I'm sure that it has been a long hard road to get this done, but it is appreciated
- Office Supply Retailing Company, US
Team is deeply appreciative of the extraordinary effort you & your Team have shown in this difficult situation. You have stood out in serving our Consumers with your heart and soul in this hour of need. A big thank you for being you & your Team
- Leading Utility Company, India
