Customer Engagement

Customer Engagement

ENGAGEMENT POWERED WITH
HUMAN CONNECT

Strengthen Your Relationship With Your Customers By Partnering With Customer Engagement Services Outsourcing

With 30+ years of experience as a 24/7 customer engagement services provider and a deep understanding of the consumer lifecycle, we help you deliver an excellent customer experience (CX) at each touchpoint of a customer’s journey. Our customer engagement call center services help you boost the CSAT score, customer experience, and consumer loyalty through the power of human connect.

Customer Service

Tech Support

Live Chat

Social Media

Email

24/7  Customer Engagement Services Provider – Fusion BPO Services

CUSTOMER SERVICE

We help you streamline your customer service by making it simpler, faster, and cost-effective. As a 24/7 customer engagement services provider, we have the experience, expertise, technology, infrastructure, and resources to deliver superior customer service and appointment setting services across all communication channels. Our team of customer service experts can handle customer service through multiple support channels in over 40 languages.

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24/7 Tech Support Services - Fusion BPO Services

TECH SUPPORT

Our team of certified engineers and tech support experts helps you deliver high-quality tech support to your customers. Our multilingual and multichannel L0, L1, and L2 tech support aim to resolve your customers' queries and tech-related issues while focusing on first-contact-resolution (FCR).

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Live Chat Support Services - BPO Chat Process

Live Chat

Live chat is an essential channel to deliver a high-quality digital customer experience. The cost-effective call center solution can deliver customer support in real-time, resulting in better customer engagement and customer satisfaction. A 24/7 customer engagement services provider, we can integrate our live chat solution seamlessly into your customer engagement strategy to deliver better CX.

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Social Customer Service - Social Media Lead Generation

SOCIAL MEDIA

Social media customer engagement is an essential aspect of boosting customer experience. We help you deliver prompt and effective customer support via all leading social media channels, engage your social media audience, generate quality leads and build a digital presence.

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Outsource Email Support Services

EMAIL

Our email support solutions can enhance your customer service process by providing your customers with prompt and accurate customer support via email. Our 24/7 multilingual email support service reduces the pressure on voice channels, helps your customers get detailed solutions to their problems, and boosts customer experience - the cost-effective way.

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THE FUSION FACTOR

Multichannel &
Multilingual

Quality
Assurance

Report and
Analysis

FROM THE BLOG

Enhance Your Member Experience with a HIPAA-Compliant Healthcare Call Center During Annual Open Enrollment Period

During the annual open enrollment period, when many people sign up for health plans, the contact center gets a lot of calls. For example, the Center for Medicare and Medicaid Services (CMS) stated that they got 16.3 million calls about health coverage plans during last year’s open enrollment period. With so much information to process, […]

Building Consumer Trust Is the Long-Term Capital for The BFSI Sector

Successful relationships are based on a foundation of trust, whether that relationship is with your friends, family, colleagues, or the brands you choose to do business with. The banking and financial services sector also is not an exception. After all, without having faith or trust in the brand, how can customers trust an institution with […]

How Can ‘Phygital’ Shape the Future of Customer Experience

In this digital era, with more consumers using online shopping, digital customer experience has become of supreme importance. According to EMarketer, 76% of US adults shop online. However, the key to turning your customers into brand advocates lies in bringing both online and offline sales together. The BigCommerce and PayPal 2021 consumer spending report found […]

Clutch Hails Fusion BPO Services as one of the Top 1000 Companies on their Platform

The BPO industry has been the backbone of a lot of new and tenured businesses in the market today. Companies like Fusion BPO Services have been pioneering the industry since 2004. Our team has a combined 33+ years in the BPO space and we’ve managed to work with more than 300 businesses globally. We offer […]

Why Is Third-party Verification the Best Practice for Retail Energy Providers?

Utilities and retail energy providers have benefited from TPV in many ways. Businesses can easily access the actual recording of the customers confirming services. It has often been used to deal with business disputes, especially when things start getting more prominent. One instance is where there may be confusion as to what the customer actually […]

How to Leverage the Top 3 CX Trends in 2023 and Beyond

The Banking and Financial Services sector is changing rapidly owing to increased regulations, changing customer behaviour and expectations, and surmounting competition. To stay relevant and thrive in the present scenario, banking and financial services organizations need to be creative with their plans to distinguish themselves in 2023. They will need to delve deep into customer […]

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    FAQ's

    FAQ's

    How will my project be handled if I outsource to Fusion BPO Services?

    As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.

    Do you have the adequate infrastructure and technology to support my business processes?

    Fusion is a leading 24/7 customer engagement services provider with 27 offices in 14 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.

    I want to outsource my services to Fusion BPO Services. What should I do?

    Once you've decided to outsource your services to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.