The utility industry is one of the most customer-focused industries to ensure better CX delivery while maximizing revenue and reducing operation costs. Therefore, they need to plug revenue leakage through timely and accurate billing. However, manually managing meter reading using in-house resources can be time-consuming and labor-intensive for large and medium-sized utility companies. That is why a large number of utility companies today choose to outsource billing services to BPOs that offer spot billing solutions.

As a leading provider of utility spot billing solutions, we can help you ensure fast and accurate billing services. Our spot billing solutions include manual meter reading services and contract meter reading where bills can be generated on the spot. In addition, we offer the best-in-class utility field services. Our team of geographically dispersed field agents meet your customers and check the precise amount of user consumption of the utility services like water, electricity etc., using portable reading devices, and generate billing then and there using the latest technology. 

Different Utility Companies That Benefit from Our Spot Billing Solutions

We provide utility spot billing solutions for many utility companies such as gas distributors and suppliers, electricity suppliers, and water suppliers. We offer electricity metering services, water meter spot billing services, and gas billing management outsourcing as parts of our spot billing solutions.

We can ensure fast and exact meter reading using our manual meter reading services via our field team when you outsource billing services. These accurate readings are used in on-spot billing calculations to ensure minimum errors.

Service Offering 

24/7  Customer Engagement Services Provider – Fusion BPO Services


As a leading provider of utility spot billing solutions, we can help you ensure fast and accurate utility billing services. Our spot billing system includes manual meter reading services by professional meter readers who ensure on-spot bill generation for different utility services like water, electricity etc., using portable reading devices. The operation of our geographically dispersed team of professional meter readers is managed through a connected ecosystem of mobile & web applications, enabling multi-process and geographical deployment of new processes for faster execution of the spot billing system.

Learn More


Multichannel &


Report and


Enhance Your Member Experience with a HIPAA-Compliant Healthcare Call Center During Annual Open Enrollment Period

During the annual open enrollment period, when many people sign up for health plans, the contact center gets a lot of calls. For example, the Center for Medicare and Medicaid Services (CMS) stated that they got 16.3 million calls about health coverage plans during last year’s open enrollment period. With so much information to process, […]

Building Consumer Trust Is the Long-Term Capital for The BFSI Sector

Successful relationships are based on a foundation of trust, whether that relationship is with your friends, family, colleagues, or the brands you choose to do business with. The banking and financial services sector also is not an exception. After all, without having faith or trust in the brand, how can customers trust an institution with […]

How Can ‘Phygital’ Shape the Future of Customer Experience

In this digital era, with more consumers using online shopping, digital customer experience has become of supreme importance. According to EMarketer, 76% of US adults shop online. However, the key to turning your customers into brand advocates lies in bringing both online and offline sales together. The BigCommerce and PayPal 2021 consumer spending report found […]

Clutch Hails Fusion BPO Services as one of the Top 1000 Companies on their Platform

The BPO industry has been the backbone of a lot of new and tenured businesses in the market today. Companies like Fusion BPO Services have been pioneering the industry since 2004. Our team has a combined 33+ years in the BPO space and we’ve managed to work with more than 300 businesses globally. We offer […]

Why Is Third-party Verification the Best Practice for Retail Energy Providers?

Utilities and retail energy providers have benefited from TPV in many ways. Businesses can easily access the actual recording of the customers confirming services. It has often been used to deal with business disputes, especially when things start getting more prominent. One instance is where there may be confusion as to what the customer actually […]

How to Leverage the Top 3 CX Trends in 2023 and Beyond

The Banking and Financial Services sector is changing rapidly owing to increased regulations, changing customer behaviour and expectations, and surmounting competition. To stay relevant and thrive in the present scenario, banking and financial services organizations need to be creative with their plans to distinguish themselves in 2023. They will need to delve deep into customer […]


Kindly fill-out the following form and we will get back to you.



    Why Spot Billing Solutions are effective?

    Spot billing is the process of manual meter reading with the help of the latest technology. Our manual meter readers use a portable device to take a meter reading and generate billing on the spot. There is no need to take the meter reading, process the data in billing calculations, and send the bill after a period. Spot billing is a one-stop solution that eliminates the time gap between meter reading and bill generation date. The process can considerably reduce the handling time and make the process more efficient.

    Why should I outsource my utility metering services?

    Outsourcing your utility metering services can ensure fast and accurate billing, making the billing process far more effective. 

    How does spot billing solutions for gas meter work?

    Spot billing for gas meter is a process of manual gas meter reading and subsequent bill generation. Our gas meter readers manually take the meter reading and, using the latest portable technology, generate bills on the spot.

    What types of utility metering can be outsourced?

    We offer gas billing management outsourcing, utility metering services, water meter spot billing solution, and other utility billing services.