OPTIMIZE CX MANAGEMENT WITH BEST-IN-CLASS Contact CENTRE SOLUTIONS
Personalized Customer Support with a Premier Call Centre In The UK
Fusion is the global leader in call centre services outsourcing in the United Kingdom, with long-standing experience and partnerships. Our network of UK-based contact centres is well-equipped to deliver superior customer engagement across industries.
UK-Based Fusion Is Your One-Stop Shop For World-Class Call Centre Outsourcing Services For Global Companies.
The UK has a lot to offer regarding talent, with vast resources of highly skilled and educated people. Every year, millions of qualified professionals graduate in the country with targeted, employable skills. As a result, we can attract top talent and use their knowledge and industry-specific skills to deliver high-quality call centre services in the UK. In addition, we have a strong hold across the country that allow us to have a diverse workforce with talented individuals from all educational backgrounds working together.
Call centre services outsourcing to Fusion will help you improve your customer engagement with modern resources and tools, including complete monitoring and assurance, superior market research and analysis, AI-powered technologies, and much more. In addition, outsourcing to us will give you access to high-end industry-specific technology tailored to your needs and your customers’ expectations. That way, you can maximize outcomes for your business.
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INDUSTRIES WE SERVE
Inbound & Outbound Customer Engagement
We offer state-of-the-art inbound and outbound customer support from our call centres in the UK, with a large volume of competent and highly skilled call centre agents. These representatives are adequately capable of handling all incoming customer inquiries and sales-related requests, as well as outbound communication for sales, market research, surveys, etc.
Voice & Non-Voice Customer Support
Our call centre outsourcing in the UK includes voice-based and non-voice-based customer communications, offering quality customer engagement across communication channels. Regardless of whether your customers prefer to communicate verbally with a representative or talk to them via text and chats, we can equally accommodate both communications.
Multilingual Communications In 40+ Global Languages
With multiple offices around the globe employing a vastly diverse workforce, Fusion has the capability to deliver customer communications in over 40 different international and local languages. As a top call centre in the UK, we deliver efficient customer communication in English as well as multiple regional languages in the UK, delivering personalized communications for customers across the country.
Our call centre services outsourcing capabilities apply to multiple communication channels, including phones, text messages, instant messengers and apps, chat forums, social media platforms, emails, etc. This allows our clients to offer personalized communication to customers and offer them support via the communication channels preferred by their customers.
Appointment Scheduling & Management
Fusion’s wide range of contact centre solutions includes premium appointment scheduling and management services for our clients around the globe. With our call centre services in the UK, you will never have to worry about missed appointments or no-shows, ensuring that your business resources are maximized for improved outcomes, productivity, and profitability.
We help software companies and technology developers ensure efficient and effective communication with their customers for superior customer experience (CX) management. Our call centre outsourcing services will enable brands to ensure that their customers are always provided with accurate and updated information about the technical aspects of their products and services.
100% Quality Assurance
Our call centre solutions in the UK include 100% quality assurance for all customer communications across multiple channels to ensure superior engagements with customers. This helps our clients ensure cost-effective, strategic, timely, and customer-centric quality control over customer engagements for valuable insights about customers, products, processes, etc.
As a premier call centre company in the UK, Fusion also specializes in a number of digital solutions that help businesses automate operations and business-critical functions within the company. Our digital solutions have helped our clients improve their operational outcomes significantly while also reducing their operational expenses across the board, improving profitability massively.
Banking, Financial Services & Insurance
As a multichannel and multilingual BPO company in the UK with over 33 years in the industry, we specialize in the Banking, Financial Services & Insurance sectors, delivering robust and cost-effective support through voice, live chat, email, and social media channels.
Retail & Ecommerce
Our call centre solutions in the UK help retail and E-commerce companies cater to their customers’ needs with highly personalized customer support that boosts customer experiences and builds brand loyalty. Our customer-centric call centre solutions will help you boost sales and revenues.
As a top brand for call centre outsourcing in the UK, Fusion can be your telecom business’s ideal partner for superior customer experience (CX) management. We help telcos unlock the potential of their value chain with a wide range of BPO services, including customer support, billing assistance & payments, etc.
Travel, Tourism & Hospitality
We have already earned the reputation of being a top BPO company in the UK for customer support outsourcing for the Travel, Tourism & Hospitality industry. We have helped major players in the space to build strong customer relationships, improve operational efficiencies, and enter new markets.
Our call centre services in the UK are perfectly suited to a wide range of businesses in the Healthcare & Life Sciences industry, allowing its service providers to manage and resolve complex product inquiries, empathetically attending to the specific needs of patients/customers.
We have built a reputation for being a customer-centric IT helpdesk for technology companies, including Fintech brands, EdTech businesses, startups, software developers, etc. Our customer support outsourcing in the UK prioritizes each customer interaction, ensuring prompt resolution of every IT-related query.
Energy & Utility
With our call centre in the UK as the customer service outsourcing partner, businesses in the Energy & Utility industry will be able to enjoy unimpeded access to state-of-the-art infrastructure and innovative technology. This will empower Utility companies to maximize our call centres in the UK to deliver best-in-class CX.
With our offices in Reading, our BPO company in the UK helps us to maintain our leading position in the European call centre market. This lets us deliver tailored and technology-driven customer engagement services to our clients worldwide, including those within the country. As a result, our call centre in the UK excels at delivering multilingual and multichannel customer experience solutions to clients from all over the globe.
Despite the UK’s cost of living and doing business being relatively high, companies still outsource parts of their business in the UK and experience average cost savings of 20-25%. Additionally, being a native English-speaking and technologically advanced nation, the service offered by UK-based call centers is excellent, so you can be sure that customers will receive high-quality service. Another key advantage of outsourcing call center services in the United Kingdom is the time zone difference. The UK is five hours ahead of the US East Coast, meaning you can reach a representative during regular business hours in the UK. And finally, if you have customers in the UK or Europe, it may make sense to outsource your call center services to a location closer to them. It can help reduce latency and improve customer satisfaction.
Fusion is a good choice for UK-based call center services. The company has a strong foothold in the United Kingdom and has a good reputation for providing quality services. Fusion has a wide range of products and services that can meet the needs of any business. The company also offers a variety of packages that are customizable to meet the specific needs of any customer.