DEBT RESOLUTION
SERVICES
DEBT RESOLUTION
SERVICES
TRANSFORM YOUR DEBT RESOLUTION OPERATIONS WITH FUSION CX’S FULL-SPECTRUM SERVICES
Comprehensive Solutions From Client Acquisition to Settlement Closure and Beyond - Optimized for Your Business Success.
Navigate the complexities of debt resolution with Fusion CX as your trusted partner. Our integrated suite of services is meticulously designed to streamline every phase of the debt resolution process—from initial lead contact to the final agreement, as well as post-contract servicing functions like customer service, negotiations, back office, etc. Leveraging cutting-edge technology and deep industry expertise, our solutions enhance operational speed, ensure regulatory compliance, and significantly improve both creditor and client satisfaction—partner with us to transform your business processes and achieve exceptional results.
OUR SERVICES
Debt Resolution Services
Lead Generation: Opening and Closing
- Lead Acquisition: Our openers use advanced analytics, targeted marketing strategies, and compliant telemarketing methods to identify and engage potential leads that match your ideal customer profile, ensuring high-quality lead validation.
- Lead Conversion: Our closers are trained in financial analysis and persuasive communication, effectively turning prospects into committed clients through tailored conversations that address specific financial needs.
Post Settlement Servicing
- Customer Service: Our highly trained representatives can respond to customer inquiries via phone calls, emails, live chat, or social media. We work expeditiously to resolve customer issues or complaints efficiently and effectively to ensure high customer satisfaction. AI-based intelligent assistants are deployed to enhance their productivity and performance.
- Back-office transactions: We expeditiously and accurately carry out various back-office tasks in the post-settlement phase.
Underwriting and Compliance
- Rigorous Verification: Every document is thoroughly checked for accuracy and completeness using automated tools combined with expert oversight, minimizing errors and expediting the account opening process.
- Detailed Underwriting Process:Our underwriting team precisely evaluates financial details to assess credit risk and set suitable credit limits and terms, ensuring financial stability and risk mitigation for sustained business health.
- Compliance Assurance: We stay current with the latest regulatory requirements to ensure compliance and safeguard your operations against legal risks.
Negotiation and Settlement
- Strategic Negotiations: Our team comprises seasoned negotiators who will effectively negotiate with lenders to reduce debt amounts, ensuring your clients receive the best possible settlement outcomes.
- Efficient Closure Processes: We prioritize swift, decisive action to close settlements, reducing the time from negotiation to agreement and increasing the throughput of successfully resolved cases.
Loan Services
Origination and Servicing
Our customer service agents can provide all the origination services, starting with lead verification, initial contact with prospective borrowers, inquiry handling, application assistance, document collection and verification, and assistance with loan closing. Once the loan has closed and is funded, the agents address inquiries related to loan servicing, repayment options, account management, and any other post-closing concerns that borrowers may have.
Debt Collections
Improved Collections through First-Party Collections Services: In a scenario where the loan payments become outstanding, we act as an extension of your firm and communicate with your customers in the company's brand voice. We look after all the collections-related dynamics and focus on the core business. We adhere to regulations and industry standards. As a leading first-party debt collection agency, customer service and satisfaction are the final stages of our customer lifecycle.
THE FUSION CX-FACTOR
Certified
Tech Support
PCI-DSS
Certified
40+
Language
Support
Ensured Business
Continuity
OPERATIONAL FEATURES
Omni-Channel Communications
Offer a unified communication experience across all customer touchpoints. Whether through voice, chat, email, SMS, or social media, our omnichannel approach ensures consistency and quality, enabling you to engage with clients on their preferred platforms without losing context or history.
Connect
Deliver human-like interactions with our generative AI-powered chatbot so you can resolve queries faster and capture more customers.
AI-Powered Lead Scoring
Leverage artificial intelligence to score and prioritize leads based on their conversion likelihood, optimizing your marketing spend and resource allocation.
Automated Document Management
Employ state-of-the-art automation technologies to manage documents efficiently, reducing human intervention and associated errors.
HOW WE WORK
Engage Efficiently
We target and connect with potential leads using highly refined strategies that ensure high engagement and conversion rates.
Verify Thoroughly
Our comprehensive underwriting and verification system guarantees accuracy and speeds up the preparation for underwriting.
Finance Strategically
Integrate custom financial solutions to support your settlement strategies, ensuring financial fluidity and compliance.
Negotiate Effectively
Utilize expert negotiators who ensure that settlements are favorable and executed swiftly, benefiting all parties involved.
KEY BENEFITS
- Enhanced Operational Efficiency: Streamline your workflow from lead generation to capture to closure, reducing time and cost while increasing throughput.
- Reduce customer onboarding time by 40%.
- Cut operational costs by as much as 25% with global delivery and right shoring.
- Robust Compliance Framework: Stay compliant with evolving regulations through our proactive compliance updates and auditing mechanisms.
- Superior Client Outcomes: Deliver better financial outcomes through strategic debt reductions and efficient settlement processes, enhancing client trust and satisfaction.
CUSTOMER TESTIMONIALS
"Fusion CX’s negotiators and solutions have significantly reduced our operational load while improving outcomes."
- John Smith, Director of Operations
“This company has been a godsend. We were wasting so much money on our in-house outreach. Now, it does all the heavy lifting for us, qualifying our leads and sending us warm transfers. "
- Sarah Lee, VP of Customer Relations
GET IN TOUCH
Enhance Your Debt Resolution Process Now!
Discover the full potential of your operations with our integrated, cutting-edge solutions.
FAQs
FAQs
How Are Debts Recovered and How Much Is It Going to Cost?
At Fusion CX, our Debt Recovery Agents will contact your customers via multiple communication channels – calls, texts, emails, etc. This will ensure prompt interactions with your customers, leading to quicker recoveries of the debts. At the same time, we comply with all data-protection laws and customer service regulations – local, national, and international – during our interactions with your customers. What’s more? We get paid only after you’re paid. We receive only a percentage of the debt we recover for you!
Why Should I Choose Fusion CX Instead of Another Debt Recovery Agency?
At Fusion CX, we are able to recover your debts without compromising your relationship with your customers. Having a global presence in over 10 countries and working in the industry for 33+ years, we are able to offer our expert Debt Recovery services in more than 40 languages. Hence, we can cater to your debt recovery needs across diversified demographics, and ensure prompt recovery of the debt owed by your global customers. Our expert knowledge of the industry, coupled with the sophisticated skills of our debt recovery agents, will help you obtain swifter and greater debt recoveries.
