Utilities

Utilities

Reshaping Customer Experience Management for Utility Sectors

Boost Your Brand by Utilizing Customer-Centric Communication Solutions

The unique nature of the Utility sector demands exceptional operational requirements and safety regulations for optimal functionality. Power outage, broken power lines or wireless towers due to natural or manmade disasters, water or gas leakages can put people's lives in harm's way. That's why Utility companies like telecom, energy and gas providers need to offer 24x7 customer experience management for utility companies that meets customer needs and keeps them safe. With our expertise in customer support outsourcing, we can help you mitigate the customer interaction challenges and deliver a superior CX along the way.

During our long and varied experience in outsourcing customer support for utilities service providers, we have perfected our omnichannel support solutions that boost customer engagement, brand recognition and revenue. From informing and managing customers in an area affected by the loss of service, to providing them with accurate billing and payment information and handling customer complaints with effective communication – we do it all. So, if you want to offer innovative CX to turn your customers into brand loyalists while reducing your operational costs, our customer service solutions are your one-stop solution.

Telecom

Energy

Gas

Telecom

Telecom

We help you add credibility to your brand's reputation with good customer services that boosts customer loyalty, opens cross-selling and upselling opportunities, resulting in better revenue generation. Our omnichannel service offering and 40+ language support enables you to cater to a global customer base and deliver a superior CX at every interaction.

Learn More

Energy

Energy

With the growing and changing customer expectations, the energy sectors too need to adapt a customer-first approach and deliver a superior CX. Our customized solutions, diverse global talent, and technology-driven processes help you improve customer experiences and relationships while also fostering a positive brand identity.

Learn More

Gas

Gas

The gas industry needs to streamline their offerings as per the customer expectations and quickly respond to customer needs and provide a superior CX. Our customer experience management for utility sector is designed to address every communication challenge of the gas industry and offer a highly personalized customer service across all channels.

Learn More

THE FUSION FACTOR

PCI-DSS
Certified

Quality
Assurance

Multichannel
Support

Ensured Business
Continuity

FROM THE BLOG

How To Create A Customer-Focused Debt Collection Strategy That Works?

Debt collection calls are often the last interaction you can have with your clients. Therefore, these calls can have a significant impact on customer experience and customer retention efforts. For this reason, your collection agents must pay ample attention to the tone, timing, and framing of the conversation while making a collection call. Adopting a relationship-building […]

Accounts Receivable Management: 10 Tips to Get You Paid

Wish there was a way to make your late paying customers pay up?  Sadly, there’s no shortcut for that.  You need to plan hard from the very beginning. However, with diligent account receivable management you can easily stay on top of those accounts on a regular basis. All you need is a little wisdom. We […]

6 Key Things That Make A Gamification Program Successful In A Collection Call Center

Gamification is a fun and growing way that can improve collection call center performance and agent engagement. Gamification has been very effective in improving employee performance and business results at collections-focused contact centers. Benefits of gamification programs include increased revenues from higher recovery rates, improved compliance, making training more fun and effective, and improved employee […]

14 Ways to Ensure Success While Making Debt Collection Calls

The success of your debt collection efforts often depends on the effectiveness of your phone work. While following the Fair Debt Collection Practices Act is an essential part of any debt collection process, the tone, timing, and framing of the conversation of the collection executive can make or break the call. Having decades of experience […]

Improve Customer Satisfaction with Accounts Receivable Collection Best Practices

Every business faces the issue with accounts receivable every once in a while irrespective their size.  And yet, most of them feel as though it will affect the customer relationship negatively if they ask for or demand payment from the customer for the products/services provided. Thankfully, this popular belief is not at all true. Your […]

GET IN TOUCH

Kindly fill-out the following form and we will get back to you.


    FAQ's

    FAQ's

    What kind of customer support outsourcing for utility companies can be processed?

    Utility providers routinely opt for customer experience management services for utility sectors like sales, inbound customer service, emergency support during weather catastrophes and outages, account receivable management and collections, and omnichannel customer engagement.

    How does outsourcing customer service for utility companies help customers?

    Outsourcing customer support for utilities service provider service providers offer 24-hour live customer support and manage multichannel communication. Outsourcing helps customers by providing on-time and accurate answers to their queries, scheduling appointments for technician visits, and triaging and troubleshooting problems with customized scripting.

    Is it expensive to outsource?

    Outsourcing customer support for the utilities service provider is cost-efficient. BPM services come with flexible pricing. Whether a large commercial company or a startup, you can choose from various pricing plans.

    Why should I outsource our utility services to Fusion?

    Fusion provides global-standard utility BPM services from 27 locations in 14 countries. We are a leading name in the utility outsourcing domain. With our custom, scalable customer service, customer experience, and other customer engagement solutions, Utility companies can streamline business outcomes.