Philippines

Philippines

IMPROVE CUSTOMER EXPERIENCE WITH BEST-IN-CLASS BPO SERVICES

Accelerate Business Growth with a Top Call Center in the Philippines

Fusion’s BPO company in the Philippines (Cebu & Manila) has been delivering high-quality customer engagements for businesses across different industry verticals. Our call center services in the Cebu & Manila leverage the latest technology, infrastructure, and resources to deliver timely and accurate customer engagements for our clients across communication channels.

Delivering Premium Customer Support Outsourcing in the Philippines to A Global Clientele by Maximizing the Country’s Vast Human Resources

The Philippines is well known for its vast, highly-educated, skilled talent pool with targeted employable skills. As a result, we are able to onboard the top talents in the Philippines and use their knowledge and industry-specific skills to deliver high-quality call center services in the Philippines. With centers in Cebu and Manila, we have created a diverse workforce that includes talented professionals with varied skill sets, working together to deliver the best call center solutions in the Philippines.

Our call center in Cebu, Philippines, has state-of-the-art infrastructure and cutting-edge technology to deliver world-class customer support services. In addition, the center is staffed with industry professionals expertise in various industries, ensuring our clients receive customized solutions that meet their unique needs. As a result, our Cebu location has provided seamless communication solutions and high-quality customer engagements for businesses across diverse verticals.

Our call center in Manila, Philippines, is strategically located to provide a wide range of customer support services to our global clientele. The center boasts an exceptional talent pool of highly-skilled and experienced professionals who work tirelessly to provide our clients with top-notch call center solutions. In addition, our Manila center is well-equipped with advanced technology and cutting-edge tools to ensure that we deliver timely and accurate customer engagements across communication channels. As a result, our services in Manila have helped businesses across various industries to accelerate their growth and enhance their customer experience.

At our call centers in Cebu and Manila, we take pride in delivering premium customer support outsourcing services to a global clientele. By outsourcing your customer engagement services to Fusion, you will be able to enhance your customer relationship with modern tools and resources, including 360° monitoring and assurance with AI-powered technologies, market research and analysis, and much more. Our high-end industry-specific technologies and tailored services will help you ensure result-driven customer support operations that meet your business’s unique needs and your customers’ expectations. With us as your outsourcing partner, you can maximize outcomes and improve the productivity and profitability of your business.

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    OUR CAPABILITIES

    INDUSTRIES WE SERVE

    OUR LOCATIONS

    Inbound & Outbound Customer Engagement

    As a leading provider, we offer tailored inbound and outbound customer engagement solutions focusing on delivering exceptional customer experiences. In addition, we offer various services, including customer support, technical support, sales, and lead generation. Our experienced team, cutting-edge technology, and commitment to quality make us a trusted partner for businesses of all sizes.

    Voice & Non-Voice Customer Support

    Being a leading provider of call center services in the Philippines, we offer voice and non-voice customer support solutions to help businesses connect with their customers efficiently. Our experienced professionals deliver exceptional services, including email, chat, social media support, and more, to ensure a seamless customer experience that drives loyalty and satisfaction.

    Multilingual Communications

    We understand the importance of providing a superior customer experience, and communication in their native language is the key. That's why we offer multilingual communications in 40+ languages, helping businesses connect with their customers worldwide. Our language experts deliver accurate and culturally relevant messages, ensuring effective communication and enhanced customer satisfaction.

    Omnichannel Support

    Providing an exceptional customer experience means meeting customers where they are. That's why we offer omnichannel support solutions that allow businesses to communicate with their customers through various channels, including voice, chat, email, social media, and more. Our tailored solutions ensure seamless communication and a consistent experience across all touchpoints.

    Appointment Scheduling & Management

    We offer call center services in the Philippines and understand the importance of efficient appointment scheduling and management. That's why we offer appointment scheduling and management services that help businesses streamline their operations, improve customer engagement, and enhance productivity. In addition, our answering services outsourcing in the Philippines ensures seamless communication and a personalized experience for each client.

    Tech Support

    Being a customer engagement solution provider, we understand the importance of efficient tech support services. That's why we offer tailored tech support solutions that help businesses resolve technical issues promptly, ensuring customer satisfaction and loyalty. Our team of experts leverages the latest technology and tools to deliver exceptional services.

    100% Quality Assurance

    We are committed to delivering exceptional customer engagement solutions to our clients. We offer a 100% quality assurance program that meets and exceeds our client's expectations. Our quality control team uses the latest technology and tools to monitor our services and make improvements where necessary, ensuring the highest quality of service delivery.

    Digital Solutions

    As a leading provider of call center services in the Philippines, we understand the importance of leveraging technology to drive business success. That's why we offer a range of digital solutions, including chatbots, virtual assistants, automation, and more, to help businesses streamline their operations, reduce costs, and improve customer engagement. In addition, our tailored solutions aim to meet each client's unique needs.

    Banking, Financial Services & Insurance

    Being a reliable partner for the Banking, Financial Services, and Insurance (BFSI) industries worldwide, offering a wide range of comprehensive solutions. Our experienced team provides outstanding customer service, manages fraud and risk, and processes loans efficiently. With advanced technology and deep industry knowledge, we cater to the unique needs of BFSI companies.

    Retail & Ecommerce

    Our company offers extensive sales and customer support solutions for e-commerce businesses and retailers. Leveraging cutting-edge technology and a skilled team, we assist in managing various aspects such as order processing, returns handling, and addressing customer inquiries. It empowers clients to concentrate on scaling their enterprises without worrying about customer support services.

    Telecom

    Our outsourcing solutions for telecom companies are tailored and all-encompassing, covering customer support, technical assistance, and billing inquiries. Our services aim to boost customer experience, enhance efficiency, and lower costs. So you can rely on us to deliver outstanding service while you concentrate on expanding your business.

    Travel, Tourism & Hospitality

    We provide top-notch solutions for the travel, tourism, and hospitality industry. With a team of experienced professionals, we offer customer service, reservation assistance, booking management, and more to help travel and hospitality companies provide a seamless experience to their customers. Trust us to enhance your business's reputation and customer satisfaction.

    Healthcare

    We offers a range of healthcare solutions to enhance patient satisfaction, optimize healthcare delivery, and minimize costs. With the expertise of skilled healthcare professionals, our services encompass medical billing, coding, and customer service support, which cater to medical organizations, healthcare providers, and insurance companies.

    High-Tech Growth

    We provide tailored outsourcing solutions for high-tech companies seeking to expand their business operations. Our offerings emphasize enhancing customer experience, including technical support, lead generation, customer support, and more. With extensive knowledge in high-tech domains, cutting-edge technology, and worldwide delivery capabilities, we are a reliable partner to help companies optimize their processes and achieve growth.

    Energy & Utility

    We are dedicated to delivering top-notch customer support services to energy and utility companies, enabling them to manage their operations efficiently. Our skilled agents, combined with advanced technology, can handle customer concerns such as billing inquiries and service requests, guaranteeing all customers a seamless and stress-free experience.

    Call Center in Manila, PHILIPPINES

    Located in Manila, Fusion's call center is strategically positioned to access the region's top talent and employ exceptional contact center associates with the skills, expertise, and talent necessary to provide outstanding customer experiences. Our company offers a comprehensive range of call center services in the Philippines, including omnichannel and multilingual services, 24/7 customer support, customer acquisition, data management, back-office functions, and more. With a call center in Manila, you can unlock market opportunities and achieve brand stability by leveraging our top-notch services and expertise.

    Call Center in Cebu, PHILIPPINES

    We have established a remarkable call center in Cebu, Philippines, with a history of nearly three decades. Our vast experience has resulted in a substantial talent pool that has assisted our clients in various countries worldwide. At our Cebu facility, we have deployed cutting-edge technologies and customized strategies to provide exceptional customer support and consistently achieve positive client outcomes. In addition, our expertise in offering customized call center services in the Philippines has enabled us to deliver prompt, precise, budget-friendly, and cost-effective solutions to our extensive client base.

    FAQ's

    Why Should We Choose a Call Center in the Philippines for Outsourcing?

    The Philippines has long been a popular destination for businesses looking to outsource their operations. Cebu and Manila are major call center hubs in the country, offering several advantages compared to other locations. For one, the cost of living and doing business in the Philippines is relatively low, which helps to keep operating costs down. Additionally, many Filipinos speak English and are accustomed to the US culture, which makes communication with call center agents much more effortless. And finally, the Filipino culture is generally welcoming and friendly, which helps create a positive customer service experience.

    Why Should I Prefer Fusion, a Go-to Call Center in the Philippines?

    There are many reasons to prefer Fusion's call center in the Philippines for offshore outsourcing:

    1. Fusion is a highly reputable company with over 30+ years of experience in the industry.
    2. We have a strong track record for delivering quality services to our clients. In addition, Fusion has a large team of experienced and skilled professionals who can provide excellent omnichannel support.
    3. Fusion has a state-of-the-art call center in Cebu, one of the most popular tourist destinations in the Philippines, and a Manila call center, from which it can cater to the various outsourcing needs of its clients.
    4. Fusion has a cost-effective pricing structure that helps its clients significantly bring down the cost of outsourcing.