Philippines

Philippines

IMPROVE CUSTOMER EXPERIENCE WITH Best-in-class BPO Services

Accelerate Business Growth with a Top Call Center in the Philippines

Fusion’s BPO company in the Philippines (Cebu & Manila) has been delivering high-quality customer engagements for businesses across different industry verticals. Our contact center solutions in the country leverage the latest technology, infrastructure, and resources to deliver timely and accurate customer engagements for our clients across communication channels.

Delivering Premium Customer Support Outsourcing in the Philippines to A Global Clientele by Maximizing the Country’s Vast Human Resources

The Philippines is well known for its vast, highly-educated, skilled talent pool with targeted employable skills. As a result, we are able to onboard the top talents in the Philippines and use their knowledge and industry-specific skills to deliver high-quality call center services in the Philippines. With centers in Cebu and Manila, we have created a diverse workforce that includes talented professionals with varied skillsets, working together to deliver the best call center solutions in the Philippines.

By outsourcing your customer engagement services to Fusion, you will be able to enhance your customer relationship with modern tools and resources, including 360° monitoring and assurance with AI-powered technologies, market research and analysis, and much more. Our high-end industry-specific technologies and tailored services will help you ensure result-driven customer support operations that meet your business’s unique needs and your customers’ expectations. With us as your outsourcing partner, you can maximize outcomes and improve the productivity and profitability of your business.

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    OUR CAPABILITIES

    INDUSTRIES WE SERVE

    OUR LOCATIONS

    Inbound & Outbound Customer Engagement

    We offer state-of-the-art inbound and outbound customer support from our call centers in Philippines, with a large volume of competent and highly skilled call center agents. These representatives are adequately capable of handling all incoming customer inquiries and sales-related requests, as well as outbound communication for sales, market research, surveys, etc.

    Voice & Non-Voice Customer Support

    Our call center outsourcing in the Philippines includes voice-based and non-voice-based customer communications, offering quality customer engagement across communication channels. Regardless of whether your customers prefer to communicate verbally with a representative or talk to them via text and chats, we can equally accommodate both communications.

    Multilingual Communications in 40+ Global Languages

    With multiple offices around the globe employing a vastly diverse workforce, Fusion has the capability to deliver customer communications in over 40 different international and local languages. As a top call center in the Philippines, we deliver efficient customer communication in English, Spanish, French, and other global languages, delivering personalized communications for customers across the country.

    Omnichannel Support

    Our call center services outsourcing capabilities apply to multiple communication channels, including phones, text messages, instant messengers and apps, chat forums, social media platforms, emails, etc. This allows our clients to offer personalized communication to customers and offer them support via the communication channels preferred by their customers.

    Appointment Scheduling & Management

    Fusion’s wide range of contact center solutions includes premium appointment scheduling and management services for our clients around the globe. With our call center services in the Philippines, you will never have to worry about missed appointments or no-shows, ensuring that your business resources are maximized for improved outcomes, productivity, and profitability.

    Tech Support

    We help software companies and technology developers ensure efficient and effective communication with their customers for superior customer experience (CX) management. Our customer support outsourcing in the Philippines will enable brands to ensure that their customers are always provided with accurate and updated information about the technical aspects of their products and services.

    100% Quality Assurance

    Our call center solutions in the Philippines include 100% quality assurance for all customer interactions across multiple channels to ensure superior engagements with customers. It helps our clients ensure cost-effective, strategic, timely, and customer-centric quality control over customer engagements for valuable insights about customers, products, processes, etc.

    Digital Solutions

    As a premier BPO company in the Philippines, Fusion also specializes in a number of digital solutions that help businesses automate operations and business-critical functions within the company. Our digital solutions have helped our clients improve their operational outcomes significantly while also reducing their operational expenses across the board, improving profitability massively.

    Banking, Financial Services & Insurance

    As a multichannel and multilingual BPO company in the Philippines with over 33 years in the industry, we specialize in the Banking, Financial Services & Insurance sectors, delivering robust and cost-effective support through voice, live chat, email, and social media channels.

    Retail & Ecommerce

    Our call center in the Philippines can help retail and E-commerce companies cater to their customers’ needs with highly-personalized customer support that boosts customer experiences and builds brand loyalty. Our customer-centric call center solutions will help you boost sales and revenues.

    Telecom

    As a top brand for call center outsourcing in the Philippines, Fusion can be your telecom business’s ideal partner for superior customer experience (CX) management. We help telcos unlock the potential of their value chain with a wide range of BPO services, including customer support, billing assistance & payments, etc.

    Travel, Tourism & Hospitality

    We have already earned the reputation of being a top company in call center services outsourcing for the Travel, Tourism & Hospitality industry. We have helped major players in the space to build strong customer relationships, improve operational efficiencies, and enter new markets.

    Healthcare

    Our call center services in Philippines are perfectly suited to a wide range of businesses in the Healthcare & Life Sciences industry, allowing its service providers to manage and resolve complex product inquiries, empathetically attending to the specific needs of patients/customers.

    High-Tech Growth

    We have built a reputation for being a customer-centric IT helpdesk for technology companies, including Fintech brands, EdTech businesses, startups, software developers, etc. Our customer support outsourcing in the Philippines prioritizes each customer interaction, ensuring prompt resolution of every IT-related query.

    Energy & Utility

    With our call center in the Philippines as the customer service outsourcing partner, businesses in the Energy & Utility industry will be able to enjoy unimpeded access to state-of-the-art infrastructure and innovative technology. This will empower Utility companies to maximize our call centers in Jamaica to deliver best-in-class CX.

    Call Center in Manila, PHILIPPINES

    As a top BPO company in the Philippines, our center in Manila is strategically located to access the best talent and employ the finest contact center associates with the talent, skills, and expertise to deliver high-quality customer experiences. We offer a wide range of multilingual and omnichannel services, including 24/7 customer support, sales lead generation, data management, back-office functions, and much more. Our BPO company in the Philippines can help you leverage market opportunities and maximize their potential to deliver better brand stability.

    Call Center in Cebu, PHILIPPINES

    With a presence of almost two decades, our call center in the Philippines has accumulated a massive talent pool that has helped our clients across international borders. At our Cebu location, we have implemented several innovative technologies and tailored strategies to deliver excellence and consistently drive results for our clients. It has enabled us to deliver prompt, accurate, affordable, and cost-effective solutions to our vast clientele.

    FAQ's

    Why Should We Choose a Call Center in the Philippines for Outsourcing?

    The Philippines has long been a popular destination for businesses looking to outsource their operations. Cebu and Manila are major call center hubs in the country, offering several advantages compared to other locations. For one, the cost of living and doing business in the Philippines is relatively low, which helps to keep operating costs down. Additionally, many Filipinos speak English and are accustomed to the US culture, which makes communication with call center agents much more effortless. And finally, the Filipino culture is generally welcoming and friendly, which helps create a positive customer service experience.

    Why Should I Prefer Fusion, a Go-to Call Center in the Philippines?

    There are many reasons to prefer Fusion's call center in the Philippines for offshore outsourcing:

    1. Fusion is a highly reputable company with over 30+ years of experience in the industry.
    2. We have a strong track record for delivering quality services to our clients. In addition, Fusion has a large team of experienced and skilled professionals who can provide excellent omnichannel support.
    3. Fusion has a state-of-the-art call center in Cebu, one of the most popular tourist destinations in the Philippines, and a Manila call center, from which it can cater to the various outsourcing needs of its clients.
    4. Fusion has a cost-effective pricing structure that helps its clients significantly bring down the cost of outsourcing.