Home Improvement

Home Improvement


Proficient Customer Experience Management for Home Improvement Services Providers for Effortless CX Optimization

The home improvement marketplace has become incredibly competitive in recent times with new entrants and an increase in value-added services from existing competitors. As a result, outsourcing customer service for home improvement companies has become absolutely imperative to ensure satisfactory user experiences and maximize brand loyalty among existing customers.

Fusion’s customer-centric managed services will help you rechannel your resources to deliver customized solutions and experiences to your customers and generate sustainable business growth. In addition, we will also help you manage operational costs and market dynamics to meet customer expectations and overcome adversities to create an operational framework that aids satisfactory CX management.

Fusion – Empowering seamless CX management through a skilled workforce

Fusion has a massive global network spread across 14 countries worldwide, employing a diverse and skilled workforce comprised of over 12,000 industry experts. Our vast resources enable us to deploy large-scale customer-centric strategies in our home improvement customer support outsourcing, aligning your service deliveries with unique customer preferences.

Additionally, our customer support experts are trained to design solutions on the go, delivering personalized user experiences to customers at every touchpoint in the customer lifecycle. This helps our clients boost brand loyalty and significantly improve revenue generation for greater profitability.


Customer Engagement

Our omnichannel customer engagement strategies will help you build a solid business-customer relationship. With preliminary information on products and services, our CX management for home improvement service providers ensures effective customer engagement in over 40 languages.

Customer Acquisition & Retention

We help you increase your customer acquisition and retention using advanced cross-selling and upselling techniques that will not only boost revenue generation but also improve your business’s customer base across geographical landscapes.

Helpdesk & Inquiry Handling

From general inquiries to specialized service requests and modifications, we will help you deliver efficient customer engagement in every interaction, ensuring superior user experiences to boost customer relationships and brand loyalties.

Contractor Appointment & Dispatch

Fusion’s CX solutions for the home improvement industry are designed to ensure efficient appointment management for contractors and home improvement specialists. From scheduling to dispatch and service completion, we ensure a complete experience for your customers.


Tech Support



Ensured Business


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    What does customer support outsourcing for home improvement services provide?

    Customer services outsourcing for the home improvement industry can go for services like telemarketing, project appointment setting, retail store assistance, emergency service escalation support, after-sales support, leads generation, customer service, and leads generation.

    How does outsourcing customer experience management for home improvement companies help?

    Your home improvement business might be seasonal, but you continuously need to engage prospects, answer ongoing installation inquiries, handle after-sales service, prepare and file paperwork, and manage vendor payments. Home improvement call center outsourcing can help you with these tasks.

    Is it expensive to outsource customer services outsourcing for the home improvement industry?

    Home improvement call center outsourcing helps you achieve cost-efficiency with many expert services. However, hiring, training, and setting up your in-house team will involve more cost and unnecessarily occupy resources that could otherwise be used for core competencies.

    Why should I outsource our home improvement outsourcing services to Fusion?

    Customer services outsourcing for home improvement industry at Fusion cater to various clients. We operate from 27 locations in 14 countries. Our global service delivery model ensures cost-effectiveness, high competence, and more significant ROI for your contracting business.

    What special does Fusion have to offer in the home improvement sector?

    Fusion has a home improvement call center in almost 27 locations spread across the United States, UK, Albania, Morocco, India, Philippines, Colombia, Canada, El Salvador, Jamaica, Thailand, Mexico, Kosovo, and Indonesia. So you can connect with our nearest center and help us offer excellent sales support and customer service. Your home improvement business needs consistent customer engagement, and Fusion enables you to rope in high CX.