High-Tech

High-Tech

Digital Tomorrow with CX solutions for Hi-Tech Companies

Build a Truly Next-Gen Brand with High-Quality Customer Experience Management

High Tech is a fast-paced industry evolving rapidly, bringing the world closer to a digital tomorrow. As the high-tech market continues to expand both in terms of adoption and functionalities, you must be ready to meet the changing market demands with the right tool, technology, people, and processes. As a provider of customer experience management for Hi-Tech companies, we can help your business take the next steps toward business success and stay prepared to deal with challenges and disruptions.

We provide state-of-the-art CX solutions for that enable our clients to deliver a seamless, secure, and comprehensive customer experience transformation solution that results in simpler, safer, and faster interactions. In addition, our global presence, skilled talent pool, digital transformation capabilities, and scalable solutions help you earn customer loyalty by catering to the changing customer expectations and boosting your brand reputation.

Fintech

Ecommerce

Startups

Edtech

Software & Platforms

Fintech

Fintech

As a leading provider of customer support outsourcing for Hi-Tech companies, we offer you a perfect blend of solutions, diverse global talent, and technology-driven processes tailored to your unique and evolving business needs. In addition, our experience in the financial services sector and a deep understanding of the FinTech market make us your ideal partner for customer service outsourcing.

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Ecommerce

Ecommerce

Many leading Ecommerce giants have trusted us as their CXM partner. Our global presence, vast multilingual talent pool, innovation, and scalable, tech-driven CX solutions for Hi-Tech Companies help our eCommerce clients deliver a superior CX that boosts customer loyalty and profit.

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Startups

Startups

Our highly flexible and customizable solution helps our clients perfect their CX delivery from the beginning. It enables you to deliver a faster, safer, and seamless customer experience across all channels and in your customers’ preferred languages, leading to greater customer loyalty, brand reputation, and market penetration.

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Edtech

Edtech

We are the go-to customer communication partner for several leading Edtech companies. Our experience in customer experience management for Hi-Tech companies and deep industry knowledge helps us deliver a superior CX to your students or customers at each point throughout the customer lifecycle and enable to deal with challenges, disruptions and opportunities.

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Software & Platforms

Software & Platforms

We support omnichannel customer support solutions in over 40 languages to aid software and platform companies in business growth. Our technology-driven customer interaction solutions include customer service, sales, marketing support, tech support, and much more that help you resolve customer problems and deliver a positive brand experience to boost profitability.

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THE FUSION CX-FACTOR

7000+
Scalable
Workforce

Global
Presence

40+
Language
Support

PCI-DSS
Certified

FROM THE BLOG

4 Technologies That Will Transform Call Center Customer Service In 2020 And Beyond

With your customer behavior and customer expectations changing every day, your customer service must get a makeover too. As we enter a new decade, we must take a look back at the ways customer behavior and expectations have changed in the last few years and decide which tools and technologies can help us to keep […]

4 Realities Compelling Businesses To Rethink Their Customer Service Models

Customer service has gone through a sea of changes in the recent past. So far, the changes have helped businesses improve the quality of customer service and deliver state-of-the-art customer experience. So, what made businesses think that a change in their customer service model is necessary? Here are four realities that compelled businesses to rethink: […]

5 Phases to Walk Towards Communication Revolution with Social CRM

It is becoming important for contact centers to undergo communication revolution as more and more customers connect with a brand through social channels. Love it or hate it, social media is going to have a strong impact in coming days. Social Media is growing; well this means you have to find out where you stand […]

Is IVR Able to Influence the Consumer Loyalty? – Fusion CX Says “Yes, in a Positive Way”

What do you mean by customer loyalty? – It is the desire of the customer to trust, consider and tolerate. This thought of customer loyalty is applicable across all verticals. Certain industries are able to drive better consumer loyalty across different timeline. Who are these industries? – Contact centers. They are the higher driver of […]

VoIP: Taking Businesses by Storm In 2013

With the innovation of new contact center technologies, everyday businesses are opening up new channels of communication. Among all other contact center equipments, Voice-Over-IP (VoIP) is the most interesting and highly influencing technology. In the recent days, VoIP technology is no more a gimmick. The international call centers prefer VoIP to other equipments available in […]

Can Innovative Contact Center Technologies Boost Up the Key Performance Indicators (KPI)?

Contact centers spent a large sum (in millions) every year on different advanced and innovative technologies. Why do contact centers spend huge amounts on advanced technologies?  It’s simply out of the hope of improving the company’s competitive position, operational performance and cost structure. Managers assume that the sophisticated contact center technology provides better performance and […]

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    FAQs

    FAQs

    What should I look for when outsourcing CX solutions for Hi-Tech companies?

    When you go for customer support outsourcing for Hi-tech companies, essential factors are customer-first policies, empathetic problem-solving capability, advanced training and learning development schemes for agents, clear communication, product/service knowledge, and strong time management skills. As a global outsourcing services provider for customer experience management for Hi-Tech companies, we have all these features and much more to ensure seamless customer service delivery.

    How are customers handled in outsourcing?

    With customers becoming more tech-savvy, they are becoming more curious about software products, specifications, and tech-enabled services. So, if you sell technology products or tech-enabled services, you must get your customer support and tech support right. While bots answer basic questions, complex customer queries are answered by outsourcing agents.

    How much does outsourcing customer service cost?

    Outsourcing CX solutions for Hi-Tech companies prices depends on near-shore/offshore/onshore locations, industry type, dedicated or shared services, selection of services, and other factors. To know our pricing, you can request a quote by clicking on the 'Get A Quote' button in the top right corner of the page.

    Why should I outsource our services to Fusion CX?

    Fusion CX is a global outsourcing services provider for technology spread across 24 centers in 14 countries. If you outsource customer experience management for Hi-Tech companies to Fusion CX, you can benefit from its rich technology, strict compliance adherence, quality control, skilled tech agents, and streamlined call center processes.