Capabilities
Capabilities
SPECIALIZED
SERVICE SOLUTIONS
THAT KEEP YOUR
BUSINESS ONE STEP
AHEAD
Leverage Contact Center Services Capabilities To Add Value To Your Business
Improve your business processes and your customer experience by choosing the right outsourcing partner. With our state-of-the-art multichannel and omnichannel services, a strong, multilingual global workforce, and innovative shoring solutions we can add value to your business and give it the edge it needs to stay ahead of the competition. To keep the standards high, we also provide quality assurance mechanisms, strategized communication models, and knowledge process outsourcing.
Work-at-home
Our work-at-home solution connects your business with our talent pool of 3000+ experienced agents. They work within a flexible and scalable infrastructure that effectively resolves problems of business continuity.
Right Shoring
Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.
Multilingual
Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 6500+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.
Omnichannel
Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.
QUALITY ASSURANCE
Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.
THE FUSION FACTOR
Customizable
Solutions
12,000+
Skilled
Agents
PCI-DSS
Certified
FROM THE BLOG
Revamp Your Home Improvement Business with the Power of Call Centers: Boost CX and Save Costs
Home improvement is a competitive and rapidly changing industry. As a home improvement business owner, you face many challenges, from managing customer inquiries and providing timely customer service to reducing operational costs and improving sales. One of the most viable solutions to these challenges is to partner with a call center. In this blog, we’ll […]
From Cold Food to Late Deliveries: Call Center Services Have Got Your Back
“From happy to hungry in 10mins” When you hear these phrases, what’s the first thing that pops out of your mind? Yes, we are talking about food delivery services. Food delivery services have grown increasingly popular over the past decade. The convenience of getting food delivered to your doorstep with a few clicks on your […]
Navigating the Complexities of CX Management in Medical Insurance: Our Solution Simplifies the Process
Managing the customer experience (CX) is crucial for any business, but it’s vital in the medical insurance industry. Customers rely on their insurance companies to provide timely and adequate coverage for their medical needs. However, managing CX in medical insurance can be challenging due to the heavily regulated industry, complex policies, and multiple communication channels, […]
Master the Art of CX: How to Provide Exceptional Customer Experiences for Your Retail Marketplace
Marketplaces have emerged as a popular and profitable method to reach a large client base and generate revenue in the eCommerce industry. However, exceptional customer experience (CX) delivery can be challenging. With many vendors and products to manage, maintaining a consistent brand experience and delivering high-quality CX can be complex and require careful planning and […]
Outsource Complaint Handling Process and Turn Your Customer Feedback into Success Stories
Consumers now have more power than ever. If they have a good experience with your business, they may tell their friends, family, and connections about it, which can lead to new business opportunities. However, customers will complain if your company fails to deliver a positive experience. Research by Esteban Kolsky reveals that 13% of unhappy […]
Transforming Healthcare: Ten MedTech Trends to Keep an Eye on in 2023
The healthcare industry constantly evolves, with new technological advancements and innovations transforming healthcare delivery. In current years, there has been a significant elevation in the development and use of medical technology, also known as “MedTech.” As we move into 2023, several emerging trends have the potential to transform healthcare in new and exciting ways. From […]
GET IN TOUCH
Kindly fill-out the following form and we will get back to you.
FAQ's
FAQ's
How will my project be handled if I outsource to Fusion BPO Services?
As a leading BPO company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Are your services cost-effective?
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing.
Why outsource customer services to Fusion BPO?
The major reason why you should outsource customer service to Fusion is that we can help you deliver better CX and customer engagement cost-effectively. We also help you focus on your business goals and planning and contribute to business growth.
How can I outsource my customer service to Fusion BPO?
Once you've decided to outsource customer service to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
