Capabilities
Capabilities
SPECIALIZED
SERVICE SOLUTIONS
THAT KEEP YOUR
BUSINESS ONE STEP
AHEAD
Leverage Contact Center Services Capabilities To Add Value To Your Business
Improve your business processes and your customer experience by choosing the right outsourcing partner. With our state-of-the-art multichannel and omnichannel services, a strong, multilingual global workforce, and innovative shoring solutions we can add value to your business and give it the edge it needs to stay ahead of the competition. To keep the standards high, we also provide quality assurance mechanisms, strategized communication models, and knowledge process outsourcing.
Work-at-home
Our work-at-home solution connects your business with our talent pool of 3000+ experienced agents. They work within a flexible and scalable infrastructure that effectively resolves problems of business continuity.
Right Shoring
Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.
Multilingual
Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 6500+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.
Omnichannel
Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.
QUALITY ASSURANCE
Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.
THE FUSION FACTOR
Customizable
Solutions
14K+
Skilled
Agents
PCI-DSS
Certified
FROM THE BLOG
CX Challenges of TV and Internet Service Providers and How to Resolve the Same
Demand for entertainment, connectivity, and information never dies, and Television broadcasting and Internet Service Providers have dominated this arena for a long time. However, the industry is undergoing a rapid transition due to revolutionary technology and connectivity surge. Soaring costs and long-standing complaints for poor customer service have contributed to a significant rise in cord-cutters […]
Difference Between Annual Enrollment Period vs Open Enrollment Period : What You Need to Know
In the world of Medicare, there are various enrollment periods that members and healthcare plan providers must be aware of. Among these are the Annual Enrollment Period (AEP) and the Open Enrollment Period (OEP). Although the terms sound similar, some key differences set them apart. In this blog, we’ll break down these differences, highlight some […]
Revolutionizing Healthcare: How Medical Image Annotation Helps AI in Spotting Diseases
In today’s healthcare world, doctors often face overwhelming work, from endless patient queues to the critical task of interpreting medical images. Going through all these pictures is not just time-consuming; it’s also mentally draining. And the stakes are high: a missed detail could mean a delayed diagnosis, affecting how quickly patients get the care they […]
Data Annotation Services: A Comprehensive Review
2023 has already been denoted as ‘the year of data.’ With AI-based applications and technologies growing, data quality has become crucial for the long-term success of ML models. In fact, data expertise has reached a tipping point in effective AI deployment. Various industries today are stressing the need for impeccable labeling skills with SMEs involved. […]
Elevating Pharmaceutical Industry Performance: How Outsourcing Resolves the Top 5 Hurdles
The Pharmaceutical industry has witnessed dynamic changes over the last few years, including new challenges, from managing complex supply chains to navigating compliance and regulatory requirements. Pharmaceutical companies have a significant need to build relationships with the prescribers and patients, which requires them to take different approaches to communicate effectively with them. The most effective […]
Outsourcing Your IT Helpdesk: A Strategic Move for Superior Business Outcomes
In an era where technology underpins nearly every aspect of business, the role of IT support cannot go unnoticed. Today, many companies are discovering the immense benefits of outsourcing their IT helpdesk, turning what was once an in-house function into a strategic partnership. Rise of IT Helpdesk Outsourcing: A Trend Worth Embracing According to Precedence […]
GET IN TOUCH
Kindly fill-out the following form and we will get back to you.
FAQ's
FAQ's
How will my project be handled if I outsource to Fusion?
As a leading BPM company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Are your services cost-effective?
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing.
Why outsource customer services to Fusion?
The major reason why you should outsource customer service to Fusion is that we can help you deliver better CX and customer engagement cost-effectively. We also help you focus on your business goals and planning and contribute to business growth.
How can I outsource my customer service to Fusion?
Once you've decided to outsource customer service to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
