Capabilities
Capabilities
SPECIALIZED
SERVICE SOLUTIONS
THAT KEEP YOUR
BUSINESS ONE STEP
AHEAD
Leverage Contact Center Services Capabilities To Add Value To Your Business
Improve your business processes and your customer experience by choosing the right outsourcing partner. With our state-of-the-art multichannel and omnichannel services, a strong, multilingual global workforce, and innovative shoring solutions we can add value to your business and give it the edge it needs to stay ahead of the competition. To keep the standards high, we also provide quality assurance mechanisms, strategized communication models, and knowledge process outsourcing.
Right Shoring
Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.
Multilingual
Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 6500+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.
Omnichannel
Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.
QUALITY ASSURANCE
Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.
THE FUSION CX-FACTOR
Customizable
Solutions
14K+
Skilled
Agents
PCI-DSS
Certified
FROM THE BLOG
Notice to All Applicants and Job Seekers of Fusion CX
It has been brought to our attention that recruitment scammers are exploiting the Fusion CX brand. Scammers have been creating false job postings on recruitment sites and sending unsolicited emails masquerading as Fusion CX employees. Identifying Fraudulent Job Offers: — Official Email Addresses: All legitimate communication from Fusion CX will come from email addresses ending […]
The Importance of Live Chat Agents in New Gen Customer Service
In today’s digital age, human interaction remains vital for effective support. With over 20 years of experience in the call center industry, our live chat agents excel at delivering this support. We’ve found that human involvement, especially through live chat, is crucial for resolving complex customer issues. Unmatched Human Touch in Digital Interactions In every […]
Leveraging Technology-driven Real-time Engagement to Optimize CX
The past decade has been characterized by a dynamic overhaul in customer support deliveries. The emergence of advanced technologies and rapid digital transformation, coupled with increasing customer expectations, has taken customer experience management to heights never scaled before. From disruptions in the supply chain systems to varying preferences of communication channels by customers, retail brands […]
How Outsourcing Live Chat Support can Help Educational Institutions?
Live Chat Support: A Game Changer for Educational Institutions in the Digital Age Live chat support has become an undeniable force in the business world, transforming how companies interact with customers. This innovative tool offers a strategic advantage for educational institutions navigating the online landscape. According to experts, live chat support can help you retain […]
4 Tips For Offering Quality Live Chat Support
Learn how Fusion CX creates Wow Experiences for clients. In today’s digital world, customer service is a battlefield where responsiveness and personalization reign supreme. Live chat support has emerged as a powerful weapon, allowing businesses to connect with customers in real time and address their needs instantly. However, offering quality live chat support goes beyond […]
Strategic Imperative of Outsourcing Patient Access Call Centers: A Deep Dive
Outsourcing healthcare call centers has become a cornerstone strategy for organizations aiming to enhance patient satisfaction, operational efficiency, and financial performance. This deep dive explores the multifaceted benefits of outsourcing, supported by observed industry trends and general knowledge. 1. Enhanced Patient Experience and Satisfaction Patient satisfaction and experience are pivotal pillars at the heart of […]
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FAQs
FAQs
How will my project be handled if I outsource to Fusion CX?
As a leading BPM company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Are your services cost-effective?
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing.
Why outsource customer services to Fusion CX?
The major reason why you should outsource customer service to Fusion CX is that we can help you deliver better CX and customer engagement cost-effectively. We also help you focus on your business goals and planning and contribute to business growth.
How can I outsource my customer service to Fusion CX?
Once you've decided to outsource customer service to Fusion CX, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
