Capabilities

Capabilities

SPECIALIZED
SERVICE SOLUTIONS
THAT KEEP YOUR
BUSINESS ONE STEP
AHEAD

Leverage Contact Center Services Capabilities To Add Value To Your Business

Improve your business processes and your customer experience by choosing the right outsourcing partner. With our state-of-the-art multichannel and omnichannel services, a strong, multilingual global workforce, and innovative shoring solutions we can add value to your business and give it the edge it needs to stay ahead of the competition. To keep the standards high, we also provide quality assurance mechanisms, strategized communication models, and knowledge process outsourcing.

Work-at-Home

Right Shoring

Multilingual

Omnichannel

Quality Assurance

Work At Home Solutions by Expert Remote Agents

Work-at-home

Our work-at-home solution connects your business with our talent pool of 3000+ experienced agents. They work within a flexible and scalable infrastructure that effectively resolves problems of business continuity.

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Right Shoring Call Center

Right Shoring

Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.

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Multilingual Call Center Outsourcing Services

Multilingual

Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 6500+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.

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Omnichannel Call Center

Omnichannel

Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.

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End-to-End Quality Assurance Services and Audit Services

QUALITY ASSURANCE

Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.

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THE FUSION FACTOR

Customizable
Solutions

12,000+
Skilled
Agents

PCI-DSS
Certified

FROM THE BLOG

Enhance Your Member Experience with a HIPAA-Compliant Healthcare Call Center During Annual Open Enrollment Period

During the annual open enrollment period, when many people sign up for health plans, the contact center gets a lot of calls. For example, the Center for Medicare and Medicaid Services (CMS) stated that they got 16.3 million calls about health coverage plans during last year’s open enrollment period. With so much information to process, […]

Building Consumer Trust Is the Long-Term Capital for The BFSI Sector

Successful relationships are based on a foundation of trust, whether that relationship is with your friends, family, colleagues, or the brands you choose to do business with. The banking and financial services sector also is not an exception. After all, without having faith or trust in the brand, how can customers trust an institution with […]

How Can ‘Phygital’ Shape the Future of Customer Experience

In this digital era, with more consumers using online shopping, digital customer experience has become of supreme importance. According to EMarketer, 76% of US adults shop online. However, the key to turning your customers into brand advocates lies in bringing both online and offline sales together. The BigCommerce and PayPal 2021 consumer spending report found […]

Clutch Hails Fusion BPO Services as one of the Top 1000 Companies on their Platform

The BPO industry has been the backbone of a lot of new and tenured businesses in the market today. Companies like Fusion BPO Services have been pioneering the industry since 2004. Our team has a combined 33+ years in the BPO space and we’ve managed to work with more than 300 businesses globally. We offer […]

Deliver A Great Customer Service for Fashion and Lifestyle Customers Through Retail Call Center

“Fashion can be sold by those who have a better understanding of how to sell it” To be involved in the fashion business, one must know that you cannot simply reach people by answering customer queries following a rigid script from a knowledge base. Handling customer service for a fashion and lifestyle company needs special […]

Why Is Third-party Verification the Best Practice for Retail Energy Providers?

Utilities and retail energy providers have benefited from TPV in many ways. Businesses can easily access the actual recording of the customers confirming services. It has often been used to deal with business disputes, especially when things start getting more prominent. One instance is where there may be confusion as to what the customer actually […]

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    FAQ's

    FAQ's

    How will my project be handled if I outsource to Fusion BPO Services?

    As a leading BPO company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing.

    Why outsource customer services to Fusion BPO?

    The major reason why you should outsource customer service to Fusion is that we can help you deliver better CX and customer engagement cost-effectively. We also help you focus on your business goals and planning and contribute to business growth.

    How can I outsource my customer service to Fusion BPO?

    Once you've decided to outsource customer service to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.