As co-founder and chief executive officer of Fusion BPO Services, Pankaj Dhanuka is responsible for Fusion’s strategy for growth and profitability, Sales and marketing, finance, technology as well as for the vision for the brand. Since the very beginning, Pankaj has guided Fusion towards success with his astounding business development skills, finance, and growth strategies as well as his brand vision. Under his regime, Fusion continues to grow into one of the fastest growing outsourcing service providers in the world. Originally from India, Pankaj is a Chartered accountant from ICAI. He graduated from St. Xavier’s College with a degree in accounting and business management.

Kishore Saraogi is the co-founder and director of Fusion BPO Services. He is responsible for Fusion’s operational and financial strategy, technology, acquisitions, and expansion. Kishore brings over ten years of management experience to Fusion. His operational management skills, the ability to think outside the box and the ability to find easy and cost-effective solutions have helped Fusion become a leading name in the outsourcing industry. Under his guidance, Fusion has experienced robust growth both in terms of expansion and revenue. Originally from India, Kishore is a finance graduate from St. Xavier’s College, University of Calcutta.

Ganesh Marve heads global Marketing function, and besides that, he has the charter to use business transformations initiatives for company growth. Prior to this, he worked with leading Telecom - Media-Technology companies (Tech Mahindra America, Reliance, Tata) across the USA, India, Middle East, and Africa. He is a marketing professional with 20 years of experience in conceiving and implementing innovative ideas that fuel marketplace presence and drive revenues, exceeding industry benchmarks. He has unmatched expertise in product management (25 Plus products from concept to Launch), business strategies, digital technologies. He led, developed, executed high-decibel marketing assignments managing KPI's like Net Promotor Score, Customer market share, ROI driven marketing programs. He is a beautiful combination of techno-commercial mind. From a community support perspective, he is a regular mentor to startups focusing on AI, IoT, and data analytics in marketing ideas.

Vinod Pol is Vice President and Chief Technology Officer for global IT at Fusion BPO Services. He is responsible for delivering technology support and solutions that enables the company to serve its clients more effectively and for providing Internal IT and security services across the enterprise. His focus remains on improving IT processes and practices that enable an organization to gain a competitive advantage. Vinod comes from a core technology background with 25+ years of IT industry experience in infrastructure and security domain. He worked prior for IT/ITeS companies like Mphasis, Unisys, Altisource in various roles managing technology leadership, operations, engineering, and architecture. Vinod holds Bachelor of Engineering degree in electronics and few IT professional certifications.

Ritesh Chakraborty is the Vice President - Operations at Fusion BPO Services. Ritesh holds an overall experience of 20 + years and has been associated with us since inception of the organization. During his journey with us he has headed Operations, IT, Sales & Marketing, RTA/WFM and Quality, proving himself to be a committed company advocate. He has played key role in several business transitions. His energy, enthusiasm and outstanding leadership skills have consistently improved versatile deliverables of the organization.

Matt joined us in 2009 and is presently responsible for the overall North America operations and business development. With nearly two decades of customer service and sales experience, Matt offers detailed insight and realistic solutions to meet client program needs while surpassing expectations. He brings professionalism and integrity to every project as he puts client needs first. Additionally, as part of the global leadership team and Matt works with the international team to develop and execute the organizations' strategic initiatives. In his tenure, Matt has immersed himself in the business learning every nuance of the organization from call center operations to client services. In every capacity, Matt has demonstrated a thorough understanding of the day-to-day operations and program management with a proven record of meeting or exceeding client goals and expectations. He has held several key positions during his time, including Account Manager, where he was responsible for one of our largest non-profit clients, Call Center Director, where he oversaw the day-to-day operations of our North Carolina call center and Business Development Manager, where he's successfully brought on new business partnerships across multiple industries. Matt studied Business Administration and Management at both The University of Akron and Stark State Technical College.

He has over 29 years of experience in the HR industry, coupled with a hands-on experience in policy formulation and implementation, and industrial and employee relations. A firm and staunch believer & practitioner of “PEOPLE COME FIRST BEFORE STRATEGY,” he has mastery of statutory compliance and administration, along with a solid track record of driving business strategy successfully, business and cultural transformation, leading large teams and creating a work environment that enhances productivity as well as employee, customer and shareholder satisfaction.

Prior to Fusion, Basab has been associated with Ison Xperiences Ltd, Spice Communication & BPO Ltd, Jubilant Food Works Ltd, Barbeque Nation Hospitality Ltd, Supportscape Inc, Ambience India, Aptech Ltd, and United Parcel Service (UPS) in various HR leadership Roles. His proven ability towards scaling startups to become large businesses; turning around non-profitable businesses into profit centers; leveraging a deep understanding of global markets; sharp financial acumen; empathetic leadership have earned him many awards and accolades, including, CHRO of the Year award in Global HR Excellence Awards 2022 and Most Powerful HR Professional of India award in Asia’s Best Employer Brand Awards – 2010.

Jeanie Vazquez is the Senior Director of HR. She has over 19 years of experience in HR Management and Operations. Jeanie has led key growth initiatives and was instrumental in expansion in NALATAM. As country manager, she established and accelerated the growth of our operations in El Salvador. Jeanie’s growth-driven vision and her drive to constantly improve people-management processes make her a strong, insightful, and efficient leader.

Amitabh Vartak heads the healthcare & life sciences vertical for Fusion globally, with over twenty-five years of experience in the outsourcing space. A result driven senior professional with proven success track record across various facets of service delivery within the customer service domain and the capability to foster a productive a partnership with internal stake holders & clients through strategic planning. Prior to Fusion Amitabh has held leadership positions in various organizations like Sutherland, Minacs, Concentrix & Access Healthcare and has successfully led large teams globally providing value addition in working with several Fortune 500 organizations.

Tanish has 18+ years of experience in WFM, Revenue & GP Management & BI / BA. He has managed and led several international and domestic processes in various domains & ISPs and helped them manage their outsourced call centre WFM in different locations. Tanish Thacker is a Commerce graduate and COPC certified. He has a rich experience in WFM Management, MIS Management, Strategic Planning, Business Intelligence, Service Delivery & Operations, SLA / Productivity Management, Reporting & Analytics, Business Process Re- engineering, Program/ Project Management.

Oindrila Banerjee has more than 21 years of HR experience in IT & ITES industry spearheading the entire gamut of HR functions including Strategic HR Management, Employee Engagement and Welfare, Strategic Manpower Planning, Industrial Relations & Labour Compliances, IT & ITES Recruitments, Competency & Career Planning, Compensation & Benefits, Succession Planning, HR Project and Change Management, Organizational Development.