We are Fusion

We are Fusion

We do things differently, passionately and with fervor. We believe that the BPM industry is not exclusively about outsourcing. It’s more about augmenting, strengthening and accelerating client success continually through customer acquisition, retention and service excellence. We achieve this by combining resources, infrastructure, innovation and digital transformation solutions.

Our diverse range of customer engagement and CXM services are designed to ensure optimum business outcome for our clients. We equip our team with the cutting-edge AI-powered solutions to boost agent efficiency, performance and overall workspace experience so that they can deliver an exceptional customer experience and each touchpoint of customer journey to boost your brand loyalty.

14K+

Employees

14

Countries

27

Locations

250+

Clients

DRIVEN BY COMMITMENT
POWERED BY HUMANS

Value Driven

We thrive to create human connect with each of our interactions. It allows us to keep customer concerns in focus and attend to their needs with mutual understanding.

Global Outlook,
Local Approach

At Fusion, we foster a culture of collaboration. It helps us merge varied ideas into a unique whole to deliver solutions that can make an impact on the local level and stand out on the global scale.

Human Connect
Meets Technology

We ensure a superior CX delivery across all touchpoints by equipping our agents with pioneering AI-enabled tools and train them to approach customers with empathy. It helps us deliver a hi-tech hi-touch experience – creating a formula for excellence powered by human connect.

OUR VISION

Fusion aims to be pioneer of change in the shared services industry & pave the way for:

 

  • Impeccable Customer Service
  • Growth-Oriented Business Associations
  • Focused Technological Innovations

 

Our vision is to enable future of excellence in customer satisfaction & business growth.

 

 

OUR MISSION

To usher in the next era of services that improve customer satisfaction & exceed

expectations of clients & customers alike.

OUR VISION

Fusion aims to be pioneer of change in the shared services industry & pave the way for:

 

  • Impeccable Customer Service
  • Growth-Oriented Business Associations
  • Focused Technological Innovations

 

Our vision is to enable future of excellence in customer satisfaction & business growth.

 

 

OUR MISSION

To usher in the next era of customer experience that improve customer satisfaction & exceed

expectations of clients & customers alike.