Patient Care Management

Patient Care Management


Patient Care Management Support to Ensure Frictionless Patient Lifecycle Management

Healthcare organizations and medical facilities have to respond to constantly-changing industry regulations regularly while maintaining consistency in their patient care deliveries. At Fusion, we are simplifying processes with our outsourcing care management services for healthcare facilities, empowering them to deliver superlative patient experiences across the board.

Fusion’s patient-focused end-to-end healthcare call center solutions will help you streamline your organization’s patient care management practices to improve the outcomes of your healthcare services across specialties. Together, we will overcome industry challenges to help your healthcare business stay ahead of the competition and build sustainable growth to provide extensive patient care.

Fusion – Pioneering patient care management solutions for superior patient experience management

Curated by experienced and expert industry specialists, Fusion’s patient-centric and service-oriented patient care management solutions will help you to perform your functions best – deliver efficient and effective medical care. Our managed services and personalized strategies help to expand your healthcare business’s capabilities to meet patient requirements and demands, transforming their experiences using complete digital solutions.

Fusion’s comprehensive patient care management system also empowers your healthcare business to improve the quality of patient care, provide better patient experiences, reduce indirect costs, and increase patient outreach.


Prescription Drug Assistance

We provide comprehensive support in managing prescriptions, offering prompt and reliable mail-order delivery of pharmaceutical products to patients’ doorsteps, and ensuring on-time medication fulfillment.


Prompt and efficient assistance is provided to patients, ensuring they receive timely and effective care. In addition, patients are supported in their preferred channel and language, creating a seamless process for hospital admission and subsequent recovery.

Appointment Management

Managing physician availabilities and appointment scheduling is the key to successful resource management and revenue generation. Fusion’s digital and AI-enabled appointment management services will help you maximize the utilization of your physicians and ensure on-time reminders and notifications to patients so that appointments are met.


We assist patients in finding the right physicians and medical professionals affiliated with your organization. We provide them with accurate information regarding the physician’s credentials, medical specialty, office hours, etc., and schedule appointments for them.

Revenue Management

Our fully-managed revenue cycle management will help your healthcare business seamlessly transition from fee-for-service to value-based care, ensuring the smooth execution of strategies and their implementation. This will maximize your business resources and increase your revenue productivity, generation, and profitability.

Billing and Payment Assistance

Our fully managed billing assistance team will help your healthcare business generate and submit timely and error-free claims to healthcare payers to ensure maximum reimbursement for your service.


We offer 24/7 medical help desk services to help your patients get timely and accurate answers to their medical queries and resolve their issues promptly, ensuring a better patient experience.

Communication pre- and post-discharge

From the moment a patient calls your helpdesk to the post-discharge survey – we take care of all your patient interactions across communication channels to ensure a seamless patient experience and better CSAT.


Tech Support



Ensured Business


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    For how long has Fusion been outsourcing patient care management solutions?

    With more than two decades of experience as a top medical BPO company, Fusion has become a leading name in the patient care management system. We manage and resolve complex medical inquiries and assist healthcare companies with a range of HIPAA-compliant BPO services, including:

    ● customer support
    ● physicians' referral
    ● medical insurance verification and processing
    ● appointment booking
    ● pharmacy and prescription assistance
    ● real-time patient-business communication support

    Will your customer support outsourcing for patient services affect my performance?

    Yes, our HIPAA-compliant BPO Services for patient service will definitely affect your patient, but positively. We will reduce wait time for patients and provide 24/7 support for inquiries through dedicated emergency helpline support. In addition, we will help patients with physician referral service and appointment booking, prescription filing support, and other services to improve the overall patient experience.

    Is it expensive outsourcing care management services?

    Outsourcing medical BPO services involves investments that yield more significant ROI. By outsourcing your non-core medical services and customer support necessities, you will be able to reduce your overhead and administrative expenses, and patient dissatisfaction while also building a positive brand image.

    Why should I choose Fusion among other healthcare bpo services?

    Fusion has been delivering top-notch customer support outsourcing for patients in the healthcare industry for over two decades. It has carved a name as one of the leading healthcare BPO companies in the world. Our centers across 27 locations in the United States, UK, Albania, Morocco, India, Philippines, Colombia, Canada, El Salvador, Jamaica, Thailand, Mexico, Kosovo, and Indonesia help you find the best nearshore healthcare BPO solutions. In addition, we are a HIPAA-compliant service provider and serve 24x7 to boost your customer satisfaction.