Tech Support
Tech Support
TECH EXPERTISE WITH HUMAN CONNECT
Add a Human Touch to Tech Support Call Center Outsourcing for Your Business
The technological landscape is changing rapidly and brands today adopt the new technology in their product and service offerings. However, just marketing a technologically advanced product or service is not enough. You need to provide your customers with the right technical support and helpdesk solutions as well.
In this competitive market, providing the right tech support can be the difference between earning customer loyalty and losing your customers to your competition. Therefore, you need to deliver 24/7 tech support services and helpdesk solution to your customers. With a tech support call center partner, you can provide the right tech support to your customer at the right time and improve their customer experience.
As an experienced 24/7 tech support customer support services provider with over 30+ years of experience, we offer a broad spectrum of tech support services and help desk outsourcing. These fast, simple, and seamless solutions can help you promptly resolve the technical issues of your customers and boost customer satisfaction and loyalty.
What Makes Fusion BPO Right for Your Tech Support Call Center Outsourcing Needs
Our team of dedicated and technically-trained agents, as well as engineers, can help you address and resolve any technical problems - from common tech issues to complex ones. Our help desk outsourcing team can deliver L0, L1, L2, and L3 tech support with equal ease. We streamline the customer concerns by assigning the right person for the right job. It results in instantaneous issue resolution and a better experience. As a 24/7 tech support services provider, our multilingual and multichannel approach adds value to tech support by helping your customers receive tech support via their preferred channel and in their preferred language. It further increases their experience and overall satisfaction level.
SERVICE OFFERING
Helpdesk Solutions
We offer tailor-made help desk outsourcing solutions to our clients to promptly resolve issues and improve customer satisfaction ratings.
Desktop and Laptop Support
We have a qualified team of software and hardware engineers. They are all capable of assisting customers with the laptop and desktop-related grievances effectively.
Platform and Application Support
Our certified engineers are capable of providing 24/7 tech support services in a comprehensive manner across channels.
Network Support
We also offer network support to our clients. Our certified engineers efficiently deal with network, data security, and connectivity-related issues while ensuring a superior customer experience.
THE FUSION FACTOR
40+
Language
Support
12,000+
Skilled
Agents
Multichannel
Support
Global
Delivery Model
GET IN TOUCH
Kindly fill-out the following form and we will get back to you.
COUNTRIES WE ARE PRESENT IN
Albania
Give your customers in Albania the benefit of empathetic human engagements and superior customer experiences with our professional contact center solutions and expert inbound & outbound technical support outsourcing in the Balkan country.
Kosovo
With the latest addition to our global network, you can deliver superior technical support to your customers in Kosovo. Allow your customers to enjoy the value they deserve and improve their experiences with your brand, increasing customer retention.
Morocco
Our contact centers in Morocco are ideal for you to deliver best-in-class tech support services in French and English to your valuable customers in the country and the surrounding regions, ensuring increased customer satisfaction and massive revenue generation.
United Kingdom
Maximize the outcomes of your customer engagement activities in the United Kingdom and other European nations with our sophisticated and multilingual technical support, and deliver personalized communications to your valued customers in their native languages.
India
Our expansive presence in the country, comprising of 10+ locations in every corner of the country, will help you deliver diversified and consistent customer services, allowing customers to interact with brand representatives in their native languages, irrespective of their location.
The Philippines
With our superior tech support call center outsourcing, you can now deliver maximum first-contact resolutions to your valuable customers in the Philippines. This will go a long way in helping you improve customer relations across your customer base and ensure maximum retention.
Thailand
With Fusion, you will have access to industry-leading multilingual and omnichannel technical support solutions to help you deliver prompt and accurate resolutions to your customers in the country, ensuring superior CX deliveries and maximizing customer retention.
Indonesia
Our omnichannel technical support outsourcing will help your customers interact with trained professionals and industry experts using their preferred communication channels. This will ensure swift and responsive communications for quick resolutions.
United States
Fusion is the industry leader in providing premium technical support with 24/7/365 availability to ensure that your customers can get prompt responses and swift resolutions, irrespective of when they decide to call, text, email, or chat with your brand representatives.
Canada
With Fusion’s professionally trained consultants and expert technical support representatives, you can ensure superior customer engagements and deliver satisfactory experiences to your diverse customer base in the country and other areas in the North American continent.
El Salvador
Fusion’s tech support call center outsourcing will help you deliver customer-centric resolutions in every interaction. Our customizable and industry-specific contact center services can be easily designed to provide ideal solutions to your unique business requirements.
Jamaica
Our multilingual technical support in over 40 languages, combined with our omnichannel capabilities across multiple voice & non-voice channels, ensures personalized customer communications, maximizing customer engagements for improved customer retention.
Colombia
With best-in-class professional tech support services from one of the top brands in the BPO and customer support industry, you can be assured of the best results in the form of massively improved customer retention and significantly increased revenue generation.
Mexico
With Fusion’s customizable and scalable contact center solutions, you can improve the technical support offered to customers and ensure superior engagements and maximize customer satisfaction. This will help you improve your brand identity and generate incredible ROIs.
FAQ's
FAQ's
How will my project be handled if I outsource to Fusion BPO Services?
As a leading 24/7 tech support call center services and help desk outsourcing provider we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Are your services cost-effective?
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing of our help desk outsourcing
Do you have the adequate infrastructure and technology to support my business processes?
Fusion is a leading provider with 27 offices in 14 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.
I want to outsource my tech support customer services to Fusion BPO Services. What should I do?
Once you've decided to outsource your tech support customer support services to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
How Can I Leverage The Tech Support Call Center Services Offered By Fusion BPO?
Fusion BPO Services is a global outsourcing company that provides customer support services in 40+ languages. The omnichannel call center support is available in 27 locations across 14 countries. You can select the nearest Help Desk Outsourcing center and discuss your requirements relevant for your industry vertical. Our services are available in United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, El Salvador, Jamaica, Thailand, Mexico, Kosovo and Indonesia
