India

India

SUPERIOR CALL CENTER OUTSOURCING SERVICES FOR PREMIUM CXM

Ensure Superior Customer Experience (CX) Management with a Premium Call Center in India

Fusion is a top BPO company in India with a vast network of call centers, delivering superior-quality customer engagements for businesses across industry verticals and garnering positive testimonials along the way. Our contact center solutions in the country utilize the latest technology, market trends, and infrastructure, transforming us into a global leader in the call center services outsourcing industry.

Fusion’s Call Center in India Maximizes India’s Vast Human Resources to Deliver Industry-Leading Customer Support for Global Clients

India is popular for its vast resources of highly-educated, talented, and skillful professionals. Every year, the country produces tens of millions of qualified professionals with targeted employable skills. As a result, we are able to onboard the top talents in the country and use their knowledge and industry-specific skills to deliver high-quality call center services in India. With multiple locations spread across the country, we have developed a diverse workforce that includes talented professionals across educational backgrounds and skill sets, working in unison to deliver the best call center solutions in India.

By outsourcing your customer engagements to Fusion, you will be able to improve your customer engagement with modern resources and tools, including complete monitoring and assurance, superior market research and analysis, AI-powered technologies, and much more. These high-end industry-specific technologies and practices from a top BPO company in India will help you ensure a result-driven approach in your customer support operations tailored to your business’s unique needs and your customers’ expectations. This will help you maximize outcomes and improve the productivity and profitability of your business.

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    OUR CAPABILITIES

    INDUSTRIES WE SERVE

    OUR LOCATIONS

    Inbound & Outbound Customer Engagement

    We offer state-of-the-art inbound and outbound customer support from our call center in India, with a large volume of competent and highly skilled call center agents. These representatives are adequately capable of handling all incoming customer inquiries and sales-related requests, as well as outbound communication for sales, market research, surveys, etc.

    Voice & Non-Voice Customer Support

    Our call center outsourcing in India includes voice-based and non-voice-based customer communications, offering quality customer engagement across communication channels. Regardless of whether your customers prefer to communicate verbally with a representative or talk to them via text and chats, we can equally accommodate both communications.

    Multilingual Communications in 40+ Global Languages

    With multiple offices around the globe employing a vastly diverse workforce, Fusion has the capability to deliver customer communications in over 40 different international and local languages. As a top call center in India, we deliver efficient customer communication in English as well as multiple regional languages in India, delivering personalized communications for customers across the country.

    Omnichannel Support

    Our call center services outsourcing capabilities apply to multiple communication channels, including phones, text messages, instant messengers and apps, chat forums, social media platforms, emails, etc. This allows our clients to offer personalized communication to customers and offer them support via the communication channels preferred by their customers.

    Appointment Scheduling & Management

    Fusion’s wide range of contact center solutions includes premium appointment scheduling and management services for our clients around the globe. With our call center services in India, you will never have to worry about missed appointments or no-shows, ensuring that your business resources are maximized for improved outcomes, productivity, and profitability.

    Tech Support

    We help software companies and technology developers ensure efficient and effective communication with their customers for superior customer experience (CX) management. Our customer support outsourcing in India will enable brands to ensure that their customers are always provided with accurate and updated information about the technical aspects of their products and services.

    100% Quality Assurance

    Our call center solutions in India include 100% quality assurance for all customer communications across multiple channels to ensure superior engagements with customers. This helps our clients ensure cost-effective, strategic, timely, and customer-centric quality control over customer engagements for valuable insights about customers, products, processes, etc.

    Digital Solutions

    As a premier BPO company in India, Fusion also specializes in a number of digital solutions that help businesses automate operations and business-critical functions within the company. Our digital solutions have helped our clients improve their operational outcomes significantly while also reducing their operational expenses across the board, improving profitability massively.

    Banking, Financial Services & Insurance

    As a multichannel and multilingual BPO company in India with over 33 years in the industry, we specialize in the Banking, Financial Services & Insurance sectors, delivering robust and cost-effective support through voice, live chat, email, and social media channels.

    Retail & Ecommerce

    Our call center solutions in India help retail and E-commerce companies cater to their customers’ needs with highly personalized customer support that boosts customer experiences and builds brand loyalty. Our customer-centric call center solutions will help you boost sales and revenues.

    Telecom

    As a top brand for call center outsourcing in India, Fusion can be your telecom business’s ideal partner for superior customer experience (CX) management. We help telcos unlock the potential of their value chain with a wide range of BPO services, including customer support, billing assistance & payments, etc.

    Travel, Tourism & Hospitality

    We have already earned the reputation of being a top company in call center services outsourcing for the Travel, Tourism & Hospitality industry. We have helped major players in the space to build strong customer relationships, improve operational efficiencies, and enter new markets.

    Healthcare

    Our call center services in India are perfectly suited to a wide range of businesses in the Healthcare & Life Sciences industry, allowing its service providers to manage and resolve complex product inquiries, empathetically attending to the specific needs of patients/customers.

    High-Tech Growth

    We have built a reputation for being a customer-centric IT helpdesk for technology companies, including Fintech brands, EdTech businesses, startups, software developers, etc. Our customer support outsourcing in India prioritizes each customer interaction, ensuring prompt resolution of every IT-related query.

    Energy & Utility

    With our call center in India as the customer service outsourcing partner, businesses in the Energy & Utility industry will be able to enjoy unimpeded access to state-of-the-art infrastructure and innovative technology. This will empower Utility companies to maximize our call centers in India to deliver best-in-class CX.

    KOLKATA, WEST BENGAL

    Being one of the primary locations for our BPO company in India, our offices in Kolkata employ a massive team of talented and skillful customer support representatives. These call center agents work together to deliver premium customer support for our local, national, and global clients across multiple industries, ensuring superior customer experience (CX) management.

    HOWRAH, WEST BENGAL

    Our call center in Howrah can add massive value to your business irrespective of your industry, delivering competent call center services outsourcing to boost your customer support operations. Our result-driven and technology-backed approach guarantee uncompromised service quality to ensure superior customer interactions for satisfactory experiences.

    KALYANI, WEST BENGAL

    Our contact center in Kalyani, West Bengal, strengthens our presence in the state, empowering us to serve our clients from all over the country and around the globe. It also allows us to access the local talent from the outskirts of Kolkata, ensuring that our clients get the best representatives delivering top-notch customer support outsourcing in India for superior CX deliveries.

    DURGAPUR, WEST BENGAL

    Our contact center in the industrial city of Durgapur only helps us further strengthen our already strong presence in the country’s eastern region. With top-notch contact center infrastructure, we can deliver premium call center outsourcing in India, ensuring that our global clientele has access to international-standard customer support operations at comparatively low prices.

    JAMSHEDPUR, JHARKHAND

    Another contact center in eastern India, our offices in the city of Jamshedpur, help us to maximize talent in the eastern region of the country. Our talent acquisition team uses advanced recruitment practices to hire skilled and efficient professionals, allowing us to ensure premium call center services in India for maximum operational efficiency and improved outcomes and ROIs.

    MUMBAI, MAHARASHTRA

    With an incredible presence in one of the biggest cities in the country, our contact center in Mumbai allows us to serve clients from all across India as well as other countries from around the world. All agents from our call center in India are trained with the best modules for product knowledge on client businesses and customer interaction etiquette to ensure superior CX deliveries.

    CHENNAI, TAMIL NADU

    Chennai is one of the major metropolitan cities in India and is known for having one of the best infrastructures in the Indian call center industry. Our contact center solutions in Chennai are at par with current industry standards and meet all the compliance laws for off-shoring to different regions. Hence, our compliant services ensure zero hassles and operational challenges for your brand.

    NOIDA, UTTAR PRADESH

    Being one of India’s fastest emerging business hubs, Noida hosts some of the most renowned companies in the country. Our talent acquisition team ensures hiring the most skilled and talented agents to deliver premium call center solutions in India. With Fusion, you can bet on receiving expert-level professionalism with superior customer support practices for satisfactory CXM.

    MOHALI, PUNJAB

    With 2 centers in the city of Mohali, we have a very strong presence in the northwestern part of India, enabling us to utilize the highly talented and skilled workforce in the state of Punjab. This ensures that our domestic and international clients enjoy the high-quality professional and expert customer support that has become synonymous with a top BPO company in India.

    KOCHI, KERALA

    Our contact center in Kochi strengthens our hold over the call center industry in western India. This allows us to deliver sophisticated and best-in-class customer engagement services to our clients within the country and beyond international borders. As a result, our call center in India delivers best-in-class multilingual and omnichannel contact center solutions to clients from all over the globe.

    FAQ's

    Why Should I Consider Outsourcing Call Center Services in India?

    The abundant supply of highly educated and English-speaking workers creates a massive scope for call center outsourcing in India. Besides, India's labor costs are relatively low compared to other countries, making it a cost-effective option for businesses. Additionally, the time difference between India and most Western countries means they can take calls around the clock. Finally, India has a history and culture of customer service excellence, which makes Indian call center agents well-suited to providing high-quality service.

    Is Fusion a Good Choice for Call Center Outsourcing in India?

    While considering call center outsourcing in India, you opt for the one that can offer customized solutions. With Fusion, you'll get premium call center services in India - catering to businesses across industry verticals for over three decades. In addition, we have a presence in all four quarters in India, which enables us to better cater to your specific needs and customer service goals.