Case Studies
Case Studies
Case Study : Simplifying Compliance Risk Monitoring Through Text Annotation
Fusion transformed compliance risk monitoring for a lending company, boosting efficiency through automation, enhancing governance, and correlating customer satisfaction with QA scores.
Case Study : Streamlining Autonomous Shopping Through Data Annotation
Discover how Fusion's collaboration with an industry-leading provider of autonomous solutions assists them in addressing their challenges in enhancing customer convenience, scaling operational efficiency, and optimizing staff productivity.
Case Study : Boosting Revenue for a Top Home Improvement Brand
Fusion’s customizable & scalable customer support solutions helped a leading Home Improvement & Wellness brand handle high volumes of incoming customer queries, ensuring superior CX management for increased customer retention and conversions for a significant boost in revenue.
Case Study : Empowering a Leading Home Improvement Brand to Achieve Cost Reduction & Workforce Scalability
Fusion collaborated with a prominent home improvement brand to effectively expand their service capabilities during periods of high demand, all while achieving substantial cost reductions. Furthermore, Fusion successfully aided the client in mitigating agent attrition, resulting in a reliable and skilled workforce that could adeptly address the ever-changing needs of customers.
Case Study : Optimizing Efficiency and Productivity in the Radiology Sector
Discover how Fusion partnered with a renowned radiology network in Southern California to overcome operational challenges and enhance efficiency and productivity — by addressing ....
Case Study : Addressing Unusual Spikes In Incoming Customer Communications With Scalable Solutions
Our scalable customer support model helped a leading CO-OP Healthcare Plan manage the unusual spikes in incoming customer communications during the Open Enrolment period, delivering satisfactory customer experiences while exceeding the membership goals for the year.
Case Study : Improving CX While Incorporating AI-Powered Technologies
Fusion helps the #1 telecom service provider in the United States embrace digital transformation in their customer support operations. This was achieved by using AI-based technologies to systematically automate operations for premium CXM.
Case Study : Helping A Food Delivery App Company Manage High Volatility In Demand During Rush Hours
Fusion helped One of the largest online food-ordering enterprises connecting diners with local restaurants efficiently manage high volatility in capacity & demands during lunch and dinner, which are usually categorized as rush hours.
Case Study : Assisting A Home Improvement Company Manage Cost-Effective Customer Acquisitions
Fusion worked with a leading home improvement brand to improve customer acquisition while reducing associated expenses. Additionally, Fusion helped the client improve conversions with their offline sales channel by generating quality leads.
Case Study: Delivering Improved Lead Quality For A New Venture To Reach Top B2B Buyers In The Industry
Fusion helped a leading Canada-based real estate company launch a new venture by paving the way for them to reach top B2B buyers. Fusion delivered superior and improved leads to help the client establish strong connections in the new territory.
Case Study: Delivering Customer-Centric Solutions To Improve CX for A Healthcare Client
Fusion helped a HealthTech-powered procurement platform with new customer acquisitions while also improving customer retention through superior customer experience deliveries. This helped the client maximize their revenue generation.
