Case Studies

Case Studies

Case Study : Addressing Unusual Spikes In Incoming Customer Communications With Scalable Solutions

Our scalable customer support model helped a leading CO-OP Healthcare Plan manage the unusual spikes in incoming customer communications during the Open Enrolment period, delivering satisfactory customer experiences while exceeding the membership goals for the year.

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Case Study : Improving CX While Incorporating AI-Powered Technologies

Fusion helps the #1 telecom service provider in the United States embrace digital transformation in their customer support operations. This was achieved by using AI-based technologies to systematically automate operations for premium CXM.

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Case Study : Helping A Food Delivery App Company Manage High Volatility In Demand During Rush Hours

Fusion helped One of the largest online food-ordering enterprises connecting diners with local restaurants efficiently manage high volatility in capacity & demands during lunch and dinner, which are usually categorized as rush hours.

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Case Study : Assisting A Home Improvement Company Manage Cost-Effective Customer Acquisitions

Fusion worked with a leading home improvement brand to improve customer acquisition while reducing associated expenses. Additionally, Fusion helped the client improve conversions with their offline sales channel by generating quality leads.

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Case Study: Delivering Improved Lead Quality For A New Venture To Reach Top B2B Buyers In The Industry

Fusion helped a leading Canada-based real estate company launch a new venture by paving the way for them to reach top B2B buyers. Fusion delivered superior and improved leads to help the client establish strong connections in the new territory.

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Case Study: Delivering Customer-Centric Solutions To Improve CX for A Healthcare Client

Fusion helped a HealthTech-powered procurement platform with new customer acquisitions while also improving customer retention through superior customer experience deliveries. This helped the client maximize their revenue generation.

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