Locations
Locations
We have 28+ global offices spread across 14 countries. This allows us to bring the most talented professionals on board to deliver defining customer experiences. It also provides the flexibility of choosing a suitable location for our clients from a range of shoring options.
NALATAM
APAC
EMEA
NALATAM
We have 8 offices across the Americas. From startups to Fortune 500 organizations - here we serve some of our most exciting clients. This wide presence in the continent allows us to work with a diverse range of talents and help us build a global understanding of the market dynamics.
United StatesCanadaEl SalvadorJamaicaColombiaMexico
APAC
The availability of a cost-effective talent pool makes APAC an ideal outsourcing region. We have 8 solution centers spread across India and the Philippines. From here we serve 9 industrial domains in all the major Asian languages.
India Philippines ThailandIndonesia
EMEA
EMEA has a huge and diverse marketplace. Outsourcing your services to this region allows you to cost-effectively leverage from an idea-rich workforce and gives you access to the best of the latest innovations. We are currently operational in 3 countries in this region and are planning to expand into more.
KNOWLEDGE CENTER
Notice to All Applicants and Job Seekers of Fusion CX
It has been brought to our attention that recruitment scammers are exploiting the Fusion CX brand. Scammers have been creating false job postings on recruitment sites and sending unsolicited emails masquerading as Fusion CX employees. Identifying Fraudulent Job Offers: — Official Email Addresses: All legitimate communication from Fusion CX will come from email addresses ending […]
The Importance of Live Chat Agents in New Gen Customer Service
In today’s digital age, human interaction remains vital for effective support. With over 20 years of experience in the call center industry, our live chat agents excel at delivering this support. We’ve found that human involvement, especially through live chat, is crucial for resolving complex customer issues. Unmatched Human Touch in Digital Interactions In every […]
Leveraging Technology-driven Real-time Engagement to Optimize CX
The past decade has been characterized by a dynamic overhaul in customer support deliveries. The emergence of advanced technologies and rapid digital transformation, coupled with increasing customer expectations, has taken customer experience management to heights never scaled before. From disruptions in the supply chain systems to varying preferences of communication channels by customers, retail brands […]
How Outsourcing Live Chat Support can Help Educational Institutions?
Live Chat Support: A Game Changer for Educational Institutions in the Digital Age Live chat support has become an undeniable force in the business world, transforming how companies interact with customers. This innovative tool offers a strategic advantage for educational institutions navigating the online landscape. According to experts, live chat support can help you retain […]
4 Tips For Offering Quality Live Chat Support
Learn how Fusion CX creates Wow Experiences for clients. In today’s digital world, customer service is a battlefield where responsiveness and personalization reign supreme. Live chat support has emerged as a powerful weapon, allowing businesses to connect with customers in real time and address their needs instantly. However, offering quality live chat support goes beyond […]
Strategic Imperative of Outsourcing Patient Access Call Centers: A Deep Dive
Outsourcing healthcare call centers has become a cornerstone strategy for organizations aiming to enhance patient satisfaction, operational efficiency, and financial performance. This deep dive explores the multifaceted benefits of outsourcing, supported by observed industry trends and general knowledge. 1. Enhanced Patient Experience and Satisfaction Patient satisfaction and experience are pivotal pillars at the heart of […]
