Locations

Locations

We have 27 global offices spread across 14 countries. This allows us to bring the most talented professionals on board to deliver defining customer experiences. It also provides the flexibility of choosing a suitable location for our clients from a range of shoring options.

NALATAM

APAC

EMEA

NALATAM

We have 8 offices across the Americas. From startups to Fortune 500 organizations - here we serve some of our most exciting clients. This wide presence in the continent allows us to work with a diverse range of talents and help us build a global understanding of the market dynamics.

United StatesCanadaEl SalvadorJamaicaColombiaMexico

APAC

The availability of a cost-effective talent pool makes APAC an ideal outsourcing region. We have 8 solution centers spread across India and the Philippines. From here we serve 9 industrial domains in all the major Asian languages.

India Philippines ThailandIndonesia

EMEA

EMEA has a huge and diverse marketplace. Outsourcing your services to this region allows you to cost-effectively leverage from an idea-rich workforce and gives you access to the best of the latest innovations. We are currently operational in 3 countries in this region and are planning to expand into more.

AlbaniaMoroccoUKKosovo

KNOWLEDGE CENTER

Enhance Your Member Experience with a HIPAA-Compliant Healthcare Call Center During Annual Open Enrollment Period

During the annual open enrollment period, when many people sign up for health plans, the contact center gets a lot of calls. For example, the Center for Medicare and Medicaid Services (CMS) stated that they got 16.3 million calls about health coverage plans during last year’s open enrollment period. With so much information to process, […]

Building Consumer Trust Is the Long-Term Capital for The BFSI Sector

Successful relationships are based on a foundation of trust, whether that relationship is with your friends, family, colleagues, or the brands you choose to do business with. The banking and financial services sector also is not an exception. After all, without having faith or trust in the brand, how can customers trust an institution with […]

How Can ‘Phygital’ Shape the Future of Customer Experience

In this digital era, with more consumers using online shopping, digital customer experience has become of supreme importance. According to EMarketer, 76% of US adults shop online. However, the key to turning your customers into brand advocates lies in bringing both online and offline sales together. The BigCommerce and PayPal 2021 consumer spending report found […]

Clutch Hails Fusion BPO Services as one of the Top 1000 Companies on their Platform

The BPO industry has been the backbone of a lot of new and tenured businesses in the market today. Companies like Fusion BPO Services have been pioneering the industry since 2004. Our team has a combined 33+ years in the BPO space and we’ve managed to work with more than 300 businesses globally. We offer […]

Deliver A Great Customer Service for Fashion and Lifestyle Customers Through Retail Call Center

“Fashion can be sold by those who have a better understanding of how to sell it” To be involved in the fashion business, one must know that you cannot simply reach people by answering customer queries following a rigid script from a knowledge base. Handling customer service for a fashion and lifestyle company needs special […]

Why Is Third-party Verification the Best Practice for Retail Energy Providers?

Utilities and retail energy providers have benefited from TPV in many ways. Businesses can easily access the actual recording of the customers confirming services. It has often been used to deal with business disputes, especially when things start getting more prominent. One instance is where there may be confusion as to what the customer actually […]