INDUSTRIES
INDUSTRIES
INVEST IN CX TO BOOST BUSINESS SUCCESS
Ensure Business Growth with Our Tailored CXM Solutions
As a leading global provider of customer experience management and other call center services, Fusion CX caters to a varied clientele from different industries. Our 33+ experience in the customer service industry, a global presence with 27 locations in 14 countries, 12000+ resources and a proven track record of driving business success to our clients with highly-personalized industry-specific contact center solutions, make us a trusted outsourcing partner for leading companies across different verticals.
BFSI
Hi-Tech Growth
Healthcare and Life Sciences
Travel Transportation and Tourism
Utilities
Retail
BFSI
We help you successfully navigate challenges in BFSI sector by deploying innovative CX models with the right BFSI outsourcing services, resulting in superior customer loyalty and higher revenue.
Hi-Tech Growth
We help your hi-tech business scale new heights of success with innovative and tech-driven customer experience management that help you meet the ever-changing customer expectation in the hi-tech business environment.
Healthcare and Life Sciences
As a HIPAA-compliant contact center solution provider, we help your healthcare enterprises improve patient and member experience through a compliant, omnichannel and multilingual CX strategy.
Travel Transportation and Tourism
Propel your travel tourism and transportation business towards greater success by improving customer experience and retention efforts with our customer-centric call center solutions that blend innovation with human touch.
Utilities
Boost customer retention and customer loyalty with our customer experience management solutions for Utilities sector that helps you meet the unique business challenges of the utility industry and ensure business success.
Retail
Overcome the unique business challenges of retail industry and improve customer-centricity of your retail business with our innovative and personalized customer experience management solutions that improve business outcome.
THE FUSION CX-FACTOR
PCI-DSS
Certified
Quality
Assurance
Multichannel
Support
Ensured Business
Continuity
FROM THE BLOG
Revolutionizing Debt Collection: How Automation is Changing the Game for Compliance
In the exciting world of debt management, the winds of change are blowing strong and steady! As someone dancing in the eye of this storm, I am bringing this article to inform you about a groundbreaking shift reshaping our industry: the rise of automation in ensuring compliance. Let’s embark on this thrilling journey to explore […]
Outsourcing in Banking Industry: Stay Ahead of the 81% Market By Revamping Your Conventional Operating Method
The global capital markets have undergone extraordinary changes for more than a decade. Because of this, strategies, risk frameworks, and operating models in the banking sector have undergone revisions. That is because of more regulations, a greater reliance on technology, a drop in revenue, a more aggressive approach to finding new business opportunities, and a […]
How To Create A Customer-Focused Debt Collection Strategy That Works?
Debt collection calls are often the last interaction you can have with your clients. Therefore, these calls can have a significant impact on customer experience and customer retention efforts. For this reason, your collection agents must pay ample attention to the tone, timing, and framing of the conversation while making a collection call. Adopting a relationship-building […]
Accounts Receivable Management: 10 Tips to Get You Paid
Wish there was a way to ensure timely payments from your customers? Unfortunately, there’s no shortcut. Success lies in diligent account receivable management. We’ve honed our expertise in this field and understand it’s about more than just convincing customers to pay. In this blog, we’ll share our tips for successful account receivable management. Tips for […]
6 Key Things That Make A Gamification Program Successful In A Collection Call Center
Gamification is a fun and growing way that can improve collection call center performance and agent engagement. Gamification has been very effective in improving employee performance and business results at collections-focused contact centers. Benefits of gamification programs include increased revenues from higher recovery rates, improved compliance, making training more fun and effective, and improved employee […]
14 Ways to Ensure Success While Making Debt Collection Calls
The success of your debt collection efforts often depends on the effectiveness of your phone work. While following the Fair Debt Collection Practices Act is an essential part of any debt collection process, the tone, timing, and framing of the conversation of the collection executive can make or break the call. Having decades of experience […]
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FAQ's
FAQ's
What should I look for when outsourcing customer service?
When outsourcing customer service, you should find a call center that is professional, patient, and work with a customer-first attitude. Customer service is a broad term that varies from industry to industry. So, make sure your outsourcing partner has relevant industry experience, comply with necessary regulations, and provides clear communication.
How are customers handled in outsourcing?
Customers are handled with professionalism and empathy in a call center. Agents address customer inquiries over multiple channels like phone, chat, email, and text. Customers also get the option to interact in their preferred language.
How much does outsourcing customer service cost?
If you look around the internet, you will find outsourced customer service has various ranges. This bar varies based on locations, industry, and services you are seeking. Popular outsourcing destinations like India or the Philippines are known for affordable outsourcing services. If you want native English countries like the UK or USA, the cost goes up. To know our pricing, you can request a quote by clicking on the ‘Get A Quote’ button in the top right corner of the page.
Why should I outsource our services to Fusion CX?
As a BFSI company, when you outsource to Fusion CX, you get excellent customer support that also positively affects cost control. Fusion CX has a global delivery model spread across 19 centers in 9 countries. We offer multilingual, multichannel support for your BFSI business and bring operational efficiency.
