The client-centric commitment of Fusion BPO Services has transformed a predominantly brick & mortar call center operating model into a 75% Work-at-Home across all its global locations. With its multiple benefits, this hybrid work model is expected to be the way forward for businesses. It will play an important role in resilience planning for businesses in the future. Businesses will be able to deliver superior customer experiences due to increased agility, flexibility, and scalability.
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