The recent global outbreak of COVID-19 has shaken the world with fear and risk of infection and has affected the business community like never before. Running the business in these conditions is a significant challenge with taking utmost care of employees' health. Most of outsourcing partners failing to support your business needs, keeping your business strong in these troubled times has compounded your problems.
A prominent name in the global BPO industry, Fusion offers you an end-to-end work-at-home solution that will help you take care of your current business situations smoothly without risking lives. Our highly secure access control mechanism and flexible business models offer you staffing flexibility. With our team of highly-skilled work-at-home agents, we can ensure efficient business operations, improved customer satisfaction, and a greater ROI.
At Fusion, we have nearly two decades of experience in providing a work-at-home solution to some of our clients.
During the COVID-19 pandemic, we have transitioned 75% of our workforce from a brick and mortar set up to a work-at-home set up in record time. The present situation allows us to deliver a work-at-home solution at a larger scale.
At present, Fusion has 3000+ home-based agents working for us. We have agents in 8 countries around the world. The geographically dispersed agent pool allows us to deliver uninterrupted service to our clients’ customers even during this COVID-19 pandemic.
At Fusion, we have adopted a rigorous training process suitable for a work-at-home model. As we have 32+ years of experience in delivering work-at-home solutions to our clients, we already had a remote training model in place. In the current situation, we have successfully adopted the training model at a larger scale to incorporate all our agents working remotely.
During the COVID-19 situation, every industry is experiencing an unprecedented call volume as customers are calling companies for solutions and advice to cope with the crisis. With flexibility and agility to its core, Fusion can quickly scale up or scale down the number of agents to manage the call volume, ensuring that your customers do not have to wait for long to talk to a live agent.
Yes, being a multichannel work-at-home call center, Fusion supports email, chat, and social media channels other than voice as a part of our work at home solutions.
At Fusion, we support a variety of languages through our work-at-home solutions including English, Spanish, French, Portuguese (Brazilian), Swedish, Norwegian, Danish Greek, Italian, German, Japanese, Cantonese, Mandarin, Arabic, Bahasa, Filipino, Vietnamese, Hindi, Telegu, Tamil, Malayalam, Punjabi, etc.
As a leading BPO, Fusion has the industry-standard information security procedures in place for its work at home model. We adhere to stringent security procedures for the protection of data.
To know more about our work-at-home solutions, Contact Us.
405 E 12450 South, Suite M
Draper, UT 84020,
Y9, EP Block, Sector V,
Salt Lake City, Bidhan Nagar
Kolkata - 700091