TECH START-UP

TECH START-UP

DEPLOY A
CUSTOMER
EXPERIENCE
THAT REFLECTS
CUSTOMER
EXPECTATION

All around the world, the deep-tech industry is growing at a rapid rate. To put it into perspective, in Europe, the valuation of this industry stands around €700B. And in India, nearly 14% of total investment in 2020 went to deep-tech startups. It shows the depth of potential and the competitiveness of the sector. To leverage this opportunity for sustainable growth, a tech startup needs more than a stellar product/service provision. It has to develop a unique customer experience (CX) that can build a loyal customer base. Doing this can be challenging under the mounting pressure of dynamic consumer expectations, operational costs, and limited staffing.

As a reputed provider of outsourcing services for startups, we can help startups in the sector design, develop and deploy the superior customer experience (CX) it requires to gain a competitive advantage. Our services are strengthened by our 30+ years of experience, a team of skilled agents, smart infrastructure, and human-connect-focused service delivery. With our IT support for startups and CX delivery in place, your startup can cost-effectively improve customer loyalty, boost satisfaction rating, and reduce the churn rate.

SERVICE OFFERING

Technical Support

We have certified tech agents who can promptly offer IT support for startups and resolve technical issues (L0, L1, L2, L3) with accurate information and in an accessible language.

Warranty Management

As a provider of outsourcing services for startups, we can effectively handle warranty-related grievances and manage RMA and SLA.

Product Support

From product testing and bug fixing to patch management – our skilled agents can seamlessly guide customers towards resolving complex product issues.

Trouble Ticket Management

Our ticket management system is designed to minimize the on-queue time and assign relevant agents to customers while deploying outsourcing services for startups.

THE FUSION FACTOR

Rightshoring

PCI-DSS
Certified

40+
Language
Support

Ensured Business
Continuity

GET IN TOUCH

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    FAQ's

    FAQ's

    What should I look for when outsourcing customer service?

    When outsourcing customer service and IT support for startups, you should find a call center that is professional, patient, and work with a customer-first attitude. Customer service is a broad term that varies from industry to industry. So, make sure your provider of outsourcing services for startups has relevant industry experience, comply with necessary regulations, and provides clear communication.

    How are customers handled in outsourcing?

    Customers are handled with professionalism and empathy in a call center. Agents address customer inquiries over multiple channels like phone, chat, email, and text. Customers also get the option to interact in their preferred language.

    How much does outsourcing customer service cost?

    If you look around the internet, you will find outsourced customer service has various ranges. This bar varies based on locations, industry, and services you are seeking. Popular outsourcing destinations like India or the Philippines are known for affordable outsourcing services for startups. If you want native English countries like the UK or USA, the cost goes up. To know our pricing, you can request a quote by clicking on the ‘Get A Quote’ button in the top right corner of the page.

    Why should I outsource our services to Fusion?

    As a startup, when you outsource to Fusion, you get a wide range of outsourcing services for startups that also positively affects cost control. Fusion has a global delivery model spread across 19 centers and 9 counties. We offer multilingual, multichannel support for your startup business and bring operational efficiency.