OUTSOURCING FOR SEAMLESS
Change is the only constant in the software industry. Conveying these changes to the end-customers in an easy, customer-friendly manner is the cornerstone of success. To achieve this, a software business needs a superior customer experience (CX) that takes everything from varied consumer expectations to mounting operational costs into account. The right product services outsourcing partner can help you outcompete these challenges to establish a suitable CX for your business.
With 30+ years of experience in the BPO industry, we have the knowledge, resources, infrastructure, and technology to help you deliver the best-in-class CX through product services outsourcing. Our multilingual and multichannel capabilities offer you the flexibility to choose custom-built solutions that address your unique business problems effectively.
For providing technical assistance, we have both Apple and Microsoft certified engineers in our product services outsourcing team. They have all the necessary training and domain expertise to ensure the first-contact resolution of all customer concerns.
We offer L0, L1, L2, L3 tech support to customers of your software company. Our certified agents help you resolve simple to complex tech issues of your customers.
As a product services outsourcing provider, we offer complaint handling services where customers can lodge their complaints, and we help them with a timely and accurate solution.
As a multichannel and multilingual BPO, we offer your customers the support they need via voice, chat, email, and text in over 40 languages. Our customer support services help you deliver a better CX.
Customer Inquiry Handling
We answer a variety of customer inquiries regarding your product through their preferred communication channels in their preferred language.
THE FUSION FACTOR
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When you look for outsourced customer service, essential factors are customer-first policies, empathetic problem-solving capability, advanced training and learning development schemes for agents, clear communication, product/service knowledge, and strong time management skills.
With customers becoming more tech-savvy, they are becoming more curious about a software product and tech specifications. Thus, if you are selling technology products, you have to get your customer support right. While bots answer basic questions, complex customer queries are answered by outsourcing agents.
Product services outsourcing prices depend on near-shore/offshore/onshore locations, industry type, dedicated or shared services, selection of services, and other factors. To know our pricing, you can request a quote by clicking on the ‘Get A Quote’ button in the top right corner of the page.
Fusion has a global delivery model as it is spread across 19 centers and 9 countries. If you outsource to Fusion, you can benefit from its rich technology, strict compliance adherence, and quality control, skilled tech agents, multichannel and multilingual support and streamlined call center processes.
You will find a Fusion center in these ten countries: United States, UK, Albania, Morocco, India, Philippines, Columbia, Canada, El Salvador and Jamaica. We operate from 22 global locations and offer you excellent product services outsourcing for a higher ROI and better CX.