Information
Technology
Customer
Support Services

Information Technology
Customer Support Services

IT OUTSOURCING SERVICES
WITH HUMAN CONNECT

IT businesses operate within a highly competitive and dynamic global market structure. To excel here, a business must focus on delivering an exceptional customer experience (CX) at every touchpoint. A BPO service provider with a cost-effective service model can help them achieve this.

We have 30+ years of experience in the customer service business. This, combined with our expert resources, smart infrastructure, and innovative technology, makes us the ideal outsourcing partner for your IT business.

As a reputed IT helpdesk services, our approach keeps each customer interaction in focus and customizes the CX model according to your unique challenges. We also have multichannel and multilingual capabilities that can accommodate a wide range of consumers within a unified framework.

Along with the technical and operational prowess of a IT outsourcing services, we have a team of certified engineers that ensures prompt resolution of every query. These efforts result in improved customer satisfaction, reduction in attrition rate, and higher ROI.

SERVICE OFFERING

Technical Support

We offer L0, L1, L2, and L3 IT helpdesk services to IT services companies where we resolve simple to complex tech issues your customers face.

Complaint Handling

We offer complaint handling services where customers can lodge their complaints, and we help them find a prompt resolution.

Customer Support

We offer IT outsourcing services to your customers via voice, chat, email, and text in over 40 languages, improving the overall CX.

IT Answering Services

We answer various customer queries regarding your services through the preferred communication channels of your customers as a part of our IT outsourcing services.

THE FUSION FACTOR

Rightshoring

PCI-DSS
Certified

40+
Language
Support

Ensured Business
Continuity

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    FAQ's

    FAQ's

    What should I look for when outsourcing IT services?

    When you are outsourcing IT services, there are tons of factors to look for like quality of the service, technology, and resources, ability to meet deadlines, IT helpdesk services, IT customer support, clearly written SLAs, and relevant industry experience.

    How are customers handled in IT services outsourcing?

    IT outsourcing services are offered by IT professionals and certified experts in a call center. When customers enquire about IT related - services or need assistance with IT troubleshooting, the experts provide consistent and prompt support.

    How much does outsourcing IT service cost?

    IT outsourcing services costs can vary widely, depending on the complexity of the service. Some IT service providers also charge a flat monthly fee. The price varies from service to service, hiring type like dedicated or share. Different companies charge differently for IT services outsourcing. To know our pricing, you can request a quote by clicking on the ‘Get A Quote’ button in the top right corner of the page.

    Why should I outsource our IT services to Fusion?

    Fusion has experience in providing IT outsourcing services and new technology implementation support to companies and customers. Whether you need the expertise to fill a gap in your in-house IT department, or want a consultation about how to best design your cybersecurity infrastructure, or need to troubleshoot customers’ problems, Fusion can help. We are spread across 19 centers in 9 countries, assuring uninterrupted IT helpdesk services.

    Where Can I Find The Best IT Help Desk Services?

    You can consider Fusion when it's about IT Outsourcing services. We have multiple centers across 22 locations spread over United States, UK, Albania, Morocco, India, Philippines, Columbia, Canada, El Salvador and Jamaica. Our presence in these ten countries can help you find the right shore partner for your endeavors.