Financial Technology
Customer Support
Outsourcing

Financial Technology
Customer Support
Outsourcing

PERSONALIZED
GLOBAL FINTECH SOLUTIONS
TO DELIVER
SEAMLESS CX

FinTech businesses thrive to deliver accessible financial services at customers’ convenience. But the mounting pressure of consumer expectation makes it very challenging for them to stay on course. A reliable global Fintech solutions provider can help in addressing these challenges by providing a personalized and prompt customer experience (CX).

At Fusion, we closely understand the FinTech industry - from its latest trends to operational requirements. A leading name in financial services outsourcing, we translate this understanding into a responsive and scalable CX framework - capable of accommodating varied customer needs seamlessly.

Our agents are well-trained to improve communication standards, resolve queries on the first contact, and reduce the churn rate as a part of our global Fintech solutions. We also conduct timely quality checks to measure success, close loose ends, and register actionable insights.

SERVICE OFFERING

Customer Service

From voice and chat to email and social media – our agents can proficiently handle your customer service across channels.

Payment Support

Money transfer, income verification, payment – our agents are experienced in handling all payment related issues via multiple channels.

App Support

Our skilled tech agents can guide customers through complex applications with ease and understanding of a global Fintech solutions provider.

Collection Support

A prominent name in financial services outsourcing, we can provide support service for both 1st party and 3rd party collections.

Customer Acquisition

Our team also helps you acquire new customers and ensure that your business’s values and brand voice reflect our service from the first interaction.

Back Office

We have proprietary back office software that is enabled with optimal data security features. It makes the entire process of data collection, registration, and administration secure and efficient.

THE FUSION FACTOR

Certified
Tech Support

PCI-DSS
Certified

40+
Language
Support

Ensured Business
Continuity

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    FAQ's

    FAQ's

    What should I look for when outsourcing customer service?

    When outsourcing customer service, you should find a call center that is professional, patient, and work with a customer-first attitude. Customer service is a broad term that varies from industry to industry. So, make sure your global Fintech solutions outsourcing partner has relevant industry experience, comply with necessary regulations, and provides clear communication.

    How are customers handled in outsourcing?

    Customers are handled with professionalism and empathy in a call center. Financial services outsourcing agents address customer inquiries over multiple channels like phone, chat, email, and text. Customers also get the option to interact in their preferred language.

    How much does outsourcing customer service cost?

    If you look around the internet, you will find outsourced customer service has various ranges. This bar varies based on locations, industry, and services you are seeking. Popular outsourcing destinations like India or the Philippines are known for affordable outsourcing services. If you want native English countries like the UK or USA, the cost goes up. To know our pricing, you can request a quote by clicking on the ‘Get A Quote’ button in the top right corner of the page.

    Why should I outsource our services to Fusion?

    When you outsource to Fusion, you get excellent global Fintech solutions, including customer support that also positively affects cost control. Fusion has a global delivery model spread across 19 centers and 9 counties. We offer multilingual, multichannel support for your startup business and bring operational efficiency.

    Is Fusion a Global Fintech Solutions Provider?

    We proudly announce that Fusion has its foothold in 10 major countries, including United States, UK, Albania, Morocco, India, Philippines, Columbia, Canada, El Salvador and Jamaica. Our centers across 22 locations in these countries help us offer you global Financial Services Outsourcing facilities at a cost-effective pricing model.