Education Technology
Call Center

Education Technology
Call Center


The EdTech industry is forever growing and was worth around $89.49 billion in 2020. Also, the estimated growth rate is expected to be staggering at 19.9% between 2021 and 2028. So, you already see that the industry has huge potential if you know the right way to strategize and implement.

The industry requires acute consumer understanding, customer experience management and an agile infrastructure. So, the most effective bet is the is an education technology call center to handle the customer experience department and make your offerings more accessible and personalized to the students, parents, and educators.

What You Need to Scale Up Your Business with EdTech Outsourcing Services

Education call center outsourcing has become a very important part of the industry owing to the comprehensive marketing and customer support it offers. By setting up such a process, you get

  • Flexibility and Scalability
    EdTech outsourcing services offer scalability to your business. You can scale up or down based on your requirement without worrying about hiring employees or training them. The flexibility helps you focus on your operational process while the marketing and customer support helpdesk is nearly automated.
  • Streamlined Services and Enhanced Query Resolution
    With scalability and expert assistance, you can improve on your customer support wait time to a great extent. Students and parents can have their queries resolved quicker, giving your customer satisfaction a big boost.
  • Data Analysis
    Having an in-house data analysis set up is challenging and requires a lot of capital. However, if you hire EdTech outsourcing services, you can skip the challenges associated to this setup and get help from crucial analytics to fine-tune your offerings and customer services better.
  • Personalized Customer Experience
    Having an in-house data analysis set up is challenging and requires a lot of capital. However, if you hire EdTech outsourcing services, you can skip the challenges associated to this setup and get help from crucial analytics to fine-tune your offerings and customer services better.

What Fusion Brings to the Table for Your EdTech Business

With a global presence, Fusion has had decades of experience in the BPO industry and can be your customer services outsourcing for eLearning platform option. We boast on this expertise and our skilled agents who can provide the best possible customer experience to build your brand reputation and boost your revenue.

With eLearning helpdesk outsourcing with us, you get

  • Customer support service in over 40 languages to reach to a wider audience
  • Complete education call center setup with expert agents and service flexibility
  • Business continuity ensured
  • Fusion is the right EdTech Outsourcing Services provider globally, and you can find a nearshore center in the United States, UK, Albania, Morocco, India, Philippines, Columbia, Canada, El Salvador and Jamaica. We are operating from 10 countries and include 22 locations under our belt.

So, make use of the growing EdTech sector by winning the race of customer satisfaction and lead generation with Fusion. Get in touch today!


Lead Generation

We leverage multiple platforms to generate high-quality leads for your business. Our EdTech outsourcing services tap into social media, co-reg, email, and direct and paid marketing.

Proctoring Service

We also offer proctoring services for online education platforms, schools, colleges and universities. The infrastructure we execute are at par with the modern development and your requirements.

Customer Service

Our education call center outsourcing services include every almost everything, from resolving payment issues to new enrollments. Our trained agents can attend parents, teachers and students across platforms and in multiple languages.

Counseling Support

We train our agents with your business offerings and specifics to ensure expert counseling to parents and students who have difficulty choosing a course.


Tech Support



Ensured Business


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    What services can schools/colleges outsource?

    EdTech outsourcing services include lead generation, appointment setting, chat support, course inquiry answering, email support, follow-up, emergency hotline, voice and text emergency response, fundraising campaign, strident survey, bookstore support, e-learning registration, and enrollment support, student loan support, college event/seminar promotion, and registration support.

    How does outsourcing help students?

    Students get seamless customer service from the education technology solutions provider. They don’t have to roam around carelessly for campus tours; they get appointment scheduling support for important events like financial aid programs; they get virtual bookstore support and school/college admission assistance.

    Is education call center outsourcing expensive?

    As EdTech outsourcing services come with several advantages, like streamlined service and decreased Average-Handling-Time, robust data collection and effective marketing, increased brand awareness, and many others, it reduces your cost of operations.

    Why should I outsource our education services to Fusion?

    As a global delivery call center, Fusion offers world-class education technology solutions – from selling education packages to assisting students with their queries. We have tested methodologies and advanced technology that will add value to your educational services and products.