WORK AT HOME
WORK AT HOME
The COVID-19 pandemic has impacted business continuity like never before. But where there is a challenge, there is also an opportunity to innovate - the shift from traditional to remote working is one such example. In handling this migration swiftly at scale, a business needs a reliable partner with the best talent and a peerless infrastructure.
We have them both. Our work at home solutions by expert remote agents include 3000+ support agents spread across 14 countries. They are all well trained and equipped with a highly secure access mechanism - it enables them to run all support-related operations seamlessly.
From general queries to specific product/service grievances, our agents can handle all the sales-based concerns efficiently.
We have 3000+ skilled work-at-home agents capable of providing comprehensive multilingual multichannel customer service.
Our agents are equipped with upgraded techs that enable them to seamlessly execute backoffice jobs remotely.
We offer work at home solutions by expert remote agents who can remotely assist teams, streamline daily operations, and track project progress till conclusion.
THE FUSION FACTOR
Work at home
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How can you manage unprecedented call volume?
We have the right tool and technology that allow us to rightly estimate the call volume and manage our workforce accordingly with our proprietary workforce management tool. In case of unprecedented call volume, we can quickly deploy our work at home solutions by expert remote agents to ensure that your customers do not have to wait for long to talk to a live agent.
Does your work-at-home model support any other channel?
In our work-at-home model, we support voice, chat, and email channels. As a multichannel BPO, we have a large agent pool cross-trained in offering support through all three channels.
Information security in your work-at-home model
Being a business leader, Fusion BPO Services ensures standardized security maintenance procedures. As a PCI-DSS v3.2 and ISO/IEC 27001:2013 certified BPO, we are committed to the protection of your data.
Are your services cost-effective?
Yes, we are committed to providing work at home solutions by expert remote agents to our clients at a reasonable price. You can always ask for a quote for detailed pricing.
From Where Does Your Work At Home Team Operate?
Fusion offers work at home solutions by expert remote agents who operate from different corners of the United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, El Salvador, Jamaica, Thailand, Mexico, Kosovo and Indonesia. We have our centers spread across 27 locations, which has given us an edge over the other service providers in the industry. You will conveniently find an onshore or nearshore stop to have your work problems sorted!