DIGITAL
SOLUTIONS

DIGITAL
SOLUTIONS

DIGITAL IS THE
WAY FORWARD

As a well-known Digital Transformation Solutions Provider, we offer state-of-the-art digital solutions designed to improve operational efficacy with automation, artificial intelligence, and machine learning. When integrated into your existing call center infrastructure, these solutions can significantly minimize the cost of operations, the chance of errors, structural complexity, and improve contact center performance.

RPA

WFM

AI-ML FAQ

S2T

Robotic Process Automation Solutions

ROBOTIC PROCESS AUTOMATION

Automate your repetitive and routine non-core tasks and save time and money by optimizing resources with our proprietary Robotic Process Automation solution. Our custom RTA bots can perform real-time Monitoring, multichannel callouts, timely and accurate reporting of the service levels, boosting the overall efficiency and performance.

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Work Force Management Solutions

WORKFORCE MANAGEMENT

Simplify every aspect of your workforce management in a fair, productive, and supportive way with our automated workforce management solution. Our workforce management tool can streamline your workforce and reduce time in routine works and increase efficiency through automation and self-service.

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Knowledge Base Management Software

AI-ML FREQUENTLY ASKED QUESTIONS

Our AI and machine learning-based digital FAQ solution can reduce agent effort to find accurate answers to customer queries - reducing the on-hold time and the average handling time significantly in the process. The custom FAQ BOTs capture the Human sentiment through NLP (natural language processing) and provide correct resolution promptly, resulting in a better customer experience.

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Speech To Text Solution

Speech-To-Text

With our proprietary Speech-to-Text automation solution, you can leverage voice data analytics to analyze audio content to gather valuable customer insights, measure your support efforts, and implement the data to improve the customer experience at every touchpoint. With its advanced machine learning and natural language processing (NLP) capability, it can help you understand customer expectations and deliver on the same.

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THE FUSION FACTOR

40+ Language
Support

7000+ Skilled
Agents

Multichannel
Support

Compliant
Data

FROM THE BLOG

5 Benefits Of Using AI-Based Chatbots For Your Business

Chatbots have been on the rise since a couple of years and have already gained popularity. Chatbots can help businesses interact with their customers and prospects in a new way using messaging apps, the latest technology, and Artificial Intelligence. What is a Chatbot? A chatbot is a service that can interact with you just like […]

5 Types of Self-Service Customer Service Options That Can Boost Customer Experience

While voice remains the number one channel for interaction between business and its customers, the new age customers today are more inclined to solve the basic customer service issues by themselves.  And for that reason, businesses today are adding self-service to their customer service channels. Self-service can not only help customers to save time but […]

Will AI (Artificial Intelligence) Replace Or Enhance A Call Center?

In this age of technology, we move towards a day when all our problems can be resolved at the press of a button. However, such a day of instant quality solutions to the difficult problem is still a distant dream. However, some think that the incorporation of artificial intelligence (AI) will change the whole call […]

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    FAQ's

    FAQ's

    How will my project be handled if I outsource to Fusion BPO Services?

    As a leading Digital Transformation Solutions Provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your Digital Transformation Solutions Provider, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, as a Digital Transformation Solutions Provider, we are committed to providing quality Digital solutions to our clients at a reasonable price. You can always ask for a quote for detailed pricing.

    Do you have the adequate infrastructure and technology to support my business processes?

    Fusion is a leading Digital Transformation Solutions Provider with 19 offices in 9 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.

    I want to outsource my services to Fusion BPO Services. What should I do?

    Once you've decided to outsource your services to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.