Capabilities

Capabilities

SPECIALIZED
SERVICE SOLUTIONS
THAT KEEP YOUR
BUSINESS ONE STEP
AHEAD

Leverage Contact Center Services Capabilities To Add Value To Your Business

Improve your business processes and your customer experience by choosing the right outsourcing partner. With our state-of-the-art multichannel and omnichannel services, a strong, multilingual global workforce, and innovative shoring solutions we can add value to your business and give it the edge it needs to stay ahead of the competition. To keep the standards high, we also provide quality assurance mechanisms, strategized communication models, and knowledge process outsourcing.

Contact Tracing

Work-at-Home

Right Shoring

Multilingual

Omnichannel

Quality Assurance

KPO

Contact Tracing Services

Contact Tracing

From our HIPAA-compliant Healthcare BPO, we are providing numerous stakeholders a comprehensive contact tracing service during the Covid-19 pandemic. It covers all the crucial requirements from conducting surveys, following a CDC-compiled process of supporting patients to warning contacts of the exposure via non-voice channels.

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Work At Home Solutions by Expert Remote Agents

Work-at-home

Our work-at-home solution connects your business with our talent pool of 3000+ experienced agents. They work within a flexible and scalable infrastructure that effectively resolves problems of business continuity.

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Right Shoring Call Center

Right Shoring

Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.

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Multilingual Call Center Outsourcing Services

Multilingual

Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 6500+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.

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Omnichannel Call Center

Omnichannel

Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.

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End-to-End Quality Assurance Services and Audit Services

QUALITY ASSURANCE

Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.

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Knowledge Process Outsourcing (KPO) Call Center Services

KPO

Knowledge process outsourcing (KPO) gives you the flexibility to outsource knowledge-intensive tasks into capable hands. Our KPO services are available for accounting, payroll, HR, and management - all handled by a proficient team of domain experts with a combined experience of more than three decades.

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THE FUSION FACTOR

Customizable
Solutions

12,000+
Skilled
Agents

PCI-DSS
Certified

FROM THE BLOG

Why Is Third-party Verification the Best Practice for Retail Energy Providers?

Utilities and retail energy providers have benefited from TPV in many ways. Businesses can easily access the actual recording of the customers confirming services. It has often been used to deal with business disputes, especially when things start getting more prominent. One instance is where there may be confusion as to what the customer actually […]

How to Leverage the Top 3 CX Trends in 2023 and Beyond

The Banking and Financial Services sector is changing rapidly owing to increased regulations, changing customer behaviour and expectations, and surmounting competition. To stay relevant and thrive in the present scenario, banking and financial services organizations need to be creative with their plans to distinguish themselves in 2023. They will need to delve deep into customer […]

9 Customer-Focused Call Center KPIs You Need To Start Tracking Today

In a traditional environment, businesses often emphasize tracking a few call center KPIs to determine their outsourcing partner’s efficiency and performance. These include -Cost Per Call, Call Abandon Rate, Hold Time, and AHT. However, with an increased focus on customer centricity among organizations, many companies today are now interested in tracking a wide range of […]

5 ways a Superior CX Delivery Can Transform The Travel and Tourism Industry

A recent McKinsey report on the travel and tourism industry shows the landscape has seen some “unprecedented” changes since the pandemic, such as – lockdowns, restrictions on travel, and an overall ban on hospitality-based experiences. These challenges have left the sector in a state of turmoil. However, the demand for amazing travel and tourism experience […]

5 Ways Call Center Analytics Can Improve CX

Call centers (also referred to as contact centers) sit at the core of many blooming businesses. Today’s call center technology is complex and powerful, using a broad range of evolving technologies for the web, IVR, and other channels that must work in unity to deliver a seamless omnichannel customer journey. Interaction mediums are changing at […]

Outsourcing Patient Access Call Center Services – How Can Healthcare Providers Improve Patient Experience

With patients becoming consumers, healthcare providers are looking to transform their patient experience with patient access, which is considered the first and the most frequent contact point of patient-provider interaction. Patient access can often significantly influence a patient’s idea about the healthcare organization and their journey with that provider. Patients today have high expectations from […]

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    FAQ's

    FAQ's

    How will my project be handled if I outsource to Fusion BPO Services?

    As a leading BPO company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing.

    Why outsource customer services to Fusion BPO?

    The major reason why you should outsource customer service to Fusion is that we can help you deliver better CX and customer engagement cost-effectively. We also help you focus on your business goals and planning and contribute to business growth.

    How can I outsource my customer service to Fusion BPO?

    Once you've decided to outsource customer service to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.