CAPABILITIES

CAPABILITIES

SPECIALIZED
SERVICE SOLUTIONS
THAT KEEP YOUR
BUSINESS ONE STEP
AHEAD

Improve your business processes and your customer experience by choosing the right outsourcing partner. With our state-of-the-art multichannel and omnichannel services, a strong, multilingual global workforce, and innovative shoring solutions we can add value to your business and give it the edge it needs to stay ahead of the competition. To keep the standards high, we also provide quality assurance mechanisms, strategized communication models, and knowledge process outsourcing.

Contact Tracing

Work-at-Home

Right Shoring

Multilingual

Omnichannel

Quality Assurance

KPO

Contact Tracing Services

Contact Tracing

From our HIPAA-compliant Healthcare BPO, we are providing numerous stakeholders a comprehensive contact tracing service during the Covid-19 pandemic. It covers all the crucial requirements from conducting surveys, following a CDC-compiled process of supporting patients to warning contacts of the exposure via non-voice channels.

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Work At Home Solutions by Expert Remote Agents

Work-at-home

Our work-at-home solution connects your business with our talent pool of 3000+ experienced agents. They work within a flexible and scalable infrastructure that effectively resolves problems of business continuity.

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Right Shoring Call Center

Right Shoring

Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.

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Multilingual Call Center Outsourcing Services

Multilingual

Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 6500+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.

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Omnichannel Call Center

Omnichannel

Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.

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End-to-End Quality Assurance Services and Audit Services

QUALITY ASSURANCE

Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.

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Knowledge Process Outsourcing (KPO) Call Center Services

KPO

Knowledge process outsourcing (KPO) gives you the flexibility to outsource knowledge-intensive tasks into capable hands. Our KPO services are available for accounting, payroll, HR, and management - all handled by a proficient team of domain experts with a combined experience of more than three decades.

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THE FUSION FACTOR

Customizable
Solutions

7000+
Skilled
Agents

PCI-DSS
Certified

FROM THE BLOG

Retail Call Center Trends to Follow In 2021 And Beyond

After accessing how customer management changed in the post-pandemic world, we decided to peek over the landscape for retail. Since online shopping has become the dynamic force that helped us steer through the recent crisis, it is evident that the sector went through drastic evolution over the past few months. According to the US Census Bureau report, […]

Customer Management in a Post-Pandemic World: 5 Ways of Adapting to the Change

There are multiple reasons for businesses to feel optimistic this year. First, all adults are now eligible for the COVID-19 vaccine, and the recent ‘new-normal’ phase has become pretty normal to us by now. Moreover, economists also predict that a solid economic recovery might be lurking in the corner.   But the pre-pandemic normalcy is yet […]

Are You Lead Generation Ready For 2021? Tips From Our Call Center Experts

Before you get into the details of lead generation or start looking for ways to generate leads or form strategies for the same, the first step is to ask six questions – Who? What? Where? When? How and Why? It will help you narrow down your list of lead generation companies if you are planning to outsource.  […]

Case Study for Home Improvement Business: Acquire Customers with Minimum Cost of Acquisition

 

Fusion BPO Services Win Clutch Award for Best BPO Company

Businesses and organizations engage with business process outsourcing to fill in a crucial segment on their teams. BPO teams play an important role in their operations, mainly serving as an extension of their internal operations. As a BPO agency with presence in 9 countries across the globe, we provide different services and solutions for our […]

The Future Of BPO Services In The Aftermath Of COVID-19

The COVID-19 pandemic has exposed weaknesses in the traditional BPO model globally. With lockdowns and disrupted business operations, organizations have also explored the possibilities of long-term work-from-home. However, remote working in BPO is not a new kid on the block. Global BPO services providers, like Fusion, have agents working from different centers in different locations and providing […]

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    FAQ's

    FAQ's

    How will my project be handled if I outsource to Fusion BPO Services?

    As a leading BPO company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing.

    Why outsource customer services to Fusion BPO?

    The major reason why you should outsource customer service to Fusion is that we can help you deliver better CX and customer engagement cost-effectively. We also help you focus on your business goals and planning and contribute to business growth.

    How can I outsource my customer service to Fusion BPO?

    Once you've decided to outsource customer service to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.