Contact Center
Services Capabilities

Contact Center
Services Capabilities

SPECIALIZED
SERVICE SOLUTIONS
THAT KEEP YOUR
BUSINESS ONE STEP
AHEAD

Improve your business processes and your customer experience by choosing the right outsourcing partner. With our state-of-the-art multichannel and omnichannel services, a strong, multilingual global workforce, and innovative shoring solutions we can add value to your business and give it the edge it needs to stay ahead of the competition. To keep the standards high, we also provide quality assurance mechanisms, strategized communication models, and knowledge process outsourcing.

Contact Tracing

Work-at-Home

Right Shoring

Multilingual

Omnichannel

Quality Assurance

KPO

Contact Tracing Services

Contact Tracing

From our HIPAA-compliant Healthcare BPO, we are providing numerous stakeholders a comprehensive contact tracing service during the Covid-19 pandemic. It covers all the crucial requirements from conducting surveys, following a CDC-compiled process of supporting patients to warning contacts of the exposure via non-voice channels.

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Work At Home Solutions by Expert Remote Agents

Work-at-home

Our work-at-home solution connects your business with our talent pool of 3000+ experienced agents. They work within a flexible and scalable infrastructure that effectively resolves problems of business continuity.

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Right Shoring Call Center

Right Shoring

Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.

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Multilingual Call Center Outsourcing Services

Multilingual

Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 6500+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.

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Omnichannel Call Center

Omnichannel

Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.

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End-to-End Quality Assurance Services and Audit Services

QUALITY ASSURANCE

Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.

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Knowledge Process Outsourcing (KPO) Call Center Services

KPO

Knowledge process outsourcing (KPO) gives you the flexibility to outsource knowledge-intensive tasks into capable hands. Our KPO services are available for accounting, payroll, HR, and management - all handled by a proficient team of domain experts with a combined experience of more than three decades.

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THE FUSION FACTOR

Customizable
Solutions

10000+
Skilled
Agents

PCI-DSS
Certified

FROM THE BLOG

5 Ways A Banking BPO Can Enhance the Customer Experience in the Age of Digital Banking

The recent pandemic has accelerated digital adoption among customers, forcing banks and financial institutions to opt for digital transformation to digitize their operations quickly and efficiently. The situation has led banks and other financial institutions to digitize most of their banking operations to cater to their customers’ changing needs. The pandemic has also shaped customer […]

Why Albania Is Perfect Nearshore Customer Service Outsourcing Location for Italy

Albania, in recent times, has become a hotspot for BPO services, mainly Customer Support functions. This is particularly true for nearshore outsourcing for businesses in European countries like Italy, Switzerland, Germany, France, the UK, etc. Furthermore, the gradual ascension from a potential European Union candidate in the early 2000s to an EU candidate in 2014 […]

Why Outsourcing Sales Support for Your Business is Vital in 2022?

Outsourcing sales support is a common practice for most businesses. Moreover, hiring experts is the best option if you plan to grow your business most cost-effectively. When you receive exceptional support, you can spark growth towards new industries and businesses. Also, many think that sales outsourcing firms are standard options for call centers or IT […]

Does COVID Contact Tracing for The Delta Variant Work for Omicron?

According to recent news reports, close to 73% of new COVID-positive cases in the US are due to the Omicron variant. Even the Centers for Disease Control and Prevention (CDC) has claimed that the Omicron variant is far more dangerous and “severe” than its predecessor – the Delta variant. And while COVID Contact Tracing has […]

Top 5 Live Chat Support Trend for 2022 and Beyond

81% of customer service leaders are now investing 36% more in live chat and messaging. Customers expect personalized service, and they don’t necessarily want to pick up the phone or wait for an email response. In such conditions, live chat support is the best option. The latest mechanism enables the support team to deliver exemplary […]

Ecommerce Call Center: Rightly Supporting Ecommerce Fulfilment at Every Stage 

The eCommerce industry has been experiencing rapid growth in the past few years. With the pandemic accelerating the digital adoption rate, the growth of the eCommerce sector has skyrocketed, and there is no sign of slowing down. However, with the eCommerce industry booming, the competition has become fiercer. In order to stay ahead of the […]

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    FAQ's

    FAQ's

    How will my project be handled if I outsource to Fusion BPO Services?

    As a leading BPO company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing.

    Why outsource customer services to Fusion BPO?

    The major reason why you should outsource customer service to Fusion is that we can help you deliver better CX and customer engagement cost-effectively. We also help you focus on your business goals and planning and contribute to business growth.

    How can I outsource my customer service to Fusion BPO?

    Once you've decided to outsource customer service to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.