Contact Center
Services Capabilities

Contact Center
Services Capabilities

SPECIALIZED
SERVICE SOLUTIONS
THAT KEEP YOUR
BUSINESS ONE STEP
AHEAD

Improve your business processes and your customer experience by choosing the right outsourcing partner. With our state-of-the-art multichannel and omnichannel services, a strong, multilingual global workforce, and innovative shoring solutions we can add value to your business and give it the edge it needs to stay ahead of the competition. To keep the standards high, we also provide quality assurance mechanisms, strategized communication models, and knowledge process outsourcing.

Contact Tracing

Work-at-Home

Right Shoring

Multilingual

Omnichannel

Quality Assurance

KPO

Contact Tracing Services

Contact Tracing

From our HIPAA-compliant Healthcare BPO, we are providing numerous stakeholders a comprehensive contact tracing service during the Covid-19 pandemic. It covers all the crucial requirements from conducting surveys, following a CDC-compiled process of supporting patients to warning contacts of the exposure via non-voice channels.

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Work At Home Solutions by Expert Remote Agents

Work-at-home

Our work-at-home solution connects your business with our talent pool of 3000+ experienced agents. They work within a flexible and scalable infrastructure that effectively resolves problems of business continuity.

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Right Shoring Call Center

Right Shoring

Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.

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Multilingual Call Center Outsourcing Services

Multilingual

Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 6500+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.

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Omnichannel Call Center

Omnichannel

Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.

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End-to-End Quality Assurance Services and Audit Services

QUALITY ASSURANCE

Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.

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Knowledge Process Outsourcing (KPO) Call Center Services

KPO

Knowledge process outsourcing (KPO) gives you the flexibility to outsource knowledge-intensive tasks into capable hands. Our KPO services are available for accounting, payroll, HR, and management - all handled by a proficient team of domain experts with a combined experience of more than three decades.

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THE FUSION FACTOR

Customizable
Solutions

14000+
Skilled
Agents

PCI-DSS
Certified

FROM THE BLOG

Are Insurance Call Center Services Still Effective?

Are Insurance Call Center Services Still Effective? If you are an established health and life insurance provider, you might not have the best of experience in the last 18 months or so. The insurance sector is reported to have faced losses of around USD 80 billion during the ongoing Coronavirus pandemic. However, the industry is […]

Scopes and Challenges of Outsourcing Healthcare Call Center Services in United States

In the healthcare sector, people rely on healthcare experts to stay fit and healthy. Healthcare outsourcing can be one of the most challenging jobs. Moreover, it’s the representatives who help reach and give medical care to patients. However, not all healthcare call center services in the USA can be your trusted companion. Also, not every […]

Fusion BPO Services Named as India’s Best Recommended Medical Billing Services Provider

It’s been 33+ years since Fusion BPO Services started helping clients, and to this day, we get excited whenever we welcome new opportunities. As we celebrate our 33rd year in the industry, we’re delightfully beaming to share the latest achievement we’ve unlocked as a team. Most recently, we’ve been made aware that The Manifest recognized […]

How to Boost Customer Loyalty in E-Commerce Business by Outsourcing Live Chat Support

Customer loyalty is the key to business success. However, in this age of competition, one has to earn this loyalty over time by providing high-quality products and a great customer experience across the sales process. When your B2B or B2C business has an online presence, introducing e-commerce live chat support takes your customer service and […]

Customer Management Is A Game Of Chess: Meet The Chess Pieces

In this age of steep competition and ever-changing customer expectations, customer management is the key to business success. To manage your customers right, you have to have the skill, knowledge, foresight, along with a solid strategy – almost like a game of chess. You have to anticipate every challenge, plan your moves carefully and time […]

The Email Marketing Essentials for Business Success In 2021 And Beyond

The recent pandemic has changed the way businesses and companies used to operate. It is safe to say that some of these changes will continue to affect businesses in the long term. In fact, some experts are of the opinion that things will never be the same again for certain industries. In the past one […]

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    FAQ's

    FAQ's

    How will my project be handled if I outsource to Fusion BPO Services?

    As a leading BPO company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing.

    Why outsource customer services to Fusion BPO?

    The major reason why you should outsource customer service to Fusion is that we can help you deliver better CX and customer engagement cost-effectively. We also help you focus on your business goals and planning and contribute to business growth.

    How can I outsource my customer service to Fusion BPO?

    Once you've decided to outsource customer service to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.