Contact Center
Services Capabilities

Contact Center
Services Capabilities

SPECIALIZED
SERVICE SOLUTIONS
THAT KEEP YOUR
BUSINESS ONE STEP
AHEAD

Improve your business processes and your customer experience by choosing the right outsourcing partner. With our state-of-the-art multichannel and omnichannel services, a strong, multilingual global workforce, and innovative shoring solutions we can add value to your business and give it the edge it needs to stay ahead of the competition. To keep the standards high, we also provide quality assurance mechanisms, strategized communication models, and knowledge process outsourcing.

Contact Tracing

Work-at-Home

Right Shoring

Multilingual

Omnichannel

Quality Assurance

KPO

Contact Tracing Services

Contact Tracing

From our HIPAA-compliant Healthcare BPO, we are providing numerous stakeholders a comprehensive contact tracing service during the Covid-19 pandemic. It covers all the crucial requirements from conducting surveys, following a CDC-compiled process of supporting patients to warning contacts of the exposure via non-voice channels.

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Work At Home Solutions by Expert Remote Agents

Work-at-home

Our work-at-home solution connects your business with our talent pool of 3000+ experienced agents. They work within a flexible and scalable infrastructure that effectively resolves problems of business continuity.

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Right Shoring Call Center

Right Shoring

Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.

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Multilingual Call Center Outsourcing Services

Multilingual

Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 6500+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.

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Omnichannel Call Center

Omnichannel

Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.

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End-to-End Quality Assurance Services and Audit Services

QUALITY ASSURANCE

Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.

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Knowledge Process Outsourcing (KPO) Call Center Services

KPO

Knowledge process outsourcing (KPO) gives you the flexibility to outsource knowledge-intensive tasks into capable hands. Our KPO services are available for accounting, payroll, HR, and management - all handled by a proficient team of domain experts with a combined experience of more than three decades.

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THE FUSION FACTOR

Customizable
Solutions

12,000+
Skilled
Agents

PCI-DSS
Certified

FROM THE BLOG

How Can A Healthcare Call Center Improve Patient Communication For Healthcare Providers?

Today two-thirds of hospitals and other healthcare providers in the United States use a medical call center both in-house and outsourced. The reason behind the growing popularity of healthcare call center is their numerous benefits. In the past few years, the healthcare sector has seen a massive transformation. Besides the introduction of virtual patient care […]

7 Healthcare Call Center Best Practices For Patient Care Management

If you are willing to build a practice your patients enjoy working with, your call center is an excellent place to lay focus on. By employing call center best practices, you can enhance overall patient care management from improving patient care and reducing overhead costs to growing your healthcare business. Unfortunately, as anyone who’s had […]

How To Improve CX Delivery Performance In Healthcare Industry

The healthcare industry is growing at a rapid pace, especially during the pandemic. However, with the number of customers and patients increasing, the healthcare businesses are facing challenges regarding how best to cater to the new customers while also offering a stellar customer support to their existing customer base. With customer experience becoming a key […]

Fusion BPO Services in India: Making a Positive Impact

Since in incorporation in 2004 in Kolkata, India, Fusion BPO Services has grown exponentially and has carved a niche in the global BPO landscape within just 18 years. Today Fusion is present in 25 locations across 12 countries and catering to the myriad outsourcing needs of several industries worldwide, including retail, travel and Hospitality, Healthcare, […]

Bridging The Omnichannel Gap in Retail with Tech and Human Connect

Omnichannel has been around for a year now and many of the retail giants have experienced a significant amount of success by adopting omnichannel customer service. So, it can come as a surprise to you that your omnichannel strategy may still have some gaps in them. However, the gap does exist and it is keeping […]

5 Techniques of Collecting VoC and Improving Customer Engagement

Customer experience is a significant business differentiator these days. However, to outpace the competition with superior CX, you need to understand what your customers want. And to do so, you need to cultivate a strong understanding of who your customers are, what they love, and their struggles and challenges. Once you understand that, half the […]

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    FAQ's

    FAQ's

    How will my project be handled if I outsource to Fusion BPO Services?

    As a leading BPO company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing.

    Why outsource customer services to Fusion BPO?

    The major reason why you should outsource customer service to Fusion is that we can help you deliver better CX and customer engagement cost-effectively. We also help you focus on your business goals and planning and contribute to business growth.

    How can I outsource my customer service to Fusion BPO?

    Once you've decided to outsource customer service to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.