BANKING BPO &
CALL CENTER SERVICES
OUTSOURCING

BANKING BPO &
CALL CENTER SERVICES
OUTSOURCING

YOUR BANKING BPO PARTNER
TO OUTPERFORM YOUR COMPETITION WITH
PROACTIVE CX IN USA,
CANADA, INDIA & GLOBAL LOCATIONS

With significant growth comes greater challenges. As more and more people connect with the banking system, banks are struggling to accommodate their expectations into their service delivery. The growing market disruption, mounting operational cost, and scarcity of skilled resources make this challenge graver. Outsourcing customer operations to a banking BPO helps establish a customer experience (CX) that resolves these challenges and strengthens the market prospect. Research also substantiates this point, as 40% of the banking and financial institutions' helpdesk positions are outsourced today to ensure better efficiency in customer service.

We can be the reliable Banking BPO partner you need. We have 30+ years of extensive experience in managing customer service operations for various industries around the globe. Our expert agents translate this experience into a forward-thinking CX delivery that stretches over multiple channels, wherever your customers are available.

Deployment of such enhanced CX improves margin, drives value to the business, and boosts the overall market performance of the bank by onboarding new customers.

SERVICE OFFERING

Transaction processing

Our banking BPO agents are well trained to handle every grievance-related transaction process with utmost efficiency.

Account support

From account opening to account closing, our support team can manage it all. Our integrated dashboard makes it easy for agents to search and reply with relevant information – it reduces the customers’ on-call time and improves satisfaction rating.

Loan support

Everything starting from loan inquiry, underwriting, servicing, funding to the collection, data management, and customer support for loan and transactions, our loan helpdesk can effectively attend them all.

Customer Support

Our team of experts can help your customers facing any issues or provide them with the proper customer support for loan and transactions.

THE FUSION FACTOR

Global
Presence

PCI-DSS
Certified

7000+
Scalable
Workforce

40+
Language
Support

GET IN TOUCH

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    COUNTRIES WE ARE PRESENT IN

    Albania

    Our Financial Services BPO in Albania makes it easy for your financial business to access top-quality inbound & outbound contact center services and deliver best-in-class support to your valuable customers in the Balkan region.

    Morocco

    Access top-quality customer services outsourcing for banking companies in Morocco to deliver best-in-class customer engagement to your valuable customers with premium inbound & outbound contact center services.

    United Kingdom

    Superior banking call center outsourcing services in the United Kingdom to ensure that your customers have access to prompt and accurate banking assistance, helping them get convenient resolutions and satisfactory experiences

    The Philippines

    Deliver sophisticated customer experiences to your banking customers in the Philippines with the professional services of a top BPO company for banking services and help them find convenient resolutions to their issues.

    Indonesia

    Our best-in-class customer support infrastructure in Indonesia will help you deliver industry-leading call center services, improving your customer’s overall experience and developing strong and loyal brand-customer relationships.

    Jamaica

    Your banking business’s bottom line will witness significant improvement with our premium customer engagements. We will help you maximize revenue generation through positive customer interactions at every turn.

    Mexico

    Deliver top-quality customer engagements to your banking consumers in North America and South American countries with our premium customer support solutions in Mexico, driving incredible customer experiences.

    United States

    Our massive presence in the United States allows us to offer industry-leading customer services outsourcing for banking organizations in the country, helping you improve your brand identity through satisfactory customer engagements.

    India

    Access multilingual and omnichannel customer services for your diversified customer base in India, ensuring consistency in customer engagements regardless of which corner of the country your customers may be from.

    Thailand

    Give your customers the support they need and deserve with professional customer support for banking companies. Our multilingual and omnichannel contact center solutions will ensure consistent and superior CXM.

    Canada

    Our contact center in Canada ensures 24/7 availability for your customers in the country so that they can connect with your banking company at all hours. This will help you improve customer relationships and build trust in the brand.

    El Salvador

    Give your customer retention practices a significant boost with our 24/7 customer engagement services and help your banking business maximize customer acquisition to increase incoming revenues across different channels.

    Colombia

    Allow your customers to interact with brand representatives in their native languages with a top BPO company for banking services that offer best-in-class customer engagements in more than 40 global and regional languages.

    FAQ's

    FAQ's

    What kind of banking services can be outsourced?

    Banking services outsourcing to a reputed banking BPO is a widespread practice. A bank can outsource services like banking operations, adjustment and records retrieval, new account creation and maintenance, customer relationship management, credit card operations, customer service, third-party collection, loan verification and processing, and back-office accounting.

    What are the risks of banking outsourcing?

    Outsourcing in banking comes with several risks like poor service from the outsourced provider, third-party processes not in sync with the bank’s operations, insufficient knowledge of agents to understand banking complexities, the inaccurate credit assessment, and data breach. That is why you need an experienced banking BPO as your outsourcing partner.

    What are the benefits of banking outsourcing?

    There are many benefits of outsourcing in banking. It makes perfect sense for any bank struggling to execute processes internally with existing resources or skills. From improving operational performance, leveraging big data analytics to boosting customer satisfaction - outsourcing provides banks with new opportunities.

    Why should I outsource banking services to Fusion?

    You should outsource Banking Services to Fusion because our banking BPO operates from 27 centers in 14 countries. Along with the global delivery model, we also provide multilingual and multichannel support to Banks and Credit Unions. We are compliant with PCI-DSS to ensure data security.

    What Are The Services Offered By Fusion Banking BPO?

    Fusion BPO is popular for its enigmatic presence in 14 countries and 27 locations globally. Our areas of operation include United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, El Salvador, Jamaica, Thailand, Mexico, Kosovo and Indonesia. Our banking BPO offers Account handles, customer support, loan processing and reimbursement processing, transaction processes, and all other eminent services that your institution requires.