Customer
Engagement

Customer
Engagement

ENGAGEMENT
POWERED WITH
HUMAN CONNECT

With 30+ years of experience as a 24/7 customer engagement services provider and a deep understanding of the consumer lifecycle, we help you deliver an excellent customer experience (CX) at each touchpoint of a customer’s journey. Our customer engagement call center services help you boost the CSAT score, customer experience, and consumer loyalty through the power of human connect.

Customer Service

Tech Support

Live Chat

Social Media

Email

24/7  Customer Engagement Services Provider – Fusion BPO Services

CUSTOMER SERVICE

We help you streamline your customer service by making it simpler, faster, and cost-effective. As a 24/7 customer engagement services provider, we have the experience, expertise, technology, infrastructure, and resources to deliver superior customer service across all communication channels. Our team of customer service experts can handle customer service through multiple support channels in over 40 languages.

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24/7 Tech Support Services - Fusion BPO Services

TECH SUPPORT

Our team of certified engineers and tech support experts helps you deliver high-quality tech support to your customers. Our multilingual and multichannel L0, L1, and L2 tech support aim to resolve your customers' queries and tech-related issues while focusing on first-contact-resolution (FCR).

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Live Chat Support Services - BPO Chat Process

Live Chat

Live chat is an essential channel to deliver a high-quality digital customer experience. The cost-effective call center solution can deliver customer support in real-time, resulting in better customer engagement and customer satisfaction. A 24/7 customer engagement services provider, we can integrate our live chat solution seamlessly into your customer engagement strategy to deliver better CX.

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Social Customer Service - Social Media Lead Generation

SOCIAL MEDIA

Social media customer engagement is an essential aspect of boosting customer experience. We help you deliver prompt and effective customer support via all leading social media channels, engage your social media audience, generate quality leads and build a digital presence.

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Outsource Email Support Services

EMAIL

Our email support solutions can enhance your customer service process by providing your customers with prompt and accurate customer support via email. Our 24/7 multilingual email support service reduces the pressure on voice channels, helps your customers get detailed solutions to their problems, and boosts customer experience - the cost-effective way.

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THE FUSION FACTOR

Multichannel &
Multilingual

Quality
Assurance

Report and
Analysis

FROM THE BLOG

What Can the Outsourcing world learn from the Tokyo Olympics

Tokyo Olympic comes as the beacon of hope amid a time when anxiety and hopelessness has devoured the whole world. As we emerge as a race from the challenges of the pandemic, the international sports event reemphasizes the fact that we are all in this together. The Olympics have always turned adversity into success by […]

Retail Call Center Trends to Follow In 2021 And Beyond

After accessing how customer management changed in the post-pandemic world, we decided to peek over the landscape for retail. Since online shopping has become the dynamic force that helped us steer through the recent crisis, it is evident that the sector went through drastic evolution over the past few months. According to the US Census Bureau report, […]

Case Study for Home Improvement Business: Acquire Customers with Minimum Cost of Acquisition

 

Fusion BPO Services Win Clutch Award for Best BPO Company

Businesses and organizations engage with business process outsourcing to fill in a crucial segment on their teams. BPO teams play an important role in their operations, mainly serving as an extension of their internal operations. As a BPO agency with presence in 9 countries across the globe, we provide different services and solutions for our […]

The Future Of BPO Services In The Aftermath Of COVID-19

The COVID-19 pandemic has exposed weaknesses in the traditional BPO model globally. With lockdowns and disrupted business operations, organizations have also explored the possibilities of long-term work-from-home. However, remote working in BPO is not a new kid on the block. Global BPO services providers, like Fusion, have agents working from different centers in different locations and providing […]

Fusion Wins the Business Leader of the Year 2021 Award in Quality Segment

Fusion is pleased to announce that it has won the prestigious Business Leader of The Year 2021 award by World Leadership Congress and Award. We have won the ‘Quality Excellence Award for Best Operational Process’ & ‘Award for Best Operational Excellence & Quality in BPO Industry’ in the event. The award was presented at the […]

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    FAQ's

    FAQ's

    How will my project be handled if I outsource to Fusion BPO Services?

    As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.

    Do you have the adequate infrastructure and technology to support my business processes?

    Fusion is a leading 24/7 customer engagement services provider with 19 offices in 9 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.

    I want to outsource my services to Fusion BPO Services. What should I do?

    Once you've decided to outsource your services to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.