Customer Engagement
Services Outsourcing

Customer Engagement
Services Outsourcing


With 30+ years of experience as a 24/7 customer engagement services provider and a deep understanding of the consumer lifecycle, we help you deliver an excellent customer experience (CX) at each touchpoint of a customer’s journey. Our customer engagement call center services help you boost the CSAT score, customer experience, and consumer loyalty through the power of human connect.

Customer Service

Tech Support

Live Chat

Social Media


24/7  Customer Engagement Services Provider – Fusion BPO Services


We help you streamline your customer service by making it simpler, faster, and cost-effective. As a 24/7 customer engagement services provider, we have the experience, expertise, technology, infrastructure, and resources to deliver superior customer service and appointment setting services across all communication channels. Our team of customer service experts can handle customer service through multiple support channels in over 40 languages.

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24/7 Tech Support Services - Fusion BPO Services


Our team of certified engineers and tech support experts helps you deliver high-quality tech support to your customers. Our multilingual and multichannel L0, L1, and L2 tech support aim to resolve your customers' queries and tech-related issues while focusing on first-contact-resolution (FCR).

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Live Chat Support Services - BPO Chat Process

Live Chat

Live chat is an essential channel to deliver a high-quality digital customer experience. The cost-effective call center solution can deliver customer support in real-time, resulting in better customer engagement and customer satisfaction. A 24/7 customer engagement services provider, we can integrate our live chat solution seamlessly into your customer engagement strategy to deliver better CX.

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Social Customer Service - Social Media Lead Generation


Social media customer engagement is an essential aspect of boosting customer experience. We help you deliver prompt and effective customer support via all leading social media channels, engage your social media audience, generate quality leads and build a digital presence.

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Outsource Email Support Services


Our email support solutions can enhance your customer service process by providing your customers with prompt and accurate customer support via email. Our 24/7 multilingual email support service reduces the pressure on voice channels, helps your customers get detailed solutions to their problems, and boosts customer experience - the cost-effective way.

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Multichannel &


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Fusion BPO Services in India: Making a Positive Impact

Since in incorporation in 2004 in Kolkata, India, Fusion BPO Services has grown exponentially and has carved a niche in the global BPO landscape within just 18 years. Today Fusion is present in 25 locations across 12 countries and catering to the myriad outsourcing needs of several industries worldwide, including retail, travel and Hospitality, Healthcare, […]

Bridging The Omnichannel Gap in Retail with Tech and Human Connect

Omnichannel has been around for a year now and many of the retail giants have experienced a significant amount of success by adopting omnichannel customer service. So, it can come as a surprise to you that your omnichannel strategy may still have some gaps in them. However, the gap does exist and it is keeping […]

5 Techniques of Collecting VoC and Improving Customer Engagement

Customer experience is a significant business differentiator these days. However, to outpace the competition with superior CX, you need to understand what your customers want. And to do so, you need to cultivate a strong understanding of who your customers are, what they love, and their struggles and challenges. Once you understand that, half the […]

8 Ways to Improve Patient Experience in Your Healthcare Organization

The healthcare industry underwent some rapid changes in the past two years while responding to the COVID challenges. The pandemic has drastically changed patient care as well as patient expectations. To manage the expectation and deliver a stellar patient experience, healthcare institutes and medical practitioners need to streamline their patient interactions. Why is patient experience […]

A Guide To Great Ecommerce Customer Service Best Practices

Due to the current pandemic situation, consumers have turned to online transactions for anything from groceries to medicine as it allows them to stay at home and avoid getting infected. In addition, home delivery option has made life more convenient. In order to meet the changing customer expectations, retail companies have to start thinking in […]

CX 101: The Gen Z Chapter

While millennials are still the most significant customer base for most brands, it is essential to talk about Generation Z, the youngest generation of consumers. After all, they will be the biggest customer base with the most purchasing power in a few years. Studies show that in 2021, Generation Z already makes up 40% of […]


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    How will my project be handled if I outsource to Fusion BPO Services?

    As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.

    Do you have the adequate infrastructure and technology to support my business processes?

    Fusion is a leading 24/7 customer engagement services provider with 25 offices in 12 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.

    I want to outsource my services to Fusion BPO Services. What should I do?

    Once you've decided to outsource your services to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.