Customer Engagement
Services Outsourcing

Customer Engagement
Services Outsourcing

GLOBAL CUSTOMER ENGAGEMENT
SERVICES PROVIDER FOR
EFFECTIVE CX

With 30+ years of experience as a 24/7 customer engagement services provider and a deep understanding of the consumer lifecycle, we help you deliver an excellent customer experience (CX) at each touchpoint of a customer’s journey. Our customer engagement call center services help you boost the CSAT score, customer experience, and consumer loyalty through the power of human connect.

Customer Service

Tech Support

Live Chat

Social Media

Email

24/7  Customer Engagement Services Provider – Fusion BPO Services

CUSTOMER SERVICE

We help you streamline your customer service by making it simpler, faster, and cost-effective. As a 24/7 customer engagement services provider, we have the experience, expertise, technology, infrastructure, and resources to deliver superior customer service and appointment setting services across all communication channels. Our team of customer service experts can handle customer service through multiple support channels in over 40 languages.

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24/7 Tech Support Services - Fusion BPO Services

TECH SUPPORT

Our team of certified engineers and tech support experts helps you deliver high-quality tech support to your customers. Our multilingual and multichannel L0, L1, and L2 tech support aim to resolve your customers' queries and tech-related issues while focusing on first-contact-resolution (FCR).

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Live Chat Support Services - BPO Chat Process

Live Chat

Live chat is an essential channel to deliver a high-quality digital customer experience. The cost-effective call center solution can deliver customer support in real-time, resulting in better customer engagement and customer satisfaction. A 24/7 customer engagement services provider, we can integrate our live chat solution seamlessly into your customer engagement strategy to deliver better CX.

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Social Customer Service - Social Media Lead Generation

SOCIAL MEDIA

Social media customer engagement is an essential aspect of boosting customer experience. We help you deliver prompt and effective customer support via all leading social media channels, engage your social media audience, generate quality leads and build a digital presence.

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Outsource Email Support Services

EMAIL

Our email support solutions can enhance your customer service process by providing your customers with prompt and accurate customer support via email. Our 24/7 multilingual email support service reduces the pressure on voice channels, helps your customers get detailed solutions to their problems, and boosts customer experience - the cost-effective way.

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THE FUSION FACTOR

Multichannel &
Multilingual

Quality
Assurance

Report and
Analysis

FROM THE BLOG

9 Customer-Focused Call Center KPIs You Need To Start Tracking Today

In a traditional environment, businesses often emphasize tracking a few call center KPIs to determine their outsourcing partner’s efficiency and performance. These include -Cost Per Call, Call Abandon Rate, Hold Time, and AHT. However, with an increased focus on customer centricity among organizations, many companies today are now interested in tracking a wide range of […]

5 ways a Superior CX Delivery Can Transform The Travel and Tourism Industry

A recent McKinsey report on the travel and tourism industry shows the landscape has seen some “unprecedented” changes since the pandemic, such as – lockdowns, restrictions on travel, and an overall ban on hospitality-based experiences. These challenges have left the sector in a state of turmoil. However, the demand for amazing travel and tourism experience […]

5 Ways Call Center Analytics Can Improve CX

Call centers (also referred to as contact centers) sit at the core of many blooming businesses. Today’s call center technology is complex and powerful, using a broad range of evolving technologies for the web, IVR, and other channels that must work in unity to deliver a seamless omnichannel customer journey. Interaction mediums are changing at […]

Outsourcing Patient Access Call Center Services – How Can Healthcare Providers Improve Patient Experience

With patients becoming consumers, healthcare providers are looking to transform their patient experience with patient access, which is considered the first and the most frequent contact point of patient-provider interaction. Patient access can often significantly influence a patient’s idea about the healthcare organization and their journey with that provider. Patients today have high expectations from […]

How Can A Healthcare Call Center Improve Patient Communication For Healthcare Providers?

Today two-thirds of hospitals and other healthcare providers in the United States use a medical call center both in-house and outsourced. The reason behind the growing popularity of healthcare call center is their numerous benefits. In the past few years, the healthcare sector has seen a massive transformation. Besides the introduction of virtual patient care […]

7 Healthcare Call Center Best Practices For Patient Care Management

If you are willing to build a practice your patients enjoy working with, your call center is an excellent place to lay focus on. By employing call center best practices, you can enhance overall patient care management from improving patient care and reducing overhead costs to growing your healthcare business. Unfortunately, as anyone who’s had […]

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    FAQ's

    FAQ's

    How will my project be handled if I outsource to Fusion BPO Services?

    As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.

    Do you have the adequate infrastructure and technology to support my business processes?

    Fusion is a leading 24/7 customer engagement services provider with 27 offices in 14 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.

    I want to outsource my services to Fusion BPO Services. What should I do?

    Once you've decided to outsource your services to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.