Customer Engagement
Services Outsourcing

Customer Engagement
Services Outsourcing

GLOBAL CUSTOMER ENGAGEMENT
SERVICES PROVIDER FOR
EFFECTIVE CX

With 30+ years of experience as a 24/7 customer engagement services provider and a deep understanding of the consumer lifecycle, we help you deliver an excellent customer experience (CX) at each touchpoint of a customer’s journey. Our customer engagement call center services help you boost the CSAT score, customer experience, and consumer loyalty through the power of human connect.

Customer Service

Tech Support

Live Chat

Social Media

Email

24/7  Customer Engagement Services Provider – Fusion BPO Services

CUSTOMER SERVICE

We help you streamline your customer service by making it simpler, faster, and cost-effective. As a 24/7 customer engagement services provider, we have the experience, expertise, technology, infrastructure, and resources to deliver superior customer service and appointment setting services across all communication channels. Our team of customer service experts can handle customer service through multiple support channels in over 40 languages.

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24/7 Tech Support Services - Fusion BPO Services

TECH SUPPORT

Our team of certified engineers and tech support experts helps you deliver high-quality tech support to your customers. Our multilingual and multichannel L0, L1, and L2 tech support aim to resolve your customers' queries and tech-related issues while focusing on first-contact-resolution (FCR).

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Live Chat Support Services - BPO Chat Process

Live Chat

Live chat is an essential channel to deliver a high-quality digital customer experience. The cost-effective call center solution can deliver customer support in real-time, resulting in better customer engagement and customer satisfaction. A 24/7 customer engagement services provider, we can integrate our live chat solution seamlessly into your customer engagement strategy to deliver better CX.

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Social Customer Service - Social Media Lead Generation

SOCIAL MEDIA

Social media customer engagement is an essential aspect of boosting customer experience. We help you deliver prompt and effective customer support via all leading social media channels, engage your social media audience, generate quality leads and build a digital presence.

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Outsource Email Support Services

EMAIL

Our email support solutions can enhance your customer service process by providing your customers with prompt and accurate customer support via email. Our 24/7 multilingual email support service reduces the pressure on voice channels, helps your customers get detailed solutions to their problems, and boosts customer experience - the cost-effective way.

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THE FUSION FACTOR

Multichannel &
Multilingual

Quality
Assurance

Report and
Analysis

FROM THE BLOG

Are Insurance Call Center Services Still Effective?

Are Insurance Call Center Services Still Effective? If you are an established health and life insurance provider, you might not have the best of experience in the last 18 months or so. The insurance sector is reported to have faced losses of around USD 80 billion during the ongoing Coronavirus pandemic. However, the industry is […]

Scopes and Challenges of Outsourcing Healthcare Call Center Services in United States

In the healthcare sector, people rely on healthcare experts to stay fit and healthy. Healthcare outsourcing can be one of the most challenging jobs. Moreover, it’s the representatives who help reach and give medical care to patients. However, not all healthcare call center services in the USA can be your trusted companion. Also, not every […]

Fusion BPO Services Named as India’s Best Recommended Medical Billing Services Provider

It’s been 33+ years since Fusion BPO Services started helping clients, and to this day, we get excited whenever we welcome new opportunities. As we celebrate our 33rd year in the industry, we’re delightfully beaming to share the latest achievement we’ve unlocked as a team. Most recently, we’ve been made aware that The Manifest recognized […]

How to Boost Customer Loyalty in E-Commerce Business by Outsourcing Live Chat Support

Customer loyalty is the key to business success. However, in this age of competition, one has to earn this loyalty over time by providing high-quality products and a great customer experience across the sales process. When your B2B or B2C business has an online presence, introducing e-commerce live chat support takes your customer service and […]

Customer Management Is A Game Of Chess: Meet The Chess Pieces

In this age of steep competition and ever-changing customer expectations, customer management is the key to business success. To manage your customers right, you have to have the skill, knowledge, foresight, along with a solid strategy – almost like a game of chess. You have to anticipate every challenge, plan your moves carefully and time […]

The Email Marketing Essentials for Business Success In 2021 And Beyond

The recent pandemic has changed the way businesses and companies used to operate. It is safe to say that some of these changes will continue to affect businesses in the long term. In fact, some experts are of the opinion that things will never be the same again for certain industries. In the past one […]

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    FAQ's

    FAQ's

    How will my project be handled if I outsource to Fusion BPO Services?

    As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.

    Do you have the adequate infrastructure and technology to support my business processes?

    Fusion is a leading 24/7 customer engagement services provider with 20 offices in 10 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.

    I want to outsource my services to Fusion BPO Services. What should I do?

    Once you've decided to outsource your services to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.