Customer
Engagement

Customer
Engagement

ENGAGEMENT
POWERED WITH
HUMAN CONNECT

With 30+ years of experience in customer engagement and a deep understanding of the consumer lifecycle, we help you deliver an excellent customer experience (CX) at each touchpoint of a customer’s journey. Our customer engagement call center services help you boost the CSAT score, customer experience, and consumer loyalty through the power of human connect.

Customer Service

Tech Support

Live Chat

Social Media

Email

24/7  Customer Engagement Services Provider – Fusion BPO Services

CUSTOMER SERVICE

We help you streamline your customer service by making it simpler, faster, and cost-effective. We have the experience, expertise, technology, infrastructure, and resources to deliver superior customer service across all communication channels. Our team of customer service experts can handle customer service through multiple support channels in over 40 languages.

Learn More

24/7 Tech Support Services - Fusion BPO Services

TECH SUPPORT

Our team of certified engineers and tech support experts helps you deliver high-quality tech support to your customers. Our multilingual and multichannel L0, L1, and L2 tech support aim to resolve your customers' queries and tech-related issues while focusing on first-contact-resolution (FCR).

Learn More

Live Chat Support Services - BPO Chat Process

Live Chat

Live chat is an essential channel to deliver a high-quality digital customer experience. The cost-effective call center solution can deliver customer support in real-time, resulting in better customer engagement and customer satisfaction. We can integrate our live chat solution seamlessly into your customer engagement strategy to deliver better CX.

Learn More

Social Customer Service - Social Media Lead Generation

SOCIAL MEDIA

Social media customer engagement is an essential aspect of boosting customer experience. We help you deliver prompt and effective customer support via all leading social media channels, engage your social media audience, generate quality leads and build a digital presence.

Learn More

Outsource Email Support Services

EMAIL

Our email support solutions can enhance your customer service process by providing your customers with prompt and accurate customer support via email. Our 24/7 multilingual email support service reduces the pressure on voice channels, helps your customers get detailed solutions to their problems, and boosts customer experience - the cost-effective way.

Learn More

THE FUSION FACTOR

Multichannel &
Multilingual

Quality
Assurance

Report and
Analysis

FROM THE BLOG

Cast Study for Home Improvement Business: Acquire Customers with Minimum Cost of Acquisition

Fusion BPO Services Win Clutch Award for Best BPO Company

Businesses and organizations engage with business process outsourcing to fill in a crucial segment on their teams. BPO teams play an important role in their operations, mainly serving as an extension of their internal operations. As a BPO agency with presence in 9 countries across the globe, we provide different services and solutions for our […]

The Future Of BPO Services In The Aftermath Of COVID-19

The COVID-19 pandemic has exposed weaknesses in the traditional BPO model globally. With lockdowns and disrupted business operations, organizations have also explored the possibilities of long-term work-from-home. However, remote working in BPO is not a new kid on the block. Global BPO services providers, like Fusion, have agents working from different centers in different locations and providing […]

Fusion Wins the Business Leader of the Year 2021 Award in Quality Segment

Fusion is pleased to announce that it has won the prestigious Business Leader of The Year 2021 award by World Leadership Congress and Award. We have won the ‘Quality Excellence Award for Best Operational Process’ & ‘Award for Best Operational Excellence & Quality in BPO Industry’ in the event. The award was presented at the […]

Top 7 Outsourcing Trends That Will Rule in 2021

The business Process Outsourcing industry has rapidly developed, evolved, and embraced the latest technology. With the introduction of new economic policies, emerging technology and advanced job descriptions for BPO professionals, further predictions for future growth are apparent. Varied MNCs are now looking to outsource BPO services to popular call center servicer providers outsourcing destinations like the Philippines, India, Albania, […]

Telemarketing Outsourcing: The Secret To Running A Successful Business

Before success, businesses have to accept that they can’t do it all. An entrepreneur or a CEO probably loses peace of mind trying to make the company more successful. Irrespective of the market crisis and economic slowdown, you want your business to grow and increase profit margins. You want your targets to meet and sometimes, […]

GET IN TOUCH

Kindly fill-out the following form and we will get back to you.


    FAQ's

    FAQ's

    How will my project be handled if I outsource to Fusion BPO Services?

    As a leading BPO company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing.

    Do you have the adequate infrastructure and technology to support my business processes?

    Fusion is a leading customer service management company with 18 offices in 9 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.

    I want to outsource my services to Fusion BPO Services. What should I do?

    Once you've decided to outsource your services to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.