RETAIL CALL CENTER,
BPO & CUSTOMER
SUPPORT OUTSOURCING

RETAIL CALL CENTER,
BPO & CUSTOMER
SUPPORT OUTSOURCING

Efficient Retail BPO
With Custom Outsourcing Solutions

Supreme Customer Support & Call Center Services For Your Retail Stores in The USA, India, Philippines & Other Global Locations

The expectations of the modern consumer have grown substantially in recent times. As a result, it has become quite challenging for retail stores to manage these expectations on their own while offering customer support in-house. This has made Retail Customer Service Outsourcing absolutely necessary as it will empower your retail business to manage consumer expectations without compromising product or service quality.

At the same time, outsourcing your customer support to a retail call center will help you dedicate appropriate resources with the skill and expertise for the job. This will ensure that your customers get the assistance they want while boosting customer satisfaction and retention numbers. In the modern landscape, repetitive sales comprise a significant portion of your annual sales, and higher customer retention numbers will only bring in greater revenue to your retail business.

Empower Your Customer Service Processes With A Top Retail BPO Company

Fusion, with its 360-degree business solutions, will help you revolutionize your customer services. Through Retail Call Center Service Outsourcing to us, you will be able to create excellent customer experiences (CX) at every touchpoint of the customer

journey. Our call center operations for the retail industry are focused on delivering quality human engagements with an aim to foster a relationship of harmony and trust between your retail business and your customers. Our reliable, personalized, and meaningful retail customer support will create a brand value and image that customers can easily relate to and trust long-term.

Scale Your Retail Customer Support With Our Global Presence

With 27 locations in 14 countries around the world, we have a workforce of more than 12,000 professionals (and the number keeps growing with each passing day). Hence, as a customer support partner, you will have access to top BPO company for retail industry across demographics for your culturally diversified customers. You will also be able to provide support to your customers in their native languages, empowering them to have more control over their interactions with your brand.

At the same time, our multi-channel contact centers for retail stores also give your customers the all-important choice of their preferred communication modes. With the increasing digitization of modern customer services and the rapidly-growing dependency on mobile devices and the internet, multi-channel Customer Support Outsourcing for Retail business is the only way forward for the customer support industry. At Fusion, we have all the infrastructure and resources you need to offer superior end-to-end customer engagements across multiple channels. What's more?

Fusion has a global presence with 27 locations across 14 countries, employing over 12,000 top professionals. We offer Customer service for retail stores in the United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, El Salvador, Jamaica, Thailand, Mexico, Kosovo and Indonesia. Our global presence will make it easy for you to locate an onshore/nearshore call center for your retail business.

Our 24/7/365 operating processes will ensure that your customers never feel unattended!

SERVICE OFFERINGS

24/7 Retail Answering Services

Our professional Retail Customer Service Outsourcing partner will streamline your customer support functions in multiple languages and across multiple channels to help you improve the overall quality of your customer services.

Catalogue Management

Our Catalogue Management services will enable your customers to view accurate quality data and updated prices of listed products. This will empower them to make educated and calculated decisions for satisfactory experiences.

Inventory Management

Our customer support representatives will help you deliver updated information about stocks and inventory to customers, enabling them to make desired purchases before available stocks are sold off to other customers.

Order Enquiry, Order-Taking & Processing

Our professional customer support professionals will help you deliver informative communications, helping customers find necessary answers. We will also take and process orders for customers, ensuring on-time deliveries

Cross-Sell & Up-sell

Our skilled and experienced Retail BPO executives will improve your sales revenues by up-selling and cross-selling your products and service offerings to your existing customers, significantly improving your business’s bottom line.

Order Fulfilment Enquiry & Management

We will monitor and provide timely updates to your customers about their orders and oversee their swift fulfillment. This will enable your customers to stay informed about the status of their orders at all times.

Order Tracking & Status Enquiry

We will provide adequate logistics data and tracking information along with the current locations of their packages. This will help your customers track their purchases every step of the way and determine estimated delivery dates.

Pricing & Billing Assistance

At Fusion, our customer support representatives are adept at answering complex pricing-related queries and resolving complicated billing issues that your customers may call for, ensuring satisfactory solutions every time.

Lead Generation

Our aggressive lead generation processes for your retail stores will drive top-quality leads with maximum potential for conversion to your business, helping you acquire maximum customers and driving up sales and revenues.

Telemarketing & Promotions

As a dedicated retail outbound contact center, we will help you promote and sell your products to targeted customers over the phone, increasing your chances of making sales while also improving your revenue generation.

Product Recalls & Returns

Our efficient and effective multichannel customer services will help you recall faulty products at the earliest. We will track product shipments and coordinate with customers and logistics teams to ensure swift recalls and returns.

Sales Return Accounting

Our professional and accurate sales return accounting services will help your retail business in numerous ways, including trend analysis, profit calculations, and identifying potential areas in operations that require improvement.

Return & Refund

Our retail customer support executives are efficient at managing Return & Refund requests. We will efficiently process requests to improve customer experiences (CX), ensuring convenient product returns and swift refunds

Franchise Accounting

At Fusion, we offer expert Franchise Accounting services to Franchisors and Franchisees to help them manage their finances, calculate expenses and other costs accurately, and ensure correct payments to all parties concerned.

Complaint Management

Experienced Retail BPO executives will handle your customer grievances and complaints with tact to resolve their issues, delivering top-notch CX. This will foster harmonious customer relationships and improve brand loyalty

Product Information Management

When your customers contact agents with product-related inquiries, our expert consultants will deliver accurate product information to ensure that customers are able to make informed purchases for a satisfactory experience.

THE FUSION FACTOR

27 Locations in
14 Countries

40+ Language
Support

6500+
Skilled
Agents

GET IN TOUCH

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    COUNTRIES WE ARE PRESENT IN

    Albania

    Access top BPO services for retail stores and offer personalized customer engagements to your valuable customers in the Balkan region with our multilingual contact center solutions in 40+ international and regional languages.

    Morocco

    Best-in-class customer engagements in Englins and French languages help your customers in Morocco interact with your retail business representatives in a language they feel comfortable in, ensuring satisfactory experiences.

    United Kingdom

    Your retail customers in the United Kingdom desire sophisticated interactions, and that is precisely what they will get with our professional and premium contact center solutions with multilingual and omnichannel capabilities.

    India

    With a country as vast and a customer base that is so diverse, you need top professional retail call centers that can deliver customized solutions based on the needs of the customers, regardless of the state they contact you from.

    Thailand

    Our top industry professionals and customer support experts will help you make the most of your customer interactions, helping you maximize your customer acquisitions and retentions while increasing revenue generation.

    Jamaica

    Fusion’s retail call centers in Jamaica help you deliver superior customer support to guarantee satisfactory experiences, allowing you to maximize positive customer engagements for improved retention and revenues.

    Mexico

    Deliver superior customer engagements with our professional contact center in Mexico, ensuring satisfactory engagements and experiences for your customers in the country, significantly boosting your business’s bottom line.

    United States

    Take your retail business online with professional BPO services for retail stores and widen your customer outreach to access and acquire new customers across international borders. Also, improve your current customer retention.

    Canada

    Give your customers in Canada a diverse customer experience with onshore, nearshore, and offshore contact center solutions in 40+ languages while allowing them the liberty to choose between voice and chat platforms.

    El Salvador

    Access top industry-specific contact center services to deliver best-in-class customer support, allowing you to focus on core responsibilities that will help you take your retail business to the next level and improve your brand identity.

    The Philippines

    If you are looking for industry-leading contact center solutions that can guarantee superior customer engagements, our expert contact centers in the Philippines are ideal for your retail business to maximize customer interactions.

    Indonesia

    Enjoy superior brand engagement in Indonesia with our powerful contact center solutions in the country that will help you maximize customer engagements and build strong relationships between your brand and customers.

    Colombia

    Strengthen your customer relationships in South America with our professional contact center solutions in Colombia, and build a strong brand identity to attract new customers, clients, and vendors to your retail business.

    FAQ's

    FAQ's

    Why should I hire Call centers for retail industry?

    At Fusion, we offer 24/7/365 multilingual and omnichannel customer engagements, which will help you deliver excellent customer experiences at all times and significantly improve your customers’ relationships with your retail business.

    What retail services can I outsource to a Retail call center?

    Fusion’s Customer Support Outsourcing for Retail business gives you access to a multitude of retail services, including outbound call center sales, inbound customer support, order tracking, complaints management & escalations, returns, refunds, etc.

    How will Retail Customer Service Outsourcing help my customers?

    A top retail call center like Fusion will give you access to 24-hour live customer support through multiple digital channels. Hence, your customers will receive prompt solutions and satisfactory customer experiences with our quality Retail Call Center Service Outsourcing.