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Focus on Customer Experience (CX)

Is the Quality Of Customer Experience Central To Your Brand's Loyalty?

Having high-quality standards is what sets your brand apart from our competitors. Let us help you sustain this competitive advantage and take your customer experience to the next level.

» Audit Team

The QA Audit Team specializes in auditing, along with reporting and special client projects. The team is trained to pay attention to the details. They verify that all steps required for each call are handled correctly. No detail is too small, and no stone is untouched when it comes to standards of operation in their team.

» Weekly Calibrations

We believe weekly calibrations are key in understanding and knowing what the long-term goals are for our standing partners. Weekly goals and the feedback are prepared and put into goals and procedures through the company. Weekly calibrations are then transmitted through the client managers to the Quality Teams and Management.

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» 3rd Party Quality Service

Due to high demand, we have taken our successful internal quality and auditioning structure and have offered this as a service to clients. Our diligent and highly trained quality team has successfully turned around problematic marketing schemes', has developed and maintained a strong ethical sales teams and is always prepared to find a workable marketing solution.

More and more companies are finding the value of allowing a 3rd party to maintain their quality service level.

We can listen to your sales calls and verify they are meeting your quality standards before they are sent for billing or shipping.

» QA Team

Fusion has a dedicated quality team that listens, grades, and verifies we meet and exceed our client's quality standards. These quality team services are included as a company standard for all of our services.

All members of the company are focused on motivating employees to step up to a higher quality standard. Each team is given individual goals to reach higher standards of service thru weekly and monthly evaluations and scorecards. These scores determine the employee's standing and benefits.

Custom feedback and quality guidelines can also be accommodated, allowing you to receive and review the reporting and customer feedback at a glance.

» Reporting Team

Having high standards in quality demands a high standard of detailed reporting options. Service level standards or benchmark requirements are set and are plugged into our tired system, which allows us to see daily or in real-time a level preformed.

Customized reporting helps our dedicated quality team know how and where we need to focus our training and coaching. As calls are evaluated, items are flagged based on areas of concern. Not only are employees coached based on each unique request and grade, but employees are also managed by trends of coaching needs. It allows the Coaching Team to do training and re-training specific for their area of concern.

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405 E 12450 South, Suite M
Draper, UT 84020,

Y9, EP Block, Sector V,
Salt Lake City, Bidhan Nagar
Kolkata - 700091

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