OUTBOUND
CALL CENTER
SERVICES OUTSOURCING

OUTBOUND
CALL CENTER SERVICES
OUTSOURCING

CUSTOMER ACQUISITION
WITH DATA PRIVACY-COMPLIANT OUTBOUND CALL CENTER SERVICES

In the course of time, Fusion BPO Services has built a reputation of being the best when it comes handling an outbound call center and customer acquisition process. We are aware of your business requirements and can offer tailor-made services to help you generate maximum revenue and up-scaling.

What an Outbound Call Center Services Outsourcing Can Help Your Business With

We have an outstanding track record of managing outbound call center processes with expertise and maximum success rate. Our multilingual and multi-channel services include marketing and sales, survey, cold calling, etc.

Outsource outbound call center services and ramp up your business process with

  • Lead generation
  • Telemarketing and sales
  • Market research and survey
  • Brand reputation with feedback and reviews

Why Choose Fusion BPO Services for Outbound Call Center Services Outsourcing

With over 33 years of experience in the industry, we can help you expand you market presence, generate high-quality leads, and gross sales figures like never before. We believe in offering multi-dimensional services with expertise in both B2B and B2C sectors. We employ

  • cutting-edge technology,
  • dedicated manpower, and
  • thorough market research

to bring you the best possible results. We extend to serving both local as well as global audience in 22 locations worldwide with every service we provide. We strive to offer impeccable customer service, technological innovations, and growth-oriented business associations and our aim is to excel with your business growth.

Besides just that, we take pride in being one of the largest outbound call centers with a global presence spreading across 10 countries. This makes us the best multi-lingual BPO company with dealings in over 40 languages.

Join us today and take your business to new heights with our outbound call center services. Enquire now!

OUTBOUND CALL CENTER SERVICE OFFERING

Lead Generation

With over 15 years of experience in lead generation, Fusion call center service brings you fresh leads with a high rate of conversion. Our highly responsive data ensures high quality qualified leads and excellent ROI.

Collections and Recovery

Fusion offers collection and recovery services to the organization of every size across the United States. We are a PCI certified, nationally licensed, fully bonded and insured outbound call center with vast experience in collection and recovery.

Cross-Selling and Upselling

Fusion call center services offers effective cross-selling and up-selling services. These outbound call center services help in the expansion of the client’s market and facilitate growth while boosting the customer satisfaction rate.

Appointment Setting

This outbound call center service helps you in making appointments, reservations, and service schedules for transportation, dinners, seats, concerts, special events, seminars, etc., and thereby, simplifies your busy schedule.

Market Research

From gathering vital information on current market trends, the buying pattern of customers, to researching on your competitors and potential area of growth, fusion offers extensive research services which help you make an informed decision for your business.

Industries We Serve

BFSI

Achieve your sales target by converting prospective leads into customers for your various banking and financial offerings or insurance. Our experienced agents are always at your service.

EdTech

Make use of the flourishing EdTech industry by generating quality leads, and enrollments, or set up a tech support team for your curriculum; Fusion is the most-trusted partner for your brand.

Technology

Got a digital (software) or hardware product to sell in the B2B industry? Get in touch with us to increase market awareness, promote or sell your SaaS or PaaS (or any technological product) your business deals with.

Retail & E-commerce

Get in touch with us to employ a team of expert agents who can help you increase your sales, generate leads from surveys, gather reviews and feedback, and make cold calls.

Healthcare

Automate your sales process by setting up an Healthcare outbound call center with Fusion. We can help you reach out to your target audience, market your medical equipment, set up relationship officers for your existing customers/patients and every other process under outbound contact center services.

Telecom

Ease up your process set up cost with Telecom outbound call center services outsourcing from Fusion. Set up your outsourced telecom team with Fusion and make cold calling, surveys, feedback, etc., a seamless and lucrative process.

Energy & Utility

Make use of our global presence and multi-lingual approach for your energy and utility business. You can now generate leads for potential customers via sales calls and also manage relationships with your existing customers with our outbound call center services.

Travel & Hospitality

With centers in 22 locations in 10 countries across the world, we are the best bet in handling your customer bookings, query management, cold calling, and lead generations.

THE FUSION FACTOR

18 Locations in
9 Countries

40+ Language
Support

6500+
Skilled
Agents

GET IN TOUCH

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    COUNTRIES WE ARE PRESENT IN

    Albania

    Build your brand and achieve your sales target, irrespective of the industry you serve in, with outbound contact center services in Albania from Fusion. We can help you increase your revenue and brand awareness.

    Morocco

    Turn your prospect leads into customers, both B2C or B2B. We expertise in multiple industries, be it retail and ecommerce or technology. Get in touch with us to know about all our offerings.

    United Kingdom

    Worried about GDPR compliance in the UK? You can outsource call center services in UK with us as we take care of the GDPR while dealing with customer data, cold calling, lead generation, etc.

    India

    Set up your outbound call center for B2B or B2C with Fusion and experience business growth like never before. We employ trained and experienced agents to manage all your business needs.

    Philippines

    We offer outbound call center services in Philippines in 40 languages across the world. So, irrespective of which country you are based or your target location, we can handle your process the best.

    United States

    We are a HIPAA compliant outbound call center service BPO in and cater to multiple industries, including telecom, retail, tourism, finance. Consult our experts to know more about our offerings.

    Canada

    Focus on generating leads and boosting your sales with our expert outbound contact center services in Canada. We ensure you achieve your sales target YoY while complying with every data regulation.

    El Salvador

    Streamline all your outbound call center in El Salvador processes in sales, marketing, survey, etc., with our expert services. Get in touch with us now!

    Jamaica

    We pride ourselves with presence in 10 countries and 22 locations across the world. So, irrespective of your target location, our outbound call center in Jamaica can deal with your customers with expertise.

    FAQ's

    FAQ's

    What is HIPAA compliance?

    HIPAA compliance (Health Insurance Portability and Accountability Act of 1996) is a regulation that lay down the use and disclosure of PHI (Protected Health Insurance). The law is regulated by the HHS (Health and Human Service) and enforced by OCR (Office of Civil Rights).

    What outbound call center processes and services can Fusion offer?

    Our outbound call center services include lead generation and customer callbacks, selling and up-selling to new and existing customers respectively (including customer retention), market research and surveys, feedback and reviews, appointment setting and debt collection.

    What makes Fusion the best in outbound call center services?

    We implement some of the most highly advanced technology in our outbound call center service. We use seamless CRM tools to store customer data, advanced dialers for maximum call connect and faster dialing, real-time KPI monitoring, quality parameter compliance with call recording, etc.

    What industries does Fusion cover?

    We serve various industries, including BFSI (banking, financial sector and insurance), IT (including software products), FinTech, EdTech, retail & ecommerce, healthcare, telecom, travel & hospitality, and energy & utility.