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Management Team

For over a decade, Fusion BPO Services has grown exponentially both as a business entity and as an organization. During this time, Fusion has undertaken a series of strategic mergers and acquisitions to rank among the world’s most diversified BPO companies. Fusion’s global footprint spans nine delivery centers which include USA, Canada, El Salvador, Jamaica, Philippines, India, and Albania. We offer a wide range of services including inbound, outbound and back office services.

Pankaj DhanukaPankaj Dhanuka, Co-Founder & Director

As co-founder and chief executive officer of Fusion BPO Services, Pankaj Dhanuka is responsible for Fusion’s strategy for growth and profitability, Sales and marketing, finance, technology as well as for the vision for the brand.

Since the very beginning, Pankaj has guided Fusion towards success with his astounding business development skills, finance, and growth strategies as well as his brand vision. Under his regime, Fusion continues to grow into one of the fastest growing outsourcing service providers in the world.

Originally from India, Pankaj is a Chartered accountant from ICAI. He graduated from St. Xavier’s College with a degree in accounting and business management.


Kishore SaraogiKishore Saraogi, Co-Founder & Director

Kishore Saraogi is the co-founder and director of Fusion BPO Services. He is responsible for Fusion’s operational and financial strategy, technology, acquisitions, and expansion.

Kishore brings over ten years of management experience to Fusion. His operational management skills, the ability to think outside the box and the ability to find easy and cost-effective solutions have helped Fusion become a leading name in the outsourcing industry. Under his guidance, Fusion has experienced robust growth both in terms of expansion and revenue.

Originally from India, Kishore is a finance graduate from St. Xavier’s College, University of Calcutta.


Michael O NeilMichael O Neil, Executive Vice President

Michael O’Neil, Executive Vice President - has served the company since its inception and has over 16 years experience within the BPO industry. His organizational experience is extensive, including business planning, finances, vendor management and operations. His main responsibilities include direct involvement in account management, business development, and overview of our Canadian operations. He earned his MBA in Finance from the University of Texas, in addition to a B.Sc degree in Industrial Engineering from Texas A&M University.


Ritesh ChakrabortyRitesh Chakraborty, Vice President - Operations

Ritesh Chakraborty is the Vice President - Operations at Fusion BPO Services. Ritesh holds an overall experience of 20 + years and has been associated with us since inception of the organization. During his journey with us he has headed Operations, IT, Sales & Marketing, RTA/WFM and Quality, proving himself to be a committed company advocate. He has played key role in several business transitions. His energy, enthusiasm and outstanding leadership skills have consistently improved versatile deliverables of the organization.


Dhananjay KuvalekarDhananjay Kuvalekar, Senior Director – Business Growth & Excellence

He has over 12 years of experience in the industry, having distinction of steering strategic and transformational projects on customer satisfaction and experience. Having expertise in leading high impact teams in Customer service domains for industries such as Telecom & Ecommerce, with core competencies in Customer Service Operations, CRM, New Product & Process launches, Operations Excellence, Project Management and Mentoring. His last stint was with Genpact as the Associate Vice President – Client Relations, Customer Experience and Transformation. Dhananjay hold a Bachelor degree in Economics from Mumbai University. Certified Six Sigma Master Black Belt, as well as COPC 5.2 Certified.


Rajan SinghRajan Singh, CTO

Rajan joined Fusion in 2004 and is responsible for global technology operations, as well as our innovation roadmap and expanding intellectual property footprint. His educational background includes master degree in Telecommunication and has extensive experience in Telecom , Network topology, mergers and acquisitions integrations, and technology transformations. Rajan provides leadership for the continued development of an innovative, robust, and secure information technology environment throughout the company.


Lalita SinhaLalita Sinha, Director - Human Resources

Lalita Sinha is the Director - HR at Fusion BPO Services. She has over 23 years of HR Management experience with background of repeated success, implementing best practices and building successful HR department from the ground up. Her career started with NIIT Ltd till 2002. She also worked with RPG Retail group, Vishnu Solutions, Onprocess Technology. She earned her Post Graduation degree in Human Resource from North Maharashtra University. She is also a certified Lead Auditor of ISO 27001:2013 from British Standard Institution. She is Green Belt – Six Sigma Certified.

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