CALL CENTER IN DUBAI, UAE

TOP-OF-THE-LINE CALL CENTER OUTSOURCING SERVICES IN UAE TO UPSCALE YOUR BUSINESS WITH EXCELLENT CXM

Top-Notch Call Center Services in Dubai, United Arab Emirates

Established in 2004, Fusion CX is a leading provider of intelligent and reliable call center services in Dubai and the EMEA region, delivering high-quality, comprehensive customer engagement solutions. At Fusion CX, our contact center services are omnichannel and multichannel with multilingual support. We offer customized call center services in Dubai backed by the latest technology, market trends and industry expertise to businesses in Dubai and other prominent EMEA business hubs.

Elevate Customer Experience with Professional Call Center Services in the UAE

With our presence in 14 countries worldwide, we offer seamless cross-channel support across various industry verticals. Our local touch and reliability make us one of Dubai's most trusted call center service providers. With 28+ centers across the globe backed by 14K+ employees, Fusion CX provides end-to-end multichannel and omnichannel contact center solutions in over 40 languages. Our multilingual capabilities include English, Spanish, French, Arabic, and many other Asian and European languages.

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OUR CAPABILITIES

INDUSTRIES WE SERVE

Inbound & Outbound Customer Engagement

We offer the best-in-class customer engagement experiences with our state-of-the-art inbound and outbound customer support services backed by a team of highly skilled call center agents. Our customer care representatives are professionally trained to handle all incoming inquiries and sales-related requests, as well as for making outbound communication for sales, market research, surveys, etc.

Voice Process

As a contact center service provider in Dubai, we provide a range of BPO voice process services to meet the diverse outsourcing requirements of our clients. From customer assistance to outsourcing IT support, we provide a comprehensive range of inbound and outbound contact center services.

Non-Voice Process

Thanks to our cutting-edge contact center assistance, we are one of the most well-known service providers in Dubai. To meet the multichannel outsourcing demands of our Dubai clients, we provide a variety of BPO Non-voice Process Services. In addition, we manage all kinds of non-voice activities, such as outsourcing IT support and BPO chat support.

Live Chat Support Services

Fusion CX manages the BPO Chat Process on behalf of its clients. Our Live Chat helpline outsourcing enables our clients to offer rapid issue resolution, high-quality customer service, and a high customer satisfaction rate.

Collection Services

Fusion CX is a well-known brand among outsourcing businesses in Dubai and also provides debt collection services to its customers. Medical debt recovery, loan repayment for schooling, and other debt recovery services are part of our call center outsourcing services for debt collection.

Quality Assurance

Fusion CX provides call center services for quality control as well. With our quality assurance testing outsourcing services, our clients improve customer happiness and experience.

Answering Services

We provide outsourcing for 24-hour live phone answering services as one of the leading names of call center services in the UAE. We provide a variety of BPO services, such as answering services for doctors and other medical professionals, small businesses, large corporations, etc.

Order Taking Services

Fusion CX is a well-known provider of Order Taking Outsourcing Services. As a top contact center for order-taking services, we provide 24 Hour Order Taking Services.

Financial Services

Fusion CX is a BPO with more than 15 years of expertise in the financial services industry. We provide BFSI organizations with inbound and outbound call center outsourcing for financial services via phone, live chat, email, and social media channels.

Healthcare

Fusion CX, a leading provider of healthcare outsourcing services, provides various call center outsourcing services for the healthcare sector. Our BPO services for the healthcare sector include medical answering services, physician and doctor answering services, live chat support services, and much more.

Telecommunication

We offer a wide range of Inbound / Outbound Call Center Services for the telecommunication industry. We offer BPO services such as Technical Customer Support Services, Live Chat Support Services for Telecommunication, Answering Services Outsourcing for Telecommunication Industry, and much more.

E-Commerce

As a leading provider of call center services for ecommerce companies, we offer end-to-end services like 24 Hour Live Answering Services, Customer Support Outsourcing Services, Technical Customer Support Services, etc.

Retail

Fusion CX offers multilingual and multichannel customer interactions that are available 24/7/365 to help you serve your retail customers with great customer service. Our extensive list of services also includes return and refund handling, pricing and billing assistance, order tracking and status inquiries, and 24/7 retail answering services. With Fusion CX, you can give your customers a high-quality customer experience at a competitive price and gain an edge over your competitors.

Utility

Fusion CX provides Business Process Outsourcing (BPO) Services to the Utility Industry in Dubai. Our services include - Live Chat Support Services, 24-Hour Live Answering Services, Technical Customer Support Services, and much more.

Education

Fusion CX offers a wide range of call center services for educational companies in Dubai. Our Support Services Outsourcing for Schools and Colleges encompasses everything from 24-Hour Live Answering Services to Live Chat Support Services.

Travel

We offer a comprehensive range of BPO services for the travel industry through our call center, including customer support, booking and cancellation, live answering services, and more.

FAQ's

Why should I outsource my call center services in Dubai?

Outsourcing call center services in Dubai offers several benefits. It allows you to access a pool of skilled agents with multilingual capabilities, ensures round-the-clock customer support, reduces operational costs, and enables you to focus on core business functions while leveraging specialized expertise in call center operations.

Can call center services in Dubai support multiple languages?

Yes, many call centers in Dubai offer multilingual support to cater to the diverse customer base in the region. They can provide services in languages such as English, Arabic, Hindi, Urdu, and other commonly spoken languages.

How can call center services in Dubai enhance customer experience?

Call center services in Dubai focus on delivering exceptional customer experiences through well-trained agents, personalized interactions, quick issue resolution, and efficient handling of customer queries and concerns. They strive to ensure customer satisfaction and build strong relationships on behalf of your business.

Is data security ensured in call center services?

Reputable call centers in Dubai prioritize data security and implement strict measures to safeguard sensitive information. They adhere to industry best practices, comply with data protection regulations, and employ robust security protocols to ensure the confidentiality and integrity of customer data.

How can I choose the right call center service provider in Dubai?

When choosing a call center service provider in Dubai, consider factors such as their industry experience, reputation, service offerings, scalability, technology infrastructure, agent training programs, pricing structure, and client testimonials. It is also beneficial to assess their track record in delivering quality customer service and meeting service level agreements.