FRENCH CALL CENTER

FRENCH CALL CENTER

INDUSTRY-LEADING FRENCH & ENGLISH CALL CENTER OUTSOURCING

Industry-Leading French Call Center Services Provider for Premium-Quality Customer Services Outsourcing & CX Deliveries.

With offices in the UK, Morocco, Albania, and Kosovo, Fusion enjoys a very strong presence in the EMEA region that allows us to deliver competent call center outsourcing in France. Additionally, our massive workforce around the globe includes a diverse and differently-talented pool of professionals from multiple educational backgrounds. This has empowered us to deliver highly customized french call center services to our clients in France and the surrounding regions, catering to the rising demand for a professional call center in France.

Fusion’s BPO company in France Offers Customized French Call Center Services for Superior Customer Experience Management

Established in 2004, Fusion is a renowned company in the global BPO industry, with 27+ centers in 14 countries around the world, employing 12,000+ educated, skilled, and highly talented professionals. This has enabled us to become a leading BPO company in France, offering comprehensive multichannel and omnichannel contact center solutions in more than 40 languages. Using our vast resources and technological innovations, we can easily meet the numerous outsourcing needs of reputed brands as well as startups from all around the globe.

At Fusion, we offer a variety of BPO services in French and other European languages catering to the various outsourcing needs of French and other European businesses. Our English & French call center services in France include – voice-based and non-voice-based customer service, answering services, appointment scheduling & management, and much more. As a reputed multichannel, omnichannel, multilingual IT/ITES company, we offer tailored call center services solutions to businesses from various industry verticals. Prominently placed in the EMEA region, Fusion is the ideal customer support partner for brands in need of the professional services of a call center in France.

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    OUR CAPABILITIES

    INDUSTRIES WE SERVE

    Inbound & Outbound Customer Engagement

    We offer state-of-the-art inbound and outbound customer support to brands looking for a call center in France, with a large volume of competent and highly skilled call center agents in the EMEA region. These representatives are adequately capable of handling all incoming customer inquiries and sales-related requests, as well as outbound communication for sales, market research, surveys, etc.

    Voice & Non-Voice Customer Support

    Our call center outsourcing in France includes voice-based and non-voice-based customer communications, offering quality customer engagement across communication channels. Regardless of whether your customers prefer to communicate verbally with a representative or talk to them via text and chats, we can equally accommodate both communications with our massive resources.

    Multilingual Communications in 40+ Global Languages

    With multiple offices around the globe employing a vastly diverse workforce, Fusion has the capability to deliver customer communications in over 40 different international and local languages. For companies looking for a top call center in France, we deliver efficient customer communication in English, French, Arabic, and other global languages, delivering personalized communications for customers.

    Omnichannel Support

    Our call center services outsourcing capabilities apply to multiple communication channels, including phones, text messages, instant messengers and apps, chat forums, social media platforms, emails, etc. This allows our clients to offer personalized communication to customers and offer them support via the communication channels preferred by their customers.

    Appointment Scheduling & Management

    Fusion’s wide range of contact center solutions includes premium appointment scheduling and management services for our clients around the globe. With our BPO company in France, you will never have to worry about missed appointments or no-shows, ensuring that your business resources are maximized for improved outcomes, productivity, and profitability.

    Tech Support

    We help software companies and technology developers ensure efficient and effective communication with their customers for superior customer experience (CX) management. Our customer support outsourcing in France will enable brands to ensure that their customers are always provided with accurate and updated information about the technical aspects of their products and services.

    100% Quality Assurance

    Our call center solutions in France include 100% quality assurance for all customer communications across multiple channels to ensure superior engagements with customers. This helps our clients ensure cost-effective, strategic, timely, and customer-centric quality control over customer engagements for valuable insights about customers, products, processes, etc.

    Digital Solutions

    As a premier BPO company in France, Fusion also specializes in a number of digital solutions that help businesses automate operations and business-critical functions within the company. Our digital solutions have helped our clients improve their operational outcomes significantly while also reducing their operational expenses across the board, improving profitability massively.

    Banking, Financial Services & Insurance

    As a multichannel and multilingual BPO company in France with over 33 years in the industry, we specialize in the Banking, Financial Services & Insurance sectors, delivering robust and cost-effective support through voice, live chat, email, and social media channels.

    Retail & Ecommerce

    Our call center services in France help retail and E-commerce companies cater to their customers’ needs with highly personalized customer support that boosts customer experiences and builds brand loyalty. Our customer-centric call center solutions will help you boost sales and revenues.

    Telecom

    As a top brand for call center outsourcing in France, Fusion can be your telecom business’s ideal partner for superior customer experience (CX) management. We help telcos unlock the potential of their value chain with a wide range of BPO services, including customer support, billing assistance & payments, etc.

    Travel, Tourism & Hospitality

    We have already earned the reputation of being a top company in call center services outsourcing for the Travel, Tourism & Hospitality industry. We have helped major players in the space to build strong customer relationships, improve operational efficiencies, and enter new markets.

    Healthcare

    Our call center services in France are perfectly suited to a wide range of businesses in the Healthcare & Life Sciences industry, allowing its service providers to manage and resolve complex product inquiries, empathetically attending to the specific needs of patients/customers.

    High-Tech Growth

    We have built a reputation for being a customer-centric IT helpdesk for technology companies, including Fintech brands, EdTech businesses, startups, software developers, etc. Our customer support outsourcing in France prioritizes each customer interaction, ensuring prompt resolution of every IT-related query.

    Energy & Utility

    Energy & Utility brands looking for a BPO company in France will be able to enjoy unimpeded access to state-of-the-art infrastructure and innovative technology. This will empower Utility companies to maximize our call center in France to deliver best-in-class CX.

    FAQ's

    Why should you outsource call center services in France to a BPO company in the EMEA region?

    The EMEA region is home to numerous top BPO companies in the global customer support industry. By opting for French call center services, companies in Europe and the Middle East can obtain localized customer support operations for their businesses. As a result, companies can dedicate local call center operatives with superior expertise in customer communications for their customer services. Moreover, having local operatives also enables companies to ensure personalized communications in the native languages of customers. Hence, opting for call center services in France will help your company engage with customers with a personalized human touch. This will ensure superior experiences and help you create a positive brand image of being a customer-centric company.

    Why should you choose Fusion’s French call center services for your customer support?

    We have a prominent presence in the EMEA region, with offices in the United Kingdom, Albania, Morocco, and Kosovo. In addition, our expansive global network includes more than 28 centers in 14 countries, employing over 13,000 talented and skilled industry experts. With such vast resources at our disposal, we can ensure premium call center services in France, utilizing the expertise and experience of our global resources to deliver industry-leading customer support. Moreover, we strive to constantly improve our service deliveries to ensure that our services are at par with industry standards, allowing us to match the ever-increasing customer expectations. This has also helped us to gain a reputation of being a top company delivering optimum French call center services in the EMEA region.