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Call Center in Philippines (Cebu and Manila)

Our contact centers in the Philippines are situated in Manila and Cebu. Our Cebu center is one of our oldest contact centers – operational since 2004, while our call center in Manila was added in 2009. The seats in the two centers are 950 and 280 respectively. Our multichannel call centers in the Philippines have fulfilled the outsourcing needs of numerous clients through inbound, outbound, and back-office call center services and have played a significant role in our growth as a global BPO brand.

» Where are We Located?

601 & 602 Orient Square Bldg.
Emerald Avenue,
Ortigas Center,
Pasig City

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» Languages We Support in Our Cebu and Manila Center

In our contact center in Cebu, we provide call center support in two languages

In our contact center in Manila, our language support is more varied. We support

With such a multilingual and multichannel offering, Fusion’s call centers in the Philippine can be your ideal outsourcing destination.

» Why can the Philippines be your ideal outsourcing destination?

The Philippines has been a popular choice for call center outsourcing for almost two decades. We have got the skills and the experience to deliver the best quality contact center services

The perfect location for outsourcing – Our centers are located at the heart of the country. Therefore, it is easy to access them from every region. It also gives us access to a diverse, multilingual talent pool necessary to scale up our resources at short notice. The weather here is more predictable, which is a plus for outsourcing business.

Well educated, cost-competitive workforce - The workforce in the Philippines is highly-educated, English-proficient, service-oriented, customer-focused, and cost-competitive. All our agents are fluent in both verbal and written English and have almost zero regional accents. The accent of our agents is closest to the American accent.

Longevity - One of our call centers in the Philippines (Cebu) is operating successfully for the last 15 years, while the others (Manilla) are operating for the past 11 years. We provide you the benefits of labor arbitrage, flexible workspace, and logical offshoring.

Government support – We have a PEZA approved setup with 99.99% uninterrupted services. The Cebu City Government also offers us immense support in terms of political, economic, socio-cultural, and tech advantages. There are many government-funded job fairs. Many prestigious universities in the Philippines have BPO as part of their curriculum.

Are we looking for a cost-effective outsourcing destination with a highly educated workforce with a nearly-American accent? Contact our call center in the Philippines today.

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