Fusion is a leading global BPO offering call center services in Casablanca, Morocco, which gives us a unique advantage to cater to the demand for call center services in the EMEA region.
Through its call center in Morocco, Fusion offers a vast range of call center services in a number of European and Middle Eastern languages. The location also helps us offer a nearshore advantage to the businesses in Europe and the Middle East.
Established in 2004, Fusion is a renowned company in the contact center scene from across the globe. With 18 centers in 9 countries across the globe and 6000+ employees, Fusion offers comprehensive multichannel and omnichannel contact center solutions in more than 40 languages meeting the numerous outsourcing needs of reputed brands as well as startups.
In our Morocco call center, we support several languages that are popularly used in the EMEA region. These are:
Fusion offers back-office outsourcing services from its Morocco center. We offer high-quality document processing and data entry, and data layout services for our clients.
We also offer front office BPO services, such as- inbound or outbound sales, help desks, customer service, and telemarketing to businesses in the EMEA region, ensuring better customer interaction and improved customer experience.
Fusion offers Innovative and lower-cost call center solutions based on local and international skills to its hotels and hospitality clients in the EMEA region. With our multilingual and multichannel customer support, we can deliver a higher customer experience at every interaction.
Fusion is a leading telemarketing call center in Casablanca, Morocco, catering to the various telemarketing needs of the businesses in the EMEA region. We offer telemarketing services in English, French, and Arabic, making us the most sought-after telemarketing call center in the region.
Fusion has over 15 years of experience in the customer service domain. We are known to deliver impeccable customer service via a number of communication channels in over 40 languages. We can support the customer service outsourcing needs of the EMEA region's businesses.
Fusion offers high-quality multilingual answering services through its call center in Morocco. The center supports English, French, and Arabic to cater to the Answering services outsourcing needs of businesses in the EMEA region, ensuring better customer communication and higher customer satisfaction.
At Fusion, we also offer appointment scheduling services in English, French, and Arabic. It allows us to cater to the appointment scheduling needs of our clients in the EMEA region.
Fusion offers Helpdesk services in English, French, and Arabic from its Morocco call center. We provide your customer or end-user with information and support related to your company's products and services in their native language, ensuring better understanding and quick resolution.
Fusion also offers B2B lead generation services to its clients in the EMEA region. Our call center in Morocco offers call center services in multiple languages, such as English, French, and Arabic, making the lead generation and lead nurturing process more efficient.
At Fusion, we also offer contact tracing services during situations like the recent COVID-19 pandemic. Our highly-trained multilingual contact tracing teams can get in touch with people who came in close contact with an infected person and provide them with adequate information, advice, and support.
Fusion also offers Our call center in Morocco takes care of Call center outsourcing for the hotel industry in the EMEA region. We take care of the customer support and customer service for our hotel clients. We work closely with the clients to ensure a seamless experience.
Fusion is a financial service outsourcing BPO with over 15 years of experience. We offer various Inbound / Outbound Call Center Services from our contact center in Casablanca, Morocco catering to the needs of BFSI companies in the EMEA region.
A reputed healthcare call center, Fusion offers various call center outsourcing Services for the Healthcare Industry in the EMEA region. These include- Medical Answering Services, Answering Services for Physicians and Doctors, Live Chat Support Services for Healthcare, and much more.
As an emerging destination for BPO offshoring, Morocco can be your ideal destination for multilingual call center services outsourcing. There are a number of advantages of choosing Morocco as your outsourcing destination. Some of the key advantages are as follows:
The Perfect Environment For Offshore/Nearshore Outsourcing – Call centers in Morocco have grown exponentially over the past few years. At Present, Morocco is one of the most sought-after nearshoring destinations in the EMEA region.
Educated, Cost-Competitive Workforce - The workforce in Morocco, especially in Casablanca, is a culturally diverse, highly-educated, service-oriented, and cost-competitive workforce. At Fusion, we have access to such a vast pool of highly qualified, multilingual agents with a solid understanding of English, French, and Arabic. Having a multilingual workforce allows us to cater to the European and Middle Eastern markets with equal ease.
Cost-Competitiveness - Morocco offers a lot of opportunities for outsourcing, including cost-competitiveness. The overall cost of outsourcing to Morocco is around 35% less than that of southern Europe. Morocco also has cheaper and better quality labor and infrastructure, making it one of the most popular outsourcing destinations in the EMEA region.
Location Advantage - Proximity to Europe and the Middle East and a stable economy are the two crucial aspects that make Morocco a preferred outsourcing destination for many companies in the EMEA region. Morocco has become one of the world's leading destinations in Offshoring, especially in the French-speaking countries. The government of Morocco as an attractive sector framework for outsourcing.
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