Our contact centers in Canada are situated in Montreal. Our Montreal center is one of our oldest contact centers – operational since 2005 and houses 135 seats. Our multichannel call centers in Canada have fulfilled the outsourcing needs of numerous clients through inbound, outbound, and back-office call center services.
507 Place d’Armes
In our contact center in Montreal, we provide call center support in three languages
With such a multilingual and multichannel offering, Fusion’s call centers in Canada can be your ideal outsourcing destination.
Canada has been a popular outsourcing destination choice for companies that do not want to let the timezones come between them and their customers. We have got the nearshore advantage, the skills, and the experience to deliver the best quality contact center services.
Location advantage – Montreal is the most culturally-diverse city in Canada, with a population density of 4.2 million. A large section of its population holds a minimum of a post-secondary degree and speaks English, French, and Spanish. The city has multiple easily accessible public transit options making the city more affordable. The city is also known for its great work-life balance, which makes it a great city for outsourcing.
The perfect environment for outsourcing – A stable economy, proximity to the US, and a well-educated and skilled workforce make outsourcing to Canada seem very lucrative to many US companies who are looking for both cost-efficiency and nearshore advantage.
Well educated, cost-competitive workforce - The workforce in Montreal, Canada, is highly-educated, customer-focused, culturally diverse, and cost-competitive.
Montréal has a dynamic scientific community that includes the world’s largest concentration of academic researchers in deep learning.
At Montreal, we have access to a large pool of such highly-educated multilingual workforce thanks to our university and college partnerships.
Multilingual advantage – Our call center in Montreal supports English, Spanish, and French. Most of our agents are bilingual. This allows us to serve a larger customer-base on behalf of our clients in their preferred language, which results in higher customer satisfaction and excellent customer experience.
Onshore/nearshore advantage – Canada is a preferred outsourcing destination of many US and Canadian companies from different industry verticals, including – retail, BSFI, healthcare, travel and tourism, education, technology, and much more. Our call center in Canada can provide you with the perfect onshore or nearshore outsourcing solution you have been looking for.
Are we looking for an onshore or nearshore outsourcing destination with a highly-educated workforce with bilingual capabilities? Contact our call center in Montreal, Canada, today.
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