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Call Center in Tirana, Albania (Europe)

Fusion has opened its first-ever European call center in Tirana, Albania, in 2019. This delivery center is a significant addition to our already extensive global footprint.

Our sprawling call center in Albania at present houses 300 seats, and there’s also scopes of expansion. From this center, we offer all kinds of inbound, outbound, and back-office services through voice, email, and chat in English and other European languages.

As our first European delivery center, the Tirana center carries the same multichannel and multilingual legacy the clients have come to expect from the brand name Fusion. In fact, our extensive language support and service offerings are the two areas where our Albania call center stands out.

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» Where are We Located?

Rruga Tish Daija,
Kompleksi Kika 2,
Tirana 1001

» Languages We Support in Our Albania Center

In our Tirana delivery location, we support multiple European languages. These include:

» Why Choose Albania?

There are many great benefits our clients can enjoy by choosing our Albania delivery center. The most significant of them are:

Qualified youth and low-cost labor force - Albania is a great source of well-trained human capital. The country is known for its well-developed education system, where major education reforms took place in recent years. Both public and private educational institutions meet the European Standards.

Elevated Language Support – Apart from English, employees speak a number of languages, including French, German, Italian, Spanish, Turkish, Greek, Russian, and Arabic. About 60% of the population in Albania speaks at least one foreign language. We can provide an outsourcing service in a language your customers speak and understand, and help you eliminate the communication gap.

Location Advantage – By securing respectable ranking on the ‘Doing Business’ rankings by the World Bank for three consecutive years, Albania has become one of the most sought-after outsourcing destinations in South-east Europe. Apart from being a perfect nearshore outsourcing destination for our European clients, the outsourcing industry of Albania boasts a cheap but highly-skilled workforce, making it an ideal outsourcing destination for our clients across the globe.

Highly Tech-savvy Resources – Albanian labor force is highly educated and skilled, and such resources are definitely going to help Fusion’s clients by serving their various outsourcing needs.

Are you looking for a cost-effective, resource-rich, multilingual outsourcing partner in Europe that is capable of supporting your outsourcing needs in as many as nine languages? Our contact center in Albania fits the requirement to a tee. For more information, contact us today.

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