Locations

Locations

We have 27 global offices spread across 14 countries. This allows us to bring the most talented professionals on board to deliver defining customer experiences. It also provides the flexibility of choosing a suitable location for our clients from a range of shoring options.

NALATAM

APAC

EMEA

NALATAM

We have 8 offices across the Americas. From startups to Fortune 500 organizations - here we serve some of our most exciting clients. This wide presence in the continent allows us to work with a diverse range of talents and help us build a global understanding of the market dynamics.

United StatesCanadaEl SalvadorJamaicaColombiaMexico

APAC

The availability of a cost-effective talent pool makes APAC an ideal outsourcing region. We have 8 solution centers spread across India and the Philippines. From here we serve 9 industrial domains in all the major Asian languages.

India Philippines ThailandIndonesia
 

EMEA

EMEA has a huge and diverse marketplace. Outsourcing your services to this region allows you to cost-effectively leverage from an idea-rich workforce and gives you access to the best of the latest innovations. We are currently operational in 3 countries in this region and are planning to expand into more.

AlbaniaMoroccoUKKosovo

KNOWLEDGE CENTER

9 Customer-Focused Call Center KPIs You Need To Start Tracking Today

In a traditional environment, businesses often emphasize tracking a few call center KPIs to determine their outsourcing partner’s efficiency and performance. These include -Cost Per Call, Call Abandon Rate, Hold Time, and AHT. However, with an increased focus on customer centricity among organizations, many companies today are now interested in tracking a wide range of […]

5 ways a Superior CX Delivery Can Transform The Travel and Tourism Industry

A recent McKinsey report on the travel and tourism industry shows the landscape has seen some “unprecedented” changes since the pandemic, such as – lockdowns, restrictions on travel, and an overall ban on hospitality-based experiences. These challenges have left the sector in a state of turmoil. However, the demand for amazing travel and tourism experience […]

5 Ways Call Center Analytics Can Improve CX

Call centers (also referred to as contact centers) sit at the core of many blooming businesses. Today’s call center technology is complex and powerful, using a broad range of evolving technologies for the web, IVR, and other channels that must work in unity to deliver a seamless omnichannel customer journey. Interaction mediums are changing at […]

Outsourcing Patient Access Call Center Services – How Can Healthcare Providers Improve Patient Experience

With patients becoming consumers, healthcare providers are looking to transform their patient experience with patient access, which is considered the first and the most frequent contact point of patient-provider interaction. Patient access can often significantly influence a patient’s idea about the healthcare organization and their journey with that provider. Patients today have high expectations from […]

How Can A Healthcare Call Center Improve Patient Communication For Healthcare Providers?

Today two-thirds of hospitals and other healthcare providers in the United States use a medical call center both in-house and outsourced. The reason behind the growing popularity of healthcare call center is their numerous benefits. In the past few years, the healthcare sector has seen a massive transformation. Besides the introduction of virtual patient care […]

7 Healthcare Call Center Best Practices For Patient Care Management

If you are willing to build a practice your patients enjoy working with, your call center is an excellent place to lay focus on. By employing call center best practices, you can enhance overall patient care management from improving patient care and reducing overhead costs to growing your healthcare business. Unfortunately, as anyone who’s had […]