Locations

Locations

We have 25 global offices spread across 12 countries. This allows us to bring the most talented professionals on board to deliver defining customer experiences. It also provides the flexibility of choosing a suitable location for our clients from a range of shoring options.

NALATAM

APAC

EMEA

NALATAM

We have 8 offices across the Americas. From startups to Fortune 500 organizations - here we serve some of our most exciting clients. This wide presence in the continent allows us to work with a diverse range of talents and help us build a global understanding of the market dynamics.

United StatesCanadaEl SalvadorJamaicaColombia

APAC

The availability of a cost-effective talent pool makes APAC an ideal outsourcing region. We have 8 solution centers spread across India and the Philippines. From here we serve 9 industrial domains in all the major Asian languages.

India Philippines ThailandIndonesia
 

EMEA

EMEA has a huge and diverse marketplace. Outsourcing your services to this region allows you to cost-effectively leverage from an idea-rich workforce and gives you access to the best of the latest innovations. We are currently operational in 3 countries in this region and are planning to expand into more.

AlbaniaMoroccoUK

KNOWLEDGE CENTER

Fusion BPO Services in India: Making a Positive Impact

Since in incorporation in 2004 in Kolkata, India, Fusion BPO Services has grown exponentially and has carved a niche in the global BPO landscape within just 18 years. Today Fusion is present in 25 locations across 12 countries and catering to the myriad outsourcing needs of several industries worldwide, including retail, travel and Hospitality, Healthcare, […]

Bridging The Omnichannel Gap in Retail with Tech and Human Connect

Omnichannel has been around for a year now and many of the retail giants have experienced a significant amount of success by adopting omnichannel customer service. So, it can come as a surprise to you that your omnichannel strategy may still have some gaps in them. However, the gap does exist and it is keeping […]

5 Techniques of Collecting VoC and Improving Customer Engagement

Customer experience is a significant business differentiator these days. However, to outpace the competition with superior CX, you need to understand what your customers want. And to do so, you need to cultivate a strong understanding of who your customers are, what they love, and their struggles and challenges. Once you understand that, half the […]

8 Ways to Improve Patient Experience in Your Healthcare Organization

The healthcare industry underwent some rapid changes in the past two years while responding to the COVID challenges. The pandemic has drastically changed patient care as well as patient expectations. To manage the expectation and deliver a stellar patient experience, healthcare institutes and medical practitioners need to streamline their patient interactions. Why is patient experience […]

A Guide To Great Ecommerce Customer Service Best Practices

Due to the current pandemic situation, consumers have turned to online transactions for anything from groceries to medicine as it allows them to stay at home and avoid getting infected. In addition, home delivery option has made life more convenient. In order to meet the changing customer expectations, retail companies have to start thinking in […]

CX 101: The Gen Z Chapter

While millennials are still the most significant customer base for most brands, it is essential to talk about Generation Z, the youngest generation of consumers. After all, they will be the biggest customer base with the most purchasing power in a few years. Studies show that in 2021, Generation Z already makes up 40% of […]