Welcome to
Fusion bpo services
United States

Welcome to
Fusion bpo services
United States

We have 5 call centers in the USA. From here, we offer state-of-the-art customer support services across industries within a cost-effective range. Our American call center is equipped with - a scalable team of skilled agents, innovative infrastructure, and optimum data security framework with the capability of deploying both multichannel and omnichannel support. Our USA based call center offers support in both English and Spanish languages.

This right mix of offerings makes the USA an ideal candidate for your outsourcing destination.

LANGUAGES SUPPORTED

SERVICES WE OFFER

Voice Process

Voice Process

Our voice process incorporates - customer service, retention/cancelations, order taking, telesales, lead generation, appointment setting, 3 levels of technical support, infomercials, direct response, call quality audit program, customer loyalty programs, voice support services, as well as market research and surveys.

Non-Voice Process

Non-Voice Process

We train our call center USA representatives for the BPO non-voice processes by nurturing their other skills apart from speech skills. Our American call center agents are experts at written communication, and we focus on being understood by your customers through chat and email.

Live Chat Support

Live Chat Support

We can provide you with efficient live chat support services to improve your customer experience and boost customer satisfaction levels.

Order Taking Service

Order Taking Service

We offer order-taking services through our improved inbound call center. Our USA-based call center agents are trained to offer 100% client satisfaction and to meet your diverse requirements effectively.

Answering Services

Answering Services

We specialize in offering accurate and effective 24/7 live on-call answering service or virtual receptionist services that will help you save both time and cost.

Collection Services

Collection Services

We deploy customized collection services for our clients' needs ranging from early-stage recovery to warehouse accounts.

Lead Generation

Lead Generation

We offer you high-quality leads that will help you boost sales. Our American call centers are fully integrated and adequately equipped with trained and experienced professionals to help you generate quality leads with a high conversion rate.

Automation Solutions

Automation Solutions

Our end-to-end automation solutions help you strike a balance between digital and traditional interactions and meet the digital market demands while delivering an excellent customer experience every single time.

Quality Assurance

Quality Assurance

We specialize in delivering cost-effective, strategic, timely, and customer-centric quality assurance and quality control services that provide you with essential insights about your customer, product, and process.

INDUSTRIES WE SERVE

Financial Services

Financial Services

As a multichannel, multilingual financial services call center- we can provide banking, financial, and insurance companies robust and cost-effective support through voice, live chat, email, and social media channels.

Telecommunication

Telecommunication

We help telecom companies unlock the potential of their value chain. Our telecom outsourcing solutions, delivered from our call centers around the globe, offers you a range of BPO services, which includes - call center outsourcing, finance and accounting outsourcing, billing operations outsourcing as well as other non-core processes.

Healthcare

Healthcare

Our healthcare call center services allow its clients to manage and resolve complex product inquiries while empathetically attending to the specific needs of their patients.

Ecommerce

Ecommerce

We can help retail and E-commerce companies cater to their customers' needs with highly personalized retail customer services and earn their loyalty. With a flexible and highly scalable workforce spread across 16 centers in 8 countries, we can rightly support your seasonal service requirements.

Consumer Packaged Goods

Consumer Packaged Goods

As a leading call center USA, we, at Fusion, offer consumer goods manufacturers and resellers a chance to focus on their core services, reducing their non-core operational costs.

Education

Education

We offer you cost-effective outsourcing solutions to tap into education markets and reach out to students globally. Our education call center outsourcing services range from selling educational packages and offering customer services to providing training solutions to your staff and promoting your institution directly.

Utility / Energy

Utility / Energy

With us, as your customer service outsourcing partner, you will get access to state-of-the-art innovative technology, stringent quality control mechanism, and best-in-class CX.

Travel & Hospitality

Travel & Hospitality

We have already earned a name for providing custom, scalable customer service and business process solutions from our call center USA. It helps major players in the travel, transportation, and hospitality industry in building strong customer relationships, adopting the latest technologies, improving operational efficiencies, and entering new markets.

WHY OUTSOURCE TO THE USA

Ideal for Outsourcing

For a USA-based organization, outsourcing their operations to an American call center offers much- desired business continuity and seamless coordination across the board. Hiring a USA based call center also ensures a better customer experience.

Cultural Similarity

With customer experience being one of the major differentiators of modern times, delivering the best customer experience is on every company’s priority list. With a USA-based call center, you get a USA-based team of agents – who can perfectly understand the local language, accent, and cultural references. This familiarity helps them build strong relationships with customers, which goes a long way in enhancing customer experience and building customer loyalty.

Competitive Pricing

Our American BPO center is known for offering superior CX – a must for your valued customers. This high-quality service offering also has a competitive price advantage, making it a preferable first option for all your outsourcing needs.

Advantage of Local Agents

Language and accent are two issues that can majorly affect customer experience and customer satisfaction. When your customers can’t understand the agents, it frustrates them. Similarly, when your agents can’t understand your customers, it often tends to botch troubleshooting. Partnering with an American call center with a local team of support agents solves this problem.

CALL CENTERS
AT United States