Welcome To Fusion BPO -
Call Center Outsourcing Services Provider in
United States( USA )

Welcome To Fusion BPO -
Call Center Outsourcing Services Provider in
United States
( USA )

We have 5 call centers in the USA. From here, we offer state-of-the-art customer support services across industries within a cost-effective range. Our American call center is equipped with - a scalable team of skilled agents, innovative infrastructure, and optimum data security framework with the capability of deploying both multichannel and omnichannel support. Our USA based call center offers support in both English and Spanish languages.

Our effective communication skills not just help you create a positive impact on your customers; it also triggers new customer acquisition for a revenue boost. Our American call center has a flexible model and is not bound by any strict demarcate. We can customize the campaign as per your industry and your business scale. With our multi-tiered pricing, get cost-effective solutions for your brand. We have made the onshore call center services outsourcing all the more viable for small-scale and startups.

Let Your Global Business Prosper with our Multilingual Call Centers in USA

Our call center in USA offers customer support services in multiple global languages. The native language speaking executives can offer flawless domestic answering service for your business. Your customers, from worldwide locations, will love a customer help desk that works from the same nation as theirs. Our American call center services offer extensive customer support that gives your business an edge over your competitors.

We have six call center outsourcing services centers in the US. We have presence in Ohio, Georgia, North Carolina and Utah. Apart from these we also have a strong presence in LATAM region.

Our Call Center in USA also conducts agent performance management solutions so that we can deliver superior technology and service to your company. We consistently upgrade and invent new ideas. We help you march with the trend and reach your goals in the stipulated time frame. A firm market grip, valuable insights, and efficient call center services outsourcing are all that you need to grow, and Fusion offers all of these in your budget.

LANGUAGES SUPPORTED

SERVICES WE OFFER

Voice/ Non voice Process

Voice/ Non voice Process

Our US based call center offer voice process which incorporates - customer service, retention/cancelations, order taking, telesales, lead generation, appointment setting, 3 levels of technical support, infomercials, direct response, call quality audit program, voice support services, as well as market research and surveys.

Inbound / Outbound

Inbound / Outbound

We offer state-of-the art inbound and outbound call center services from our call center in the US. We have a large volume of highly skilled call center agents who can handle all inbound customer service and sales support calls and outbound sales and market research and survey calls with equal ease.

Contact Tracing Services

Contact Tracing Services

Fusion is a leading provider of contact tracing services in the US during this pandemic. Our contact tracing team reaches out to people who came in close contact of a COVID patient during the infectious period with guidance and support, helping to break the chain of transmission.

Order Taking Service

Order Taking Service

We offer order-taking services through our improved inbound call center. Our USA-based call center agents are trained to offer 100% client satisfaction and to meet your diverse requirements effectively.

Answering Services

Answering Services

In our USA call center, we specialize in offering accurate and effective 24/7 live on-call answering service or virtual receptionist services that will help you save both time and cost.

Back Office Support

Back Office Support

We offer a wide range of back-office support services ranging from order management, social media management, to data processing and database building and management etc.

Lead Generation Services

Lead Generation Services

We offer you high-quality leads that will help you boost sales. Our American call centers are fully integrated and adequately equipped with trained and experienced professionals to help you generate quality leads with a high conversion rate.

Quality Assurance

Quality Assurance

Our American call center specialize in delivering cost-effective, strategic, timely, and customer-centric quality assurance and quality control services that provide you with essential insights about your customer, product, and process.

INDUSTRIES WE SERVE

BFSI

BFSI

As a multichannel, multilingual financial services call center in USA- we can provide banking, financial, and insurance companies robust and cost-effective support through voice, live chat, email, and social media channels.

Telecommunication

Telecommunication

We help telecom companies unlock the potential of their value chain. Our telecom outsourcing solutions, delivered from our call centers around the globe, offers you a range of BPO services, which includes - call center outsourcing, finance and accounting outsourcing, billing operations outsourcing as well as other non-core processes.

Healthcare

Healthcare

Our healthcare call center services in USA allow its clients to manage and resolve complex product inquiries while empathetically attending to the specific needs of their patients.

Ecommerce / Retail

Ecommerce / Retail

We can help retail and E-commerce companies cater to their customers' needs with highly personalized retail customer services and earn their loyalty. With a flexible and highly scalable workforce spread across 16 centers in 8 countries, we can rightly support your seasonal service requirements.

IT Services

IT Services

As a reputed IT helpdesk services provider, Fusion keeps each customer interaction in mind and delivers a custom CX
suitable for your business. We have a team of certified engineers that ensures prompt resolution of every IT-related query.

Utility / Energy

Utility / Energy

With our USA call center, as your customer service outsourcing partner, you will get access to state-of-the-art innovative technology, stringent quality control mechanism, and best-in-class CX.

Travel & Hospitality

Travel & Hospitality

We have already earned a name for providing custom, scalable customer service and business process solutions from our call center USA. It helps major players in the travel, transportation, and hospitality industry in building strong customer relationships, adopting the latest technologies, improving operational efficiencies, and entering new markets.

WHY OUTSOURCE TO THE USA

Ideal for Outsourcing

For a USA-based organization, outsourcing their operations to an American call center offers much- desired business continuity and seamless coordination across the board. Hiring a USA based call center also ensures a better customer experience.

Cultural Similarity

With customer experience being one of the major differentiators of modern times, delivering the best customer experience is on every company’s priority list. With a USA-based call center, you get a USA-based team of agents – who can perfectly understand the local language, accent, and cultural references. This familiarity helps them build strong relationships with customers, which goes a long way in enhancing customer experience and building customer loyalty.

Competitive Pricing

Our American BPO center is known for offering superior CX – a must for your valued customers. This high-quality service offering also has a competitive price advantage, making it a preferable first option for all your outsourcing needs.

Advantage of Local Agents

Language and accent are two issues that can majorly affect customer experience and customer satisfaction. When your customers can’t understand the agents, it frustrates them. Similarly, when your agents can’t understand your customers, it often tends to botch troubleshooting. Partnering with an American call center with a local team of support agents solves this problem.

OUR CALL CENTERS IN USA

Fusion offers impeccable US-based call center outsourcing services to on-shore clients through its skilled workforce. Our call centers in USA have flexible models for every industry and every scale of business. We are adaptable to innovative changes so that we only deliver satisfactory outcomes. Our American call center offers a local presence that your customers enjoy!

4875 Higbee Ave. NW Canton, Ohio

Fusion has two call centers in Ohio, the seventh-largest state economy. Our call center in USA caters to numerous business requirement and help the ventures to tap-in appropriate growth opportunities through range of outsourcing services.

4775 Peachtree Industrial Blvd., Suite 310, Berkeley Lake,Georgia 30092

Among our several US-based call center outsourcing services, the Georgia center has a special place owing to the outstanding customer support we offer to the thriving businesses in the region. Right from the omnichannel communication to multilingual support, our call center services in US give your customers a superior experience that they expect.

515 Oakland Road Spindale, North Carolina

North Carolina is known to be the banking hub of the state, and the growth of financial companies in the region has led to the need for efficient call centers in USA. Our contact center in Oakland Road serves various industries, including the financial sector, pharmaceuticals, and automobiles with custom outsourcing services.

405 E 12450 South Suite M Draper, UT 84020

Our American call center in Utah serves countless businesses across versatile industries in the region. We offer multiple outsourcing support to meet the business needs of these industries. Our technological interventions help the companies march with the race and overcome competition.

102N Market St. Minerva, Ohio

Ohio is a business hub with many thriving industries like agriculture, research and development, steel production, banking and motor vehicle. Fusion offers range of call center services to meet the demands of the businesses in Ohio and nearby locations. Our call center services in US are known for their satisfactory results and reasonable pricing.

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    CALL CENTERS
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