Welcome to
Fusion bpo services
PHILIPPINES

Welcome to
Fusion bpo services
PHILIPPINES

We have two call centers in Philippines - Manila (2009) and Cebu (2004). Here we have 1,200+ support agents working in our call center Cebu and call center Manila across multiple industrial vertices. Our wide range of service offerings with multichannel and multilingual capability makes us stand out as a call center in Philippines. The strategic location of the Philippines also allows us to provide BPO services in many dominant Asian languages cost-effectively.

LANGUAGES SUPPORTED

SERVICES WE OFFER

Voice Process

Voice Process

Our voice process offers a variety of services. These include - customer service, order taking, telesales, retention/cancellations, appointment setting, lead generation, three levels of technical support, market research and surveys, infomercials, direct response, call quality audit program, customer loyalty programs, and much more.

Non-Voice Process

Non-Voice Process

We train our call center Manila and Cebu agents for the BPO non-voice processes. We have agents who are experts at written communication. They provide a variety of services to your customers through chat and email.

Live Chat Support

Live Chat Support

We offer our clients efficient live chat support services, which improve your customer experience and boosts customer satisfaction levels.

Order Taking Services

Order Taking Services

We offer order-taking service via all our centers, including our call center Cebu and call center Manila. Our agents are trained to offer better client satisfaction and meet your diverse requirements.

Answering Services

Answering Services

Our 24/7 live telephone answering services or virtual receptionist services from call center in Philippines are designed to help you save time and money.

Collection Services

Collection Services

Our broad range of collection services includes everything from early-stage debt recovery to recovery of warehouse accounts.

Automation Solutions

Automation Solutions

Our automation solutions are designed to help you balance digital and traditional customer interactions, meet your digital market needs and deliver a high-quality customer experience at every touchpoint throughout the customer lifecycle.

Quality Assurance

Quality Assurance

We specialize in quality assurance and quality control services that are cost-effective, customer-centric, and timely. These services help you provide a superior customer experience.

Work-At-Home Solutions

Work-At-Home Solutions

We have 3,000+ home-based agents in 9 countries, including call center in Philippines. The geographically dispersed agent pool allows us to deliver uninterrupted service to our clients even in case of disruption.

INDUSTRIES WE SERVE

Financial Services

Financial Services

As a reputed financial services BPO, we offer several industry-specific, cost-effective BPO outsourcing solutions to BFSI businesses via voice, live chat, email, and social media channels.

Telecommunication

Telecommunication

Our telecom call center solutions include several industry-specific call center services, including - customer service, billing, finance, and accounting outsourcing, and much more.

Healthcare

Healthcare

As a reputed HIPAA-compliant healthcare call center, Fusion offers several services that help its healthcare clients meet their patients' and members' specific needs and sell their products or services.

Ecommerce

Ecommerce

Our retail and E-commerce clients can offer personalized customer service to their customers using our outsourcing solutions delivered from our call center Philippines. Using these services effectively will earn them customers' loyalty. With our highly scalable global workforce, we can support the regular and seasonal outsourcing needs of retail and e-commerce clients.

Consumer Packaged Goods

Consumer Packaged Goods

Consumer goods manufacturers can use our industry-specific call center services from our call center philippines. These services will help them cut back on their operational costs.

Education

Education

We offer call center solutions to several educational institutions from our call center philippines. These contact center services include - selling education packages, promoting the institute, and providing admission and other support to students.

Utility / Energy

Utility / Energy

Energy and utility businesses can benefit from our call center services with innovative technology and quality control mechanisms. Our E&U clients can use these services to drive a superior CX.

Travel & Hospitality

Travel & Hospitality

Our call center outsourcing solutions from call center in Philippines are frequently used by travel, transportation, and hospitality companies who need a better customer-company relationship, modern technologies, enhanced operational efficiencies, and an outsourcing partner to enter new markets.

WHY OUTSOURCE TO PHILIPPINES

IDEAL FOR OUTSOURCING

Our call centers in the Philippines i.e., call center Cebu and call Center Manila are located at the heart of the country and are easy to access. The Philippines also has a diverse, multilingual talent pool necessary to scale up our resources at short notice.

SKILLED WORKFORCE

The workforce in the Philippines is highly-educated, English-proficient, service-oriented, customer-focused, and cost-competitive. All the agents in our call center Manila and Cebu are fluent in both verbal and written English and have almost zero regional accents.

GOVERNMENT SUPPORT

In the Philippines, we have a Philippine Economic Zone Authority (PEZA) approved setup with a 99.9% uninterrupted service delivery record. The Cebu City Government also offers our call center Cebu immense operational support.

CALL CENTERS
AT PHILIPPINES