Welcome To Fusion BPO -
Call Center Outsourcing Services Provider
in PHILIPPINES

Welcome To Fusion BPO -
Call Center Outsourcing Services Provider
in PHILIPPINES

We have two call centers in Philippines - Manila (2009) and Cebu (2004). Here we have 1,200+ support agents working in our call center Cebu and call center Manila across multiple industrial vertices. Our wide range of service offerings with multichannel and multilingual capability makes us stand out as a call center in Philippines. The strategic location of our Philippines call center also allows us to provide BPO services in many dominant Asian languages cost-effectively.

While looking for an offshore call center, the regional accent and the dialect as a medium of services, is of utmost importance. Our Philippines call center offers neutral accent English speaking executives that provide superior voice support to your customers. Gaining brand fame and loyalty becomes easy when you have satisfied customers, and the call centers in Manila and Cebu help you achieve that.

Fusion call center Philippines always takes innovation and advancement as a priority, enabling your customer support team to reach out to your customers faster and effectively. Grow your business with a team that works 24x7 to enhance your customer services and offer them omnichannel support. Our flexible pricing and customizable plans have something for every business scale.

LANGUAGES SUPPORTED

SERVICES WE OFFER

Voice Process

Voice Process

In our call center Philippines, we offers variety of voice process services. These include - customer service, order taking, telesales, retention/cancellations, appointment setting, lead generation, three levels of technical support, market research and surveys, infomercials, direct response, call quality audit program, and much more.

Non-Voice Process

Non-Voice Process

We train our call center Manila and Cebu agents for the BPO non-voice processes. We have highly qualified agents in our Philippines call center who are experts at written communication. They provide a variety of services to your customers through chat and email.

Live Chat Support

Live Chat Support

We offer our clients efficient live chat support services, which improve your customer experience and boosts customer satisfaction levels.

Order Taking Services

Order Taking Services

We offer order-taking service via all our centers, including our call center Cebu and call center Manila. Our agents are trained to offer better client satisfaction and meet your diverse requirements.

Answering Services

Answering Services

Our 24/7 live telephone answering services or virtual receptionist services from call center in Philippines are designed to help you save time and money.

Collection Services

Collection Services

Our broad range of collection services includes everything from early-stage debt recovery to recovery of warehouse accounts.

Automation Solutions

Automation Solutions

Our automation solutions are designed to help you balance digital and traditional customer interactions, meet your digital market needs and deliver a high-quality customer experience at every touchpoint throughout the customer lifecycle.

Quality Assurance

Quality Assurance

We specialize in quality assurance and quality control services that are cost-effective, customer-centric, and timely. These services help you provide a superior customer experience.

Work-At-Home Solutions

Work-At-Home Solutions

We have 3,000+ home-based agents in 9 countries, including call center in Philippines. The geographically dispersed agent pool allows us to deliver uninterrupted service to our clients even in case of disruption.

INDUSTRIES WE SERVE

Financial Services

Financial Services

As a reputed financial services BPO, we offer several industry-specific, cost-effective BPO outsourcing solutions to BFSI businesses via voice, live chat, email, and social media channels.

Telecommunication

Telecommunication

Our telecom call center solutions include several industry-specific call center services, including - customer service, billing, finance, and accounting outsourcing, and much more.

Healthcare

Healthcare

As a reputed HIPAA-compliant healthcare call center, Fusion offers several services that help its healthcare clients meet their patients' and members' specific needs and sell their products or services.

Ecommerce

Ecommerce

Our retail and E-commerce clients can offer personalized customer service to their customers using our outsourcing solutions delivered from our call center Philippines. Using these services effectively will earn them customers' loyalty. With our highly scalable global workforce, we can support the regular and seasonal outsourcing needs of retail and e-commerce clients.

Consumer Packaged Goods

Consumer Packaged Goods

Consumer goods manufacturers can use our industry-specific call center services from our call center philippines. These services will help them cut back on their operational costs.

Education

Education

We offer call center solutions to several educational institutions from our call center philippines. These contact center services include - selling education packages, promoting the institute, and providing admission and other support to students.

Utility / Energy

Utility / Energy

Energy and utility businesses can benefit from our call center services with innovative technology and quality control mechanisms. Our E&U clients can use these services to drive a superior CX.

Travel & Hospitality

Travel & Hospitality

Our call center outsourcing solutions from call center in Philippines are frequently used by travel, transportation, and hospitality companies who need a better customer-company relationship, modern technologies, enhanced operational efficiencies, and an outsourcing partner to enter new markets.

WHY OUTSOURCE TO PHILIPPINES

IDEAL FOR OUTSOURCING

Our call centers in the Philippines i.e., call center Cebu and call Center Manila are located at the heart of the country and are easy to access. The Philippines also has a diverse, multilingual talent pool necessary to scale up our resources at short notice.

SKILLED WORKFORCE

The workforce in the Philippines is highly-educated, English-proficient, service-oriented, customer-focused, and cost-competitive. All the agents in our call center Manila and Cebu are fluent in both verbal and written English and have almost zero regional accents.

GOVERNMENT SUPPORT

In the Philippines, we have a Philippine Economic Zone Authority (PEZA) approved setup with a 99.9% uninterrupted service delivery record. The Cebu City Government also offers our call center Cebu immense operational support.

OUR CALL CENTERS IN PHILIPPINES

Philippines is just the right destination for customer support outsourcing for the many benefits that it offers in terms of its strategic location, educated workforce and multilingual capabilities. Fusion has its centers in Philippines that provides range of support to clients across the globe. Fusion has Call Center in Cebu, Philippines and in Manila. We are a reliable outsourcing partner for clients worldwide. This offshore location has much to offer for your business growth, and it's no surprise that the Philippines call center has a 15%-20% stake in the global outsourcing domain.

The Fusion contact centers in Manila and Cebu can accelerate the scale and volume of your business and offers impactful customer service to your worldwide customers. Our Call Center in Philippines has a young workforce with modern aptitude and overwhelming efficiency. Get a 360-degree solution to your business needs with our customized services across multiple industries.

Call Center in Manila, Philippines

Our Call Center in Manila, Philippines offers round-the-clock customer support, generate sales leads, code data, format documents, handle back-office tasks and do everything your business needs assistance with.


Our multilingual support and minimal accent voice support makes our Manila Call Center a comfortable place for your customers. We help you leverage all the market opportunities for better brand stability. Call Center in Philippines is known to offer higher excellence at a fraction of cost, and Fusion is the best example of this!

Call Center in Cebu, Philippines

Our two-decades-old Call Center in Cebu, Philippines, has a phenomenal pool of talent that helps companies across the border achieve their goals. We use innovative technologies and multidisciplinary strategies to deliver excellence. Our results are prompt, accurate and affordable.


With HIPAA and PCI Compliance, you can free your in-house resource and rely on our Cebu Call Center with your business management. Our flexible service models are designed to elevate your business performance and help you stay strong in this competitive world.

GET IN TOUCH

 Kindly fill-out the following form and we will get back to you.


    CALL CENTERS
    AT PHILIPPINES