Delivering Best-in-Class Call Center Services From Our Philippines Call Center

Delivering Best-in-Class Call Center Services From Our Philippines Call Center

We have two call centers in Philippines - Manila (2009) and Cebu (2004). Here we have 1,200+ support agents working in our call center Cebu and call center Manila across multiple industrial vertices. Our wide range of service offerings with multichannel and multilingual capability makes us stand out as a call center in Philippines. The strategic location of our Philippines call center also allows us to provide BPO services in many dominant Asian languages cost-effectively.

While looking for an offshore call center, the regional accent and the dialect as a medium of services, is of utmost importance. Our Philippines call center offers neutral accent English speaking executives that provide superior voice support to your customers. Gaining brand fame and loyalty becomes easy when you have satisfied customers, and the call centers in Manila and Cebu help you achieve that.

Fusion call center Philippines always takes innovation and advancement as a priority, enabling your customer support team to reach out to your customers faster and effectively. Grow your business with a team that works 24x7 to enhance your customer services and offer them omnichannel support. Our flexible pricing and customizable plans have something for every business scale.

Key Benefits of outsourcing to our Philippines BPO

While looking for an offshore call center, the regional accent and the dialect as a service medium are of utmost importance. Suppose your customers cannot understand what your representatives are saying due to the accent issue. In that case, it can become a significant problem and may lead to frustration and poor customer experience.

Our Philippines call center offers neutral accent English-speaking executives that provide superior voice support to your customers. The agents in our Manila call center and our call center in Cebu are also well acquainted with the western culture and, therefore, can quickly understand any cultural references made by your customers and thus minimize the cultural difference, ensuring a better CX and a stronger customer-company relationship. Gaining brand fame and loyalty becomes easy when you have satisfied customers, and the call centers in Manila and Cebu help you achieve that.

Fusion call center Philippines always prioritizes innovation and advancement, enabling your customer support team to reach out to your customers faster and more effectively. Our advanced technology, resource, and infrastructure in our Philippines call center allow us to deliver a superior experience to your customers at every touchpoint by minimizing customer experience challenges like longer wait time, language and accent issues, delayed issue resolution, and much more.

Our omnichannel and multilingual capability allows us to help you grow your business with a team that works 24x7 to enhance your customer services and offer them the proper support at the right time via the right channel. It also bridges the gap between your brand and its customers, improves customer retention, and boosts customer loyalty.

Our flexible pricing and customizable plans also set us apart from the rest. So, whether you are a small business or a big company with a multi-country presence, you will find us perfect for all your outsourcing needs.

LANGUAGES SUPPORTED

SERVICES WE OFFER

Voice Process

Voice Process

In our call center in Philippines, we offer a variety of voice process services. These include - customer service, order taking, telesales, retention/cancellations, appointment setting, lead generation, three levels of technical support, market research and surveys, infomercials, direct response, call quality audit program, and much more.

Non-Voice Process

Non-Voice Process

We train our call center in Manila and Cebu agents for the BPO non-voice processes. We have highly qualified agents in our Philippines BPO who are experts at written communication. They provide a variety of services to your customers through chat and email.

Live Chat Support

Live Chat Support

We offer our clients efficient live chat support services from our call center company in Cebu and Manila, improving your customer experience and boosting customer satisfaction levels.

Order Taking Services

Order Taking Services

We offer order-taking service via all our centers, including Cebu and call center in Manila. Our Filippino BPO agents are trained to offer better client satisfaction and meet your diverse requirements.

Answering Services

Answering Services

Our 24/7 live telephone answering services or virtual receptionist services from call center in Philippines are designed to help you save time and money while providing your customers with accurate and prompt answers to their queries.

Collection Services

Collection Services

Our broad range of collection services includes everything from early-stage debt recovery to recovery of warehouse accounts. We adhere to the collection laws of each state and offer a compliant collection solution for your business.

Automation Solutions

Automation Solutions

Our automation solutions are designed to help you balance digital and traditional customer interactions, meet your digital outsourcing needs and deliver a high-quality customer experience at every touchpoint throughout the customer lifecycle.

Quality Assurance

Quality Assurance

We specialize in quality assurance and quality control services that are cost-effective, customer-centric, and timely. These services help you provide a superior customer experience while adhering to the industry compliances and state regulations.

Work-At-Home Solutions

Work-At-Home Solutions

We have 3,000+ home-based agents in 9 countries, including call center in Philippines. The geographically dispersed agent pool allows us to deliver uninterrupted service to our clients even in case of disruption. In addition, our stringent training and data security policies ensure complete security of your customer data even for our home-based agents.

INDUSTRIES WE SERVE

Financial Services

Financial Services

As a reputed financial services BPO, we offer several industry-specific, cost-effective BPO outsourcing solutions to BFSI businesses via voice, live chat, email, and social media channels from our call center in Philippines. Our Philippines BPO can cater to all your outsourcing needs.

Telecommunication

Telecommunication

Our telecom call center solutions include several industry-specific call center services, including - customer service, billing, finance, accounting outsourcing, and much more. We cater to the outsourcing needs of a number of telecom companies from out call center in Manila and Cebu.

Healthcare

Healthcare

As a reputed HIPAA-compliant healthcare call center, Fusion offers several services that help its healthcare clients meet their patients' and members' specific needs and sell their products or services. Our Philippines BPO offers healthcare contact center solutions to a number of healthcare businesses.

Ecommerce

Ecommerce

Our retail and E-commerce clients can offer personalized customer service to their customers using our outsourcing solutions delivered from our call center Philippines. Using these services effectively will earn them customers' loyalty.

Consumer Packaged Goods

Consumer Packaged Goods

Consumer goods manufacturers can use our industry-specific call center services from our call center Philippines. These services will help them cut back on their operational costs and deliver a superior customer experience to their customers at each touchpoint.

Education

Education

We offer call center solutions to several educational institutions from our call center Philippines. These contact center services include - selling education packages, promoting the institute, and providing admission and other support to students.

Utility / Energy

Utility / Energy

A dedicated call center team for utility ensures direct access to the experts. We offer a personalized experience to our customers. With flexible pricing and customizable plans, you can reap the best benefits and boost customer loyalty.

Travel & Hospitality

Travel & Hospitality

Our call center outsourcing solutions from call center in Philippines are frequently used by travel, transportation, and hospitality companies who need a better customer-company relationship, modern technologies, enhanced operational efficiencies, and an outsourcing partner to enter a new market.

WHY OUTSOURCE TO PHILIPPINES

IDEAL FOR OUTSOURCING

Our call centers in the Philippines, both call center Cebu and call Center Manila are located at the heart of the country and are easy to access from anywhere in the Philippines and the world. The Philippines also has a diverse, multilingual talent pool necessary to scale up our resources at short notice. It allows us to hire the best talents for our Filipino BPO.

SKILLED WORKFORCE

The workforce in the Philippines is highly-educated, English-proficient, service-oriented, customer-focused, and cost-competitive. All the agents in our call center Manila and Cebu are fluent in verbal and written English and have almost zero regional accents. Apart from that, there are many agents who can fluently speak a number of major Asian languages. It helps us better cater to businesses in the APAC region.

GOVERNMENT SUPPORT

In the Philippines, we have a Philippine Economic Zone Authority (PEZA) approved setup with a 99.9% uninterrupted service delivery record. The Cebu City Government also offers our call center Cebu immense operational support. The government support has helped create a favorable environment for call center industry in the Philippines.
Fusion has also benefited from this government support which has contributed heavily to our steady growth as a leading call center in Philippines.

OUR CALL CENTERS IN PHILIPPINES

Philippines is just the right destination for customer support outsourcing for the many benefits that it offers in terms of its strategic location, educated workforce and multilingual capabilities. Fusion has its centers in Philippines that provides range of support to clients across the globe. Fusion has Call Center in Cebu, Philippines and in Manila. We are a reliable outsourcing partner for clients worldwide. This offshore location has much to offer for your business growth, and it's no surprise that the call center in Philippines has a 15%-20% stake in the global outsourcing domain.

The Fusion contact centers in Manila and Cebu can accelerate your business's scale and volume and offer impactful customer service to your worldwide customers. Our Filipino BPO has a young workforce with modern aptitude and overwhelming efficiency. Apart from that, our in-depth industry experience allows us to understand your business needs better and offer the right outsourcing solutions for your brand. Being an omnichannel, multilingual BPO, we can help you get better call center support to boost customer satisfaction and drive customer loyalty. Our custom 360-degree solution for your business outsourcing needs will ensure a firm business presence and a boost in revenue.

Call Center in Manila, Philippines

Our Call Center in Manila, Philippines, offers round-the-clock customer support, generates sales leads, codes data, formats documents, handles back-office tasks, and does everything your business needs assistance with.

 

Our multilingual support and minimal accent voice support makes our Manila Call Center a leading name among the BPO companies in Manila. We help you leverage all the market opportunities for better brand stability. Call Center in Philippines is known to offer higher excellence at a fraction of cost, and Fusion is the best example of this!

Call Center in Cebu, Philippines

Our two-decades-old Call Center in Cebu, Philippines, has a phenomenal pool of talent that helps companies across the border achieve their goals. We use innovative technologies and multidisciplinary strategies to deliver excellence. Our results are prompt, accurate, and affordable.

 

With HIPAA and PCI Compliance, you can free your in-house resource and rely on our Cebu Call Center with your business management. One of the leading BPO companies in Cebu, we have flexible service models that are designed to elevate your business performance and help you stay strong in this competitive world.

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