Welcome to
Fusion bpo services
Casablanca, Morocco

Welcome to
Fusion bpo services
Casablanca, Morocco

Fusion is a leading global BPO offering call center services in Casablanca, Morocco, which gives us a unique advantage to cater to the demand for call center services in the EMEA region.

Through its call center Morocco, Fusion offers a vast range of call center services in a number of European and Middle Eastern languages. Our Maroc call center also helps us offer a nearshore advantage to the businesses in Europe and the Middle East.

Established in 2004, Fusion is a renowned company in the contact center scene from across the globe. With 18 centers in 9 countries across the globe and 6000+ employees, Fusion offers comprehensive multichannel and omnichannel contact center solutions in more than 40 languages meeting the numerous outsourcing needs of reputed brands as well as startups.

LANGUAGES SUPPORTED

SERVICES OFFERED

Telemarketing

Telemarketing

We offer telemarketing services from our Maroc call center to serve our clients in the EMEA region. We can offer telemarketing services in various languages from our call center Morocco.

Customer Service

Customer Service

Fusion also offers state-of-the-art customer service through voice, email, chat and social media in many languages from its call center Morocco.

Appointment Scheduling

Appointment Scheduling

Fusion also offers appointment scheduling services to our clients in the EMEA region through our call center Morocco.

Back Office

Back Office

Fusion offers back-office outsourcing services from its call center Morocco. We offer high-quality document processing and data entry, and data layout services for our clients.

Front Office

Front Office

We also offer front office BPO services, such as- inbound or outbound sales, help desks, customer service, and telemarketing to businesses in the EMEA region, ensuring better customer interaction and improved customer experience.

Hotel Call Center

Hotel Call Center

Fusion offers Innovative and lower-cost call center solutions based on local and international skills to its hotels and hospitality clients in the EMEA region. With our multilingual and multichannel customer support, we can deliver a higher customer experience at every interaction.

Answering Services

Answering Services

Fusion offers high-quality multilingual answering services through its Maroc call center. The center supports English, French, and Arabic to cater to the Answering services outsourcing needs of businesses in the EMEA region, ensuring better customer communication and higher customer satisfaction.

Helpdesk Services

Helpdesk Services

Fusion offers Helpdesk services in English, French, and Arabic from its call center Morocco. We provide your customer or end-user with information and support related to your company's products and services in their native language, ensuring better understanding and quick resolution.

Lead Generation

Lead Generation

Fusion also offers B2B lead generation services to its clients in the EMEA region. Our Maroc call center offers call center services in multiple languages, such as English, French, and Arabic, making the lead generation and lead nurturing process more efficient.

INDUSTRIES SERVED

Hotel

Hotel

Our Maroc call center takes care of Call center outsourcing for the hotel industry in the EMEA region. Our services include customer support and customer service for our hotel clients. We work closely with the clients to ensure a seamless experience.

Financial Service

Financial Service

Fusion also offers Call center outsourcing for the financial services industry in the EMEA region. We take care of their customer support and customer service as well as industry-specific call center services.

Healthcare

Healthcare

Fusion also offers healthcare Call center outsourcing services for the healthcare clients in the EMEA region. We take care of everything from customer support and customer service to sales, medical answering services in multiple languages.

WHY CHOOSE MOROCCO

Location Advantage

Proximity to Europe and the Middle East with a stable economic environment makes Morocco a preferred outsourcing destination for many companies in the EMEA region. Our Call center Morocco

Experienced Workforce

The workforce in Morocco, especially in Casablanca, is culturally diverse, highly-educated, multilingual, and cost-competitive. This ideal mix of qualities allows our Maroc call center to serve both Europe and Middle Eastern clients with ease.

Cost-Competitiveness

Morocco is one of the most popular outsourcing destinations in the EMEA region – thanks to its cost-efficient workforce. Here the outsourcing cost is 35% less than that of southern Europe.

Ideal for Outsourcing

The availability of a cost-effective skilled workforce and infrastructural facilities make Morocco an ideal outsourcing destination in EMEA.

CALL CENTERS
AT MOROCCO