Welcome to
Fusion bpo services
Casablanca, Morocco

Welcome to
Fusion bpo services
Casablanca, Morocco

Fusion is a leading global BPO offering call center services in Casablanca, Morocco, which gives us a unique advantage to cater to the demand for call center services in the EMEA region.

Through its call center in Morocco, Fusion offers a vast range of call center services in a number of European and Middle Eastern languages. The location also helps us offer a nearshore advantage to the businesses in Europe and the Middle East.

Established in 2004, Fusion is a renowned company in the contact center scene from across the globe. With 18 centers in 9 countries across the globe and 6000+ employees, Fusion offers comprehensive multichannel and omnichannel contact center solutions in more than 40 languages meeting the numerous outsourcing needs of reputed brands as well as startups.

LANGUAGES SUPPORTED

SERVICES OFFERED

Telemarketing

Telemarketing

Fusion also offers Our call center in Morocco takes care of Call center outsourcing for the hotel industry in the EMEA region. We take care of the customer support and customer service for our hotel clients. We work closely with the clients to ensure a seamless experience.

Customer Service

Customer Service

Fusion also offers Our call center in Morocco takes care of Call center outsourcing for the hotel industry in the EMEA region. We take care of the customer support and customer service for our hotel clients. We work closely with the clients to ensure a seamless experience.

Appointment Scheduling

Appointment Scheduling

Fusion also offers Our call center in Morocco takes care of Call center outsourcing for the hotel industry in the EMEA region. We take care of the customer support and customer service for our hotel clients. We work closely with the clients to ensure a seamless experience.

Back Office

Back Office

Fusion offers back-office outsourcing services from its Morocco center. We offer high-quality document processing and data entry, and data layout services for our clients.

Front Office

Front Office

We also offer front office BPO services, such as- inbound or outbound sales, help desks, customer service, and telemarketing to businesses in the EMEA region, ensuring better customer interaction and improved customer experience.

Hotel Call Center

Hotel Call Center

Fusion offers Innovative and lower-cost call center solutions based on local and international skills to its hotels and hospitality clients in the EMEA region. With our multilingual and multichannel customer support, we can deliver a higher customer experience at every interaction.

Answering Services

Answering Services

Fusion offers high-quality multilingual answering services through its call center in Morocco. The center supports English, French, and Arabic to cater to the Answering services outsourcing needs of businesses in the EMEA region, ensuring better customer communication and higher customer satisfaction.

Helpdesk Services

Helpdesk Services

Fusion offers Helpdesk services in English, French, and Arabic from its Morocco call center. We provide your customer or end-user with information and support related to your company's products and services in their native language, ensuring better understanding and quick resolution.

Lead Generation

Lead Generation

Fusion also offers B2B lead generation services to its clients in the EMEA region. Our call center in Morocco offers call center services in multiple languages, such as English, French, and Arabic, making the lead generation and lead nurturing process more efficient.

Contact Tracing Services

Contact Tracing Services

At Fusion, we also offer contact tracing services during situations like the recent COVID-19 pandemic. Our highly-trained multilingual contact tracing teams can get in touch with people who came in close contact with an infected person and provide them with adequate information, advice, and support.

INDUSTRIES SERVED

Hotel

Hotel

Fusion also offers Our call center in Morocco takes care of Call center outsourcing for the hotel industry in the EMEA region. We take care of the customer support and customer service for our hotel clients. We work closely with the clients to ensure a seamless experience.

Financial Service

Financial Service

Fusion also offers Our call center in Morocco takes care of Call center outsourcing for the hotel industry in the EMEA region. We take care of the customer support and customer service for our hotel clients. We work closely with the clients to ensure a seamless experience.

Healthcare

Healthcare

Fusion also offers Our call center in Morocco takes care of Call center outsourcing for the hotel industry in the EMEA region. We take care of the customer support and customer service for our hotel clients. We work closely with the clients to ensure a seamless experience.

WHY CHOOSE MOROCCO

Location Advantage

Proximity to Europe and the Middle East with a stable economic environment makes Morocco a preferred outsourcing destination for many companies in the EMEA region.

Experienced Workforce

The workforce in Morocco, especially in Casablanca, is culturally diverse, highly-educated, multilingual, and cost-competitive. This ideal mix of qualities allows us to serve both Europe and Middle Eastern clients with ease.

Cost-Competitiveness

Morocco is one of the most popular outsourcing destinations in the EMEA region – thanks to its cost-efficient workforce. Here the outsourcing cost is 35% less than that of southern Europe. 

Ideal for Outsourcing

The availability of a cost-effective skilled workforce and infrastructural facilities make Morocco an ideal outsourcing destination in EMEA.

CALL CENTERS
AT MOROCCO