Welcome To Fusion BPO -
Call Center Outsourcing Services Provider
in Jamaica

Welcome To Fusion BPO -
Call Center Outsourcing Services Provider
in Jamaica

In Jamaica, we have 700+ support agents, who are all experienced in handling inbound, outbound, and backoffice outsourcing operations. Since we started our operations in call center Jamaica four years back, we have served multiple international clients from different industrial domains. Some of our flagship call center outsourcing services in Jamaica include customer support, answering service, live chat, order management, lead generation, and others.

Fusion connects your business to your customers over multiple channels and in 40+ global languages. We thrive on upgrading ourselves with each passing day, and our call center Jamaica provides you with innovative solutions for faster growth. Make the most of our skilled workforce, and let us define your business to the world. We offer you 24x7 support and non-stop progress.

LANGUAGES SUPPORTED

SERVICES WE OFFER

Voice Process

Voice Process

Our voice process in Jamaica call center incorporates - customer service, retention/cancelations, order taking, telesales, lead generation, appointment setting, 3 levels of technical support, infomercials, direct response, call quality audit program, customer loyalty programs, voice support services, as well as market research and surveys.

Non-Voice Process

Non-Voice Process

We train our call center Jamaica representatives for the BPO non-voice processes by nurturing their other skills apart from speech skills. Our agents are experts at written communication, and we focus on being understood by your customers through chat and email.

Live Chat Support

Live Chat Support

We can provide you with efficient live chat support services to improve your customer experience and boost customer satisfaction levels.

Order Taking Service

Order Taking Service

We offer order-taking services as a part of our improved inbound call center outsourcing services in Jamaica. Our agents are trained to offer 100% client satisfaction and to meet your diverse requirements effectively.

Answering Services

Answering Services

We specialize in offering accurate and effective 24/7 live on-call answering service or virtual receptionist services that will help you save both time and cost.

Collection Services

Collection Services

We deploy customized collection services for our clients' needs ranging from early-stage recovery to warehouse accounts.

Lead Generation

Lead Generation

We offer you high-quality leads that will help you boost sales. Our call center Jamaica is fully integrated and adequately equipped with trained and experienced professionals to help you generate quality leads with a high conversion rate.

Automation Solutions

Automation Solutions

Our end-to-end automation solutions help you strike a balance between digital and traditional interactions and meet the digital market demands while delivering an excellent customer experience every single time.

Quality Assurance

Quality Assurance

We specialize in delivering cost-effective, strategic, timely, and customer-centric quality assurance and quality control services that provide you with essential insights about your customer, product, and process.

Work-At-Home Solutions

Work-At-Home Solutions

We have 3,000+ home-based agents working for us. Our geographically dispersed agent pool allows us to deliver uninterrupted service to our clients' customers remotely.

INDUSTRIES WE SERVE

Financial Services

Financial Services

As a multichannel, multilingual financial services BPO - we can provide banking, financial, and insurance companies robust and cost-effective support through voice, live chat, email, and social media channels from our Jamaica call center.

Telecommunication

Telecommunication

We help telecom companies unlock the potential of their value chain. Our telecom outsourcing solutions, delivered from our call center Jamaica, offers you a range of call center outsourcing services in Jamaica, which includes - call center outsourcing, finance and accounting outsourcing, billing operations outsourcing as well as other non-core processes.

Healthcare

Healthcare

Our healthcare call center outsourcing services in Jamaica allow its clients to manage and resolve complex product inquiries while empathetically attending to the specific needs of their patients.

Ecommerce

Ecommerce

We can help retail and E-commerce companies cater to their customers' needs with highly personalized retail customer services and earn their loyalty. With a flexible and highly scalable workforce spread across 16 centers in 8 countries, we can rightly support your seasonal service requirements.

Consumer Packaged Goods

Consumer Packaged Goods

As a leading provider of call center outsourcing services in Jamaica, we, at Fusion, offer consumer goods manufacturers and resellers a chance to focus on their core services, reducing their non-core operational costs.

Education

Education

We offer you cost-effective outsourcing solutions to tap into education markets and reach out to students globally. Our education call center outsourcing services in Jamaica range from selling educational packages and offering customer services to providing training solutions to your staff and promoting your institution directly.

Utility / Energy

Utility / Energy

With us, as your customer service outsourcing partner, you will get access to state-of-the-art innovative technology, stringent quality control mechanism, and best-in-class CX.

Travel & Hospitality

Travel & Hospitality

We have already earned a name for providing custom, scalable customer service and business process solutions from our call center Jamaica. It helps major players in the travel, transportation, and hospitality industry in building strong customer relationships, adopting the latest technologies, improving operational efficiencies, and entering new markets.

WHY OUTSOURCE TO JAMAICA

Location Advantage

Our Jamaica call center is strategically located in the center of Kingston – the winner of the Nearshore City of the Year Award for excellence in BPO performance in 2018.

Ideal for Outsourcing

Jamaica is a popular outsourcing destination for many Fortune 100 companies. Many industries including retail, technology, media, BFSI, public service, education, travel, hospitality and healthcare have thriving outsourcing operations here.

Cost-Efficiency

In Jamaica, you get access to a highly-educated, service-oriented, culturally-aligned, cost-competitive talent pool. Outsourcing operations through call center Jamaica reduces the overall support cost without compromising on the quality.

GET IN TOUCH

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    CALL CENTERS
    AT JAMAICA