Call Centers in India - 24/7 Call Center Outsourcing Services in India

Call Centers in India - 24/7 Call Center Outsourcing Services in India

Meet Your Target CSAT Standards with the Best Call Center Outsourcing Services in India

In India, Call Center Outsourcing began around the mid-90s. Today, Call center in India is the fastest-growing segment in the country’s ITES (Information Technology Enabled Services) sector. India’s economy, business risk mitigation, cost efficiency, talent pool, and superior competency are some of its unique advantages.

What Makes Our Call Center India the Best Outsourcing Choice?

If you are looking for a combination of the best technologies, expertise, and seamless support, then call center outsourcing to India may just be the best decision you make. Fusion’s best-in-class contact center solutions and highly skilled and versatile global workforce can deliver great results for your business, bringing you greater business, increasing revenue generation, and ensuring higher CX deliveries. With Fusion, you will have access to premium call center services in multiple global and regional languages, making us the ideal outsourcing partner for multilingual and omnichannel customer support deliveries. At Fusion, we help you reach your business milestones with our wide range of efficient contact center solutions in India.

As a leading name in the industry for call center to India, Fusion caters to its clients’ diverse outsourcing needs from multiple locations in every corner of the country. Our ability to provide multilingual and omnichannel services, in combination with the expertise and experience of our agents, make our call centers in India the ideal choice for right-shore outsourcing.

LANGUAGES SUPPORTED

SERVICES WE OFFER

Voice Process

Voice Process

In our call centers in India, we offer voice process services like customer service, acquisitions/retention/cancellations, order taking, telesales, lead generation, appointment setting, technical support, infomercials, direct response, call quality audit program, multilevel complaints management, voice support services, as well as market research and surveys.

Non-Voice Process

Non-Voice Process

We specialize in offering accurate and effective 24X7 live answering services and virtual receptionist solutions from our call center India. Our professional expertise in the customer support industry will help save time and money for your business and your customers. In addition, your customers will be able to communicate with representatives using a communication channel of their choice.

Live Chat Support

Live Chat Support

We offer order-taking service to our clients from multiple industry vectors. As a top BPO company in India, we train our agents to offer 100% client satisfaction and meet your diverse order-taking requirements. At the same time, our contact center processes are designed to deliver customer-centric solutions in every interaction, enabling you to maximize customer interactions and engagements.

Order Taking Service

Order Taking Service

We offer order-taking service to our clients from various industries. Our call center India agents offer 100% client satisfaction and meet your diverse order-taking requirements.

Answering Services

Answering Services

We specialize in offering accurate and efficient 24/7 live answering service and virtual receptionist services that will help you avoid missing out on potential leads and sales. Our call center India agents will answer customer calls, provide adequate answers to customer inquiries, and schedule appointments with core professional experts.

Collection Services

Collection Services

We offer customized collection services for our clients from our India call centers. Our services range from early-stage recovery to warehouse accounts. Our empathetic customer engagements will help you generate maximum recoveries while also maintaining cordial relationships with your customers.

Lead Generation

Lead Generation

We offer you high-quality leads that will help you boost sales. Our India call centers are fully integrated and equipped with skilled and experienced professionals to help you generate high-quality leads with a high conversion rate. By call center outsourcing to India, you will have access to our targeted customer communication for generating educated leads.

Automation Solutions

Automation Solutions

Our automation solutions help you strike a balance between digital and traditional interactions and meet the digital market demands while delivering an excellent customer experience. In addition, our automated processes enable our customer support representatives to swiftly access knowledge resources.

Quality Assurance

Quality Assurance

As a top BPO in India, our 100% automated Quality & Assurance processes ensure efficient and effective quality analysis of all customer interactions across multiple communication mediums. This helps us guarantee that all customer support representatives follow every protocol during customer interactions.

INDUSTRIES WE SERVE

Financial Services

Financial Services

As a company offering multichannel, multilingual financial inbound and outbound call center services in India - we provide banking, financial, and insurance companies with robust and cost-effective support through voice, email, live chat, and social media channels.

Telecommunication

Telecommunication

We help telecom companies unlock the true potential of their value chain. Our telecom outsourcing solutions bring you a range of BPO services, including call center outsourcing in India, finance and accounting outsourcing, billing operations outsourcing, and much more.

Healthcare

Healthcare

Our healthcare contact centers in India allow clients to manage and resolve complex inquiries while carefully and empathetically catering to the specific needs of their customers. With customer-centric outbound and inbound call center services, we assure superior CX deliveries.

Ecommerce

Ecommerce

We help retail and E-commerce companies attend to their customers’ needs with highly personalized retail customer services and earn their loyalty. With a flexible and highly scalable workforce spread across 27 centers in 14 countries, including our many contact centers across India, we can rightly support your flexible service requirements.

Consumer Packaged Goods

Consumer Packaged Goods

As a leading outsourcing solutions provider, we offer consumer goods manufacturers and resellers a number of call center services that reduce their non-core operational costs.

EduTech, FinTech & High-Tech Businesses

EduTech, FinTech & High-Tech Businesses

As a leading name in business process outsourcing to India, we offer EduTech businesses, FinTech companies, and other High-Tech brands a number of call center services that can help them massively reduce their non-core responsibilities and associated operational costs.

Utility / Energy

Utility / Energy

With Fusion as your customer service outsourcing partner, you will be able to have access to state-of-the-art innovative technology, stringent quality control mechanism, and best-in-class contact center infrastructure. This will help you deliver premium customer experiences.

Travel & Hospitality

Travel & Hospitality

Fusion’s call centers in India are known for providing personalized and scalable customer service and business process outsourcing solutions that have helped major players in the travel, transportation, and hospitality industry build strong customer relationships and improve their operational efficiencies.

WHY OUTSOURCE TO INDIA

LOCATION ADVANTAGE

Our India contact centers are strategically positioned in southeast Asia, which can be incredibly beneficial for your business to get access to all the biggest economies as well as the massive and diversified talent pool of the Asian subcontinent.

AVAILABILITY OF TALENT

India has one of the largest English-speaking populations. With thousands of graduates passing out from Indian colleges and universities every year, our BPO in India can offer you access to a large and steady pool of resources at a reasonable cost.

GOVERNMENT SUPPORT

India has stable pro-IT/ITES government policies on the economy, taxation, GDP growth, power, telecom, industrial parks, and special economic zones. This supportive structure helps us improve the infrastructure and communications systems while facilitating multiple contact center benefits outsourcing to clients.

SCALABLE WORKFORCE

With easy access to a large talent pool, our contact centers across India can quickly scale up a support process, ensuring that you are able to meet the rising needs of your customer communications and better results to meet customer expectations.

A DEVELOPING ECONOMY

Many international businesses are looking to expand their operations in India because of its promising economy. Having a partnership with a BPO company in India can be of immense help to your business as it can aid in market research, survey, sales, etc.

COST-EFFICIENCY

BPOs in India can hire a large number of talents at a fraction of the cost needed to set up an in-house support team. This is one primary reason behind India’s success in the BPO sector, as it enables businesses to outsource processes for very low prices.

OUR CALL CENTERS IN INDIA

India is known for its skilled and high-educated talent pool. As a result, Fusion has been able to deliver best-in-class contact center resources for over three decades, garnering positive testimonials from diverse clientele from across the world along the way. We have adapted to the latest technology, market trends, and infrastructure, thereby making us a leader in innovation for businesses looking for business process outsourcing to India.

The Fusion Advantage

We are present across India, with multiple locations in several major cities around the country. This gives us the advantage of acquiring the most skilled and experienced agents from the massive talent pool across the country. Our Indian call centers offer an impeccable service as we implement modern resources and tools, like KPO monitoring, analytics, artificial intelligence, etc. With these high-end industry-specific technologies at our disposal, we ensure a very result-driven approach and maximum ROI for your business through our wide variety of inbound and outbound call center services.

By outsourcing your customer engagements to Fusion’s expert professionals, you will be able to enjoy an edge in the marketplace that will help you scale your business while simultaneously boosting customer satisfaction. With us, you will get:

  • Omnichannel communications across multiple voice-based & non-voice-based channels
  • Fluent customer interactions in 40+ global & regional languages (covering every region in the world)
  • Maximum cost-saving through inexpensive & cost-effective solutions for premium outcomes

With the professional services and expert capabilities of our call centers in India, we analyze your business requirements and develop customized strategies to deliver best-in-class services tailored to your needs and customer expectations. Irrespective of the industry you operate in, our services include:

  • Lead generation
  • Marketing and sales
  • Surveys and feedback
  • Customer service and support
  • Complaint handling
  • Promotions and reputation management

Maximize your customer interactions and give your revenue-generating channels the boost it needs by call center outsourcing to India. This will help you get the best returns on your investments. If you’re still thinking about whether to engage Fusion as your customer engagement partner, stop thinking any longer. Get in touch with us right away, and our consultants will help you see the value of our professional contact center solutions to your business.

Salt Lake City, Kolkata, West Bengal – 700091

Our BPO in Kolkata, India, can add value to your business with a result-driven and technology-backed approach. Known for its low cost of living, yet uncompromised service quality, outsourcing your customer services to our contact center in Kolkata can help you save massively on investments and expenses, allowing you more resources to streamline your business operations better.

Mukardah, Howrah, West Bengal – 711302

Our contact center in Howrah, India, is equipped with the necessary infrastructure to serve businesses across industries in almost every region worldwide. We offer our full range of services, including inbound and outbound processes for every business outsourcing call centers services to India. Our services include voice-based and non-voice-based processes, including chat and email support.

B-Block, Kalyani, West Bengal – 741235

Our contact center in Kalyani, West Bengal, allows us to strengthen our presence in the state, empowering us to serve our clients from all over the country and the world over. At the same time, it also allows us to access the local talent from the outskirts of Kolkata. This ensures that our clients get the best representatives handling their customer interactions for superior CX deliveries.

Palashdiha, Durgapur, West Bengal – 713208

Our contact center in the industrial city of Durgapur only helps us further to strengthen our already strong presence in the eastern region of the country. With top-notch contact center infrastructure, we can deliver premium solutions to our clients within the country as well as ensure that our global clientele has access to international-standard Contact Centers in India.

Mango, Jamshedpur, Jharkhand – 831018

Another contact center in eastern India, our offices in the city of Jamshedpur, help us to maximize the talent in the eastern region of the country. Our talent acquisition team uses advanced recruitment practices to hire skilled and efficient professionals, allowing us to ensure maximum efficiency for improved outcomes. This enables our clients to enjoy incredible ROIs.

Sector 59, Noida, Uttar Pradesh – 201301

Being one of India’s fastest emerging business hubs, Noida hosts some of the most renowned companies in the country. Our talent acquisition team ensures that we are able to employ the most skilled and talented agents to manage your customer services. With Fusion, you can bet on receiving expert-level professionalism with our outbound or inbound call centre services.

Ekkatuthangal, Chennai, Tamil Nadu – 600032

Chennai is one of the major metropolitans in India and is known for having one of the best infrastructures in the Indian call center industry. Our contact center solutions in Chennai, India are at par with current industry standards and meet all the compliance laws for off-shoring to different regions. Hence, our compliant services ensure zero hassles and liability for your brand.

Rabale, Navi Mumbai, Maharashtra – 400701

With an incredible presence in one of the biggest cities in the country, our contact center in Navi Mumbai, India allows us to serve clients from all across India as well as other countries from around the world. Our call center agents are trained with the best modules for product knowledge on client businesses and customer interaction etiquette to ensure superior CX deliveries.

Emakulam, Kochi, Kerala – 682016

Our contact center in the coastal city of Kochi enables us to enjoy a strong presence in western India. This allows us to deliver sophisticated and best-in-class customer engagement services to our clients within the country as well as beyond international borders, delivering multilingual and omnichannel contact center solutions to our esteemed clientele around the globe.

Sector 67, Mohali, Punjab – 160063

With 2 centers in the city of Mohali, we have a very strong presence in the northwestern part of India. This enables us to utilize the highly talented and skilled workforce in the state of Punjab to ensure that our domestic and international clients get to enjoy the high-quality professional and expert customer support that is usually expected from the top BPO companies in India.

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    CALL CENTERS
    AT INDIA