Welcome to
Fusion bpo services
INDIA

Welcome to
Fusion bpo services
INDIA

In India, Business Process Outsourcing (BPO) began around the mid-90s. Today, it is the fastest-growing segment in the country's ITES (Information Technology Enabled Services) sector. India's economy, business risk mitigation, cost efficiency, talent pool, and superior competency are some of its unique advantages.

As a well-known provider of business outsourcing in India, Fusion caters to its clients' diverse outsourcing needs from 5 different locations. Our multilingual, multichannel capability in combination with experienced agents makes our call center India an ideal choice for right-shoring.

LANGUAGES SUPPORTED

SERVICES WE OFFER

Voice Process

Voice Process

Our voice process service offerings include customer service, retention/cancellations, order taking, telesales, lead generation, appointment setting, 3 levels of technical support, infomercials, direct response, call quality audit program, customer loyalty programs, voice support services, as well as market research and surveys.

Non-Voice Process

Non-Voice Process

We have a vast talent pool for handling the BPO non-voice processes in our India call centers. Our agents are experts at written communication, and we focus on being understood by your customers through chat and email.

Live Chat Support

Live Chat Support

A leading provider of call center outsourcing in India, we can offer you proficient live chat support services that will boost your customer experience and customer satisfaction levels.

Order Taking Service

Order Taking Service

We offer order-taking service to our clients from various industries. Our call center India agents offer 100% client satisfaction and meet your diverse order-taking requirements.

Answering Services

Answering Services

We specialize in offering accurate and effective 24/7 live answering service or virtual receptionist services that save time and cost.

Collection Services

Collection Services

We offer customized collection services for our clients from our Inia call centers. Our services range from early-stage recovery to warehouse accounts.

Lead Generation

Lead Generation

We offer you high-quality leads that will help you boost sales. Our India call centers are fully integrated and equipped with skilled and experienced professionals to help you generate quality leads that have a high conversion rate.

Automation Solutions

Automation Solutions

Our automation solutions help you strike a balance between digital and traditional interactions and meet the digital market demands while delivering an excellent customer experience.

Quality Assurance

Quality Assurance

We specialize in delivering cost-effective, strategic, timely, and customer-centric quality assurance and quality control services that provide you with insights about your customers, offerings, and processes.

INDUSTRIES WE SERVE

Financial Services

Financial Services

As a multichannel, multilingual financial services BPO - we provide banking, financial, and insurance companies with robust and cost-effective support through voice, email, live chat, and social media channels.

Telecommunication

Telecommunication

We help telecom companies unlock the true potential of their value chain. Our telecom outsourcing solutions bring you a range of BPO services, including call center outsourcing in India, finance and accounting outsourcing, billing operations outsourcing, and much more.

Healthcare

Healthcare

Our healthcare call center services allow its clients to manage and resolve complex inquiries while carefully and empathetically catering to the specific needs of their customers.

Ecommerce

Ecommerce

We can help retail and E-commerce companies attend to their customers' needs with highly personalized retail customer services and earn their loyalty. With a flexible and highly scalable workforce spread across 18 centers in 9 countries, we can rightly support your flexible service requirements.

Consumer Packaged Goods

Consumer Packaged Goods

As a leading outsourcing solutions provider, we offer consumer goods manufacturers and resellers a number of call center services that reduce their non-core operational costs.

Education

Education

We offer cost-effective outsourcing solutions to our education industry clients that help them tap into education markets and reach out to students. Our education call center outsourcing in India range from selling educational packages and offering customer services to providing training solutions to your staff and promoting your institution directly.

Utility / Energy

Utility / Energy

With us as your customer service outsourcing partner, you will get access to state-of-the-art innovative technology, stringent quality control mechanism, and best-in-class CX.

Travel & Hospitality

Travel & Hospitality

Fusion has earned a name for providing custom, scalable customer service and business process outsourcing solutions that have helped major players in the travel, transportation, and hospitality industry build a strong customer relationship, adopt new technologies, and improve their operational efficiencies, and entering new markets.

WHY OUTSOURCE TO INDIA

LOCATION ADVANTAGE

India is strategically positioned in southeast Asia. And from here, you get access to all the biggest economies of the Asian subcontinent.

AVAILABILITY OF TALENT

India has one of the largest English-speaking populations. With thousands of graduates passing out from Indian colleges and universities every year, the country can offer you access to a large and steady pool of resources at a reasonable cost.

GOVERNMENT SUPPORT

India has stable pro-IT/ITES government policies on the economy, taxation, GDP growth, power, telecom, industrial parks, and special economic zones. These call center India policies help to improve the infrastructure and communications systems while offering tax and other benefits facilitating outsourcing to India.

SCALABLE WORKFORCE

With a large talent pool at hand, India call centers can quickly scale up a support process, ensuring better results for their client’s business goals.

A DEVELOPING ECONOMY

Many international businesses are looking to expand their operations to India because of its promising economy. Having a partner for business outsourcing in India helps in market research, survey, and sales.

COST-EFFICIENCY

BPO’s in India can hire a large number of talents at a fraction of the cost it would take to set up an in-house support team. It is one primary reason behind India’s success in the BPO sector.

CALL CENTERS
AT INDIA