Welcome To Fusion BPO -
Call Center Outsourcing Services Provider
in India

Welcome To Fusion BPO -
Call Center Outsourcing Services Provider
in India

In India, Business Process Outsourcing (BPO) began around the mid-90s. Today, it is the fastest-growing segment in the country's ITES (Information Technology Enabled Services) sector. India's economy, business risk mitigation, cost efficiency, talent pool, and superior competency are some of its unique advantages.

If you are looking for the combinations of best technologies, expertise and seamless support, call center outsourcing to India makes a wise call. You will find excellent human resources in Fusion that can bring you business and higher CX. We are an Indian BPO company that offers services in multiple languages making us the rightful outsourcing partner for multilingual support and cross border business success. Reach your business milestones with efficient call centers in India.

As a well-known provider of business outsourcing in India, Fusion caters to its clients' diverse outsourcing needs from 5 different locations. Our multilingual, multichannel capability in combination with experienced agents makes our call center India an ideal choice for right-shoring.

LANGUAGES SUPPORTED

SERVICES WE OFFER

Voice Process

Voice Process

In our call center in India, we offer voice process services like customer service, retention/cancellations, order taking, telesales, lead generation, appointment setting, 3 levels of technical support, infomercials, direct response, call quality audit program, voice support services, as well as market research and surveys.

Non-Voice Process

Non-Voice Process

In our India call center, we specialize in offering accurate and effective 24/7 live answering service or virtual receptionist services that save time and cost.

Live Chat Support

Live Chat Support

A leading provider of call center outsourcing in India, we can offer you proficient live chat support services that will boost your customer experience and customer satisfaction levels.

Order Taking Service

Order Taking Service

We offer order-taking service to our clients from various industries. Our call center India agents offer 100% client satisfaction and meet your diverse order-taking requirements.

Answering Services

Answering Services

We specialize in offering accurate and effective 24/7 live answering service or virtual receptionist services that save time and cost.

Collection Services

Collection Services

We offer customized collection services for our clients from our Inia call centers. Our services range from early-stage recovery to warehouse accounts.

Lead Generation

Lead Generation

We offer you high-quality leads that will help you boost sales. Our India call centers are fully integrated and equipped with skilled and experienced professionals to help you generate quality leads that have a high conversion rate.

Automation Solutions

Automation Solutions

Our automation solutions help you strike a balance between digital and traditional interactions and meet the digital market demands while delivering an excellent customer experience.

Quality Assurance

Quality Assurance

We specialize in delivering cost-effective, strategic, timely, and customer-centric quality assurance and quality control services that provide you with insights about your customers, offerings, and processes.

INDUSTRIES WE SERVE

Financial Services

Financial Services

As a multichannel, multilingual financial services call center in India - we provide banking, financial, and insurance companies with robust and cost-effective support through voice, email, live chat, and social media channels.

Telecommunication

Telecommunication

We help telecom companies unlock the true potential of their value chain. Our telecom outsourcing solutions bring you a range of BPO services, including call center outsourcing in India, finance and accounting outsourcing, billing operations outsourcing, and much more.

Healthcare

Healthcare

Our healthcare call center in India allow its clients to manage and resolve complex inquiries while carefully and empathetically catering to the specific needs of their customers.

Ecommerce

Ecommerce

We can help retail and E-commerce companies attend to their customers' needs with highly personalized retail customer services and earn their loyalty. With a flexible and highly scalable workforce spread across 18 centers in 9 countries including our call center India, we can rightly support your flexible service requirements.

Consumer Packaged Goods

Consumer Packaged Goods

As a leading outsourcing solutions provider, we offer consumer goods manufacturers and resellers a number of call center services that reduce their non-core operational costs.

Education

Education

Our Call Center India offers cost-effective outsourcing solutions to our education industry clients that help them tap into education markets and reach out to students. Our education call center outsourcing in India range from selling educational packages and offering customer services to providing training solutions to your staff.

Utility / Energy

Utility / Energy

With us as your customer service outsourcing partner, you will get access to state-of-the-art innovative technology, stringent quality control mechanism, and best-in-class CX.

Travel & Hospitality

Travel & Hospitality

Fusion has earned a name for providing custom, scalable customer service and business process outsourcing solutions that have helped major players in the travel, transportation, and hospitality industry build a strong customer relationship, adopt new technologies, and improve their operational efficiencies, and entering new markets.

WHY OUTSOURCE TO INDIA

LOCATION ADVANTAGE

Our India call center is strategically positioned in southeast Asia. And from here, you get access to all the biggest economies of the Asian subcontinent.

AVAILABILITY OF TALENT

India has one of the largest English-speaking populations. With thousands of graduates passing out from Indian colleges and universities every year, the country can offer you access to a large and steady pool of resources at a reasonable cost.

GOVERNMENT SUPPORT

India has stable pro-IT/ITES government policies on the economy, taxation, GDP growth, power, telecom, industrial parks, and special economic zones. These call center India policies help to improve the infrastructure and communications systems while offering tax and other benefits facilitating outsourcing to India.

SCALABLE WORKFORCE

With a large talent pool at hand, India call centers can quickly scale up a support process, ensuring better results for their client’s business goals.

A DEVELOPING ECONOMY

Many international businesses are looking to expand their operations to India because of its promising economy. Having a partner for business outsourcing in India helps in market research, survey, and sales.

COST-EFFICIENCY

BPO’s in India can hire a large number of talents at a fraction of the cost it would take to set up an in-house support team. It is one primary reason behind India’s success in the BPO sector.

OUR CALL CENTERS IN INDIA

India is known for its skilled and efficient talent pool. Fusion BPO Services is in the industry for over three decades and has garnered positive testimonials from diverse clientele from across the world. We have adapted to the latest technology, market trends, and infrastructure, thereby making us a leader in the innovation in call center outsourcing to India.

The Fusion Advantage

We are present across India, in a total of six locations, which gives us the advantage of acquiring the most skilled and experienced agents from a pool of talent from across the country. Our Indian call centers offer an impeccable service as we implement modern resources and tools, like KPO monitoring, analytics, artificial intelligence, etc. With these, we ensure a very result-driven approach and maximum ROI for your business.

Business process outsourcing to India through us can give you the edge that you need to scale your business while boosting customer satisfaction. With us, you will get:

  • An omnichannel approach
  • Over 40 language capabilities (covering every region in the world)
  • Maximum cost-saving

And while offering the best off-shore Indian call centers, we analyze your business, strategize, and tailor our services based on your requirement. Irrespective of the industry you deal with, our services include

  • Lead generation
  • Marketing and sales
  • Surveys and feedback
  • Customer service and support
  • Complaint handling
  • Promotions and reputation management

Get the most out of your potential target audience with our BPO in India. Don’t delay, get in touch with us soon!

Salt Lake City, Kolkata, West Bengal – 700019

Our BPO in Kolkata, India, can add value to your business with a result-driven and technology-backed approach. Known for its low cost of living, yet uncompromised service quality, outsourcing call center processes to Kolkata can help you save on investments and expenses, allowing you more resources to streamline your business better.

Mukardah, Howrah, West Bengal – 711409

Our BPO in Howrah, India can serve businesses across industries in almost every region in the world. We offer our full range of services from our Howrah office, which includes both inbound and outbound processes for every business sector. We not only provide voice process, but engage in non-voice too, including chat and email support.

Stage 2, BTM Layout 1, Bengaluru – 560068

Call center outsourcing to Bengaluru, India gives your business the infrastructural advantage. The city has is known for its strong IT and BPO infrastructure, which attracts the finest pool of skilled agents from across the country. So, your business operations for sales, lead generation, or customer support will be in safe hands to ensure maximum ROI.

Sector 59, Noida, Uttar Pradesh

Noida is the emerging business hub in India, hosting some of the most renowned companies across the globe. Our talent acquisition team employs such agents to manage your business process outsourcing in Noida with expert level services. So, be it outbound or inbound call center services, Fusion is the best bet for you.

Kalaimagal Nagar, Ekkatuthangal, Chennai – 600032

Chennai is one of the major metropolitans in India and known for its exceptional infrastructure for the BPO industry. Our services for call center outsourcing in Chennai are in-line with the industry standards and meet all the compliance laws for off-shoring to different regions. So, whether it is data privacy compliance, or security, our services comply with the local laws to ensure zero hassle and liability for your brand.

Thane, Navi Mumbai – 400701

Being the biggest city in India and setting up a customer services outsourcing in Mumbai is extremely lucrative. Our call center agents are trained with the best modules for both product knowledge as well as empathy to be more proactive while dealing with customers. Know more about our services; get in touch today!

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    CALL CENTERS
    AT INDIA