Welcome to
Fusion bpo services
France

Welcome to
Fusion bpo services
France

Fusion is a well-known provider of French call center services in the EMEA region, catering to the rising demand for call centers in France. We offer a variety of BPO services in French and other European languages catering to the various outsourcing needs of French and other European businesses. Our business process outsourcing services include – voice process services, non-voice process, customer service, chat support, answering services and much more.

Fusion is one of the leading French call center. As a reputed multichannel, omnichannel, multilingual IT/ITES company, Fusion offers tailored call center services solutions to businesses from various industry verticals. Prominently placed in the EMEA region, we can cater to the French-speaking market of Europe in a better way.

Established in 2004, Fusion is a renowned company in the contact center scene from across the globe. With 18 centers in 9 countries across the globe and 6000+ employees, Fusion offers comprehensive multichannel and omnichannel contact center solutions in more than 40 languages meeting the numerous outsourcing needs of reputed brands as well as startups.

LANGUAGES SUPPORTED

SERVICES WE OFFER

Voice Process

Voice Process

Fusion offers BPO voice process services in French. Our French call center services include everything from inbound call center services, outbound call center services to IT support outsourcing.

Non-Voice Process

Non-Voice Process

Our BPO non-voice process in French is specially designed to cater to the needs of French businesses. We offer non-voice services like BPO chat process and IT support outsourcing.

Live Chat Support Services

Live Chat Support Services

We offer live chat support services in French. Our services include everything from BPO Chat Process to Live Chat helpline outsourcing.

Order Taking Services

Order Taking Services

We are a leading Order Taking Outsourcing Services Provider in the EMEA region. As a call center for order taking services, we offer 24-hour order taking services in multiple languages, such as French, English, Spanish, and other European languages.

Answering Services

Answering Services

We work as 24-hour live phone answering services outsourcing provider for many businesses. As a BPO company with French language support, we specialize in Medical Answering Services, Answering Services for Physicians and doctors, Answering Services for Small Business, Answering Services for Big Firms, and many more.

Collection Services

Collection Services

Fusion offers debt collection services in French. We expertise in various industry-specific Call Center Outsourcing Services for Debt Collection, such as -Education Loan Debt Collection and Medical Debt Collection.

Lead Generation

Lead Generation

We also offer lead generation services in France. With our French call center services, it is easier for us to generate high-quality leads with high conversion rates for businesses in France.

Appointment Setting

Appointment Setting

Our appointment setting solutions is one of our most popular call center services. It includes everything from online appointment booking, Appointment Scheduling, and many more.

Quality Assurance

Quality Assurance

We offer Call Center Services for Quality Assurance in French language. Our Quality Assurance Testing Outsourcing Services is one of our most significant areas of expertise.

INDUSTRIES SERVED

Healthcare

Healthcare

We are a leading Healthcare Outsourcing Services company in the EMEA region. As a healthcare BPO company, we offer Medical Answering Services, Live Chat Support Services for Healthcare, Answering Services for Physicians and Doctors, and other Call Center Outsourcing Services for Healthcare Industry.

Financial

Financial

We offer Call Center Outsourcing Services for Financial Industry. Our BPO Financial services list includes - Inbound / Outbound Call Center Services for BFSI Industry and other relevant BPO financial services.

Telecommunication

Healthcare

We offer telecommunication call center services to our telecom clients in French. Our BPO services for the industry include - Inbound / Outbound Call Center Services for the Telecommunication Industry, Telecommunication Call Center Services, Live Chat Support Services, and Answering Services Outsourcing for the Telecommunication Industry.

Consumer packaged Goods

Healthcare

As a French call center, we offer Business Process Outsourcing Services for Consumer Packaged Goods industry. Our CPG outsourcing services include everything from Answering Services to Live Chat Support Services.

Utility

Healthcare

Fusion offers Business Process Outsourcing (BPO) Services for Utility Industry. Our Utility Call Center services include 24 Hour Live Answering Services, Live Chat Support Services, and Technical Customer Support Services.

Education

Healthcare

We offer Education Call Center Services for the EMEA region. We offer Support Services Outsourcing for schools and Colleges, 24 Hour Live Answering Services, and Live Chat Support Services.

E Commerce

E Commerce

Fusion offers E-commerce Call Center Services, including -Customer Support Outsourcing Services, 24-hour Live Answering Services, Technical Customer Support Services, and Live Chat Support Services.

Travel

Travel

At Fusion, we offer Travel Call Center Services for the EMEA region's travel and hospitality industry. We offer BPO services such as 24-hour Live Answering Services.

WHY OUTSOURCE TO FRANCE?

Location Advantage

Strategically positioned in the European mainland, French call centers can be the perfect nearshore outsourcing destination for most companies in the EMEA region.

A Growing Number of Outsourcing Service Providers

In recent times, there has been significant growth in the number of providers of call center outsourcing in France, indicating an excellent opportunity for outsourcing.

Highly Skilled Workforce

France is home to the most significant number of French-speaking population. As a result, there is no shortage of a highly skilled, French-speaking workforce.

Opportunity for French Call Center Outsourcing

France is the second-largest economy in Europe. With such a growing economy, it has plenty of scope for call center outsourcing in French. In addition, French companies can also outsource their call center needs to a French-speaking offshore destination.